Customer Service Sales

RANVEER SARADHANA

Address:

Sector **, Gurgaon

Mob: -995-***-****, 971-***-****

E-mail:ac8lwm@r.postjobfree.com

Passport No: M4002291 Date of Expiry: 17/12/2024

CAREER OBJECTIVE:

To work with a growing company where I can contribute and enhance my potential

And focus on my personal and professional goals and achieve them at any cost.

To remain on continuous self growth program, so that my organization also benefits.

WORK EXPERIENCE:

ORGANISATION - ITL USA INC

DURATION - September 2015 to Present

JOB PROFILE - Team Leader (Operation Export/Import)

(Operation Export/Import cum customer Service - United States, Canada & India)

The Key Result Areas: -Import

Receiving Pre-alerts from agents & DN, SOB Updating to agent.

Co-ordination with agents and local coordination desk to get update for operational activities.

Communication to Shipping Line & Air Line for Shipment related query.

Routing shipments instructions to origin office for CROSS TRADE

Follow ups for shipment documents and updating status of the shipment to respective customer

Overseas corresponding with counterpart and Exporter/Importer independently

SI/IGM filing & coordination with carrier.

FMC/NRA filing & coordination with carrier.

ISF (Import Security Filing) preparation and submission to U.S. customs.

Sending pre-alerts & S-1 Bill on file to consignee for streaming shipments.

Sending Arrival Notice/CAN to customers.

Coordinating with CHA for custom Release.

Creating and Sending Delivery Order (DO) to Trucker for container Availability on Port and proper follow up for delivery.

Follow up regarding payment status with agents and consignee.

ERP based documents generation on LOGISYS & INTELLECT software.

Following up with shipper/Agent/Consignee for better coordination & services.

The Key Result Areas: - Export

Booking the space with shipping Line, Airline & Co-loader.

Coordinating with carrier/Airline to check the schedule & departure date/time as per required.

HBL / MBL approval from agent / SI / VGM submission, chasing for SWAB, OBL.

Coordinating with shipper for readiness date of cargo and stuffing/loading either live load or drop-off container.

Creating pick-up order and send to the trucker for pick-up the container & proper following till the delivery.

Preparing all required docs for proper movement including MAWB, MBL, HAWB HBL & proper follow ups with Shipper/CO-loader for better service.

Sending Pre-alert docs with supporting docs for all shipment to respective customer for every export import shipment execution.

Filing AMS (India)/AES (U.S) as required for destination country.

Issue debit note/invoice to client after match with final quotation.

Follow up regarding day to day shipment movement and Accounts payable/receivable concerned to Key accounts.

ORGANISATION - CSAV GROUP INDIA PVT LTD

DURATION - July 2011 to June 2015

JOB PROFILE - Pricing Export/Import cum customer Service

(Pricing Export/Import cum customer Service - United States & Canada)

The Key Result Areas

Working as a Pricing.

To provide sea freight, Pre-carriage, on-carriage for S/C & O/T & surcharge to customer.

To provide OOG/ Break Bulk Cargo sea freight to customer.

To Insure Space / Container booking with carriers/Co-load for Export/Import & Regular follow up with them & update to customer accordingly.

After ensuring the booking filing the rates in system.

Providing customer support in resolution of complaints and issues as needed.

Negotiation of rates with head pricing from US If customer gets any competitive rates from other Line.

Solve out the customer query regarding freight, Booking, surcharge, transit time and vessel schedule.

Import Coordinator: - United States & Canada

The Key Result Areas: -

Coordinating with all Vessel Planners, to get information about various vessels and maintaining the master vessel schedule.

To ensure that all Import BLs should be manifested with US customs 24 hr prior loading in AMS.

Contacting Port of Loading Agents in case of any hold/mismatch put by US Customs on any BL and explaining them the reason for hold and instructs them not to load cargo.

Sending Cargo Manifest/Wharfage Reports to various terminals in US and Canada.

Following up with POL Agents for the departure date and time after the vessel sails from port and submitting the information US custom.

Reconciling all vessels after it departs from last Port of Load.

Coordinating with US Customs to get any hold removed.

Do (RCA) Reconciliation of all the US custom rejection and send information to port of loading for correction.

Tonnage (Port Activity - United States)

The Key Result Areas (Tonnage – US Ports)

Creating invoices of US port as per terminal report and manifest and Wharfage reports on which payment of port authority will release.

Interaction with port Authority for Wharfage reports terminal report and manifest.

Cross check reports come from terminal with our system to validate no error.

Handling Escalation.

Contract /Tariff Filing (July 2011 to August 2012)

The Key Result Areas

To Work in US Trade RONA, ROBR reason.

US Trade Tariff rate filing (US & CANADA Export) (Mailing work)

To Create & amend service contracts of the customers in AFLS system and GCFT.

To Solve Agencies online query through mail.

Create and Amend Service Rule and Surcharges applicable on specific transshipment.

Coordination with various countries’ sales person to make sure accuracy of the shipment documents.

Coordinate with the International agencies to complete the contracts.

Attend and contribute to management meetings, as required.

Carrying out company policy and procedures.

Used to working in stressful and multi-tasking environment.

ORGANISATIO N - Pfizer Limited

DURATION - Jan 2011 to June 2011

DESIGNATION - Brand Promoter

The Key Result Areas

Controlling & monitoring the sales.

Ensured the Availability of all products at outlets as per company norms and standards

Monitoring and implementing successfully promotional activities time-to-time and forecasting, planning to achievement of assigned sales targets

TECHNICAL QUALIFICATION: -

Basic computer course (CCC Doeacc, CEEP Noida U.P,)

Computer knowledge of outlook

MS OFFICE- (MS-WORD, EXCEL & POWER POINT)

Working Software

Logi-sys – Software for all logistics process

Artemus – Software for ISF/AMS filing

BAS-400 (Booking Agency System)

CRM Epicor Clientele Client, Oracle CCC Service Corporation

AFLS (Accenture Freight and Logistics System)

GCFT (global contract filing tracker), BDS – (Booking Development System)

ACADEMIC QUALIFICATION: -

M.B.A. From Punjab Technical University (Jalandhar)

B.Sc. from Meerut University (Meerut)

12th From U.P Board

10th From U.P Board

ABOUT MYSELF: -

I am young, optimistic, energetic and confident. I am self-motivated and ambitious. I am always ready to take challenges and try my best to translate each challenge in to opportunity.

PERSONAL PROFILE: -

Father’s Name - Sh. Omkar Saradhana

Date of Birth - 20th May 1986

Marital Status - Single

DECLARATION: -

I hereby declare that the above mention information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. I hope above mentioned information is enough to call me for the interview. And I am sure if the opportunity is given to me, I will do my best. Thanks for your anticipation.

Date: - Ranveer Saradhana

Place: -

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