SIMONE D’SILVA

**** ****** ****** ***, ***********, Ontario L5W 0B8 Tel: 647-***-**** Email: ac8luo@r.postjobfree.com

A customer-focused, professional and motivated team player with excellent interpersonal, time management and communications skills, dedicated to understanding and meeting multi-stakeholder needs and building client relationships with extensive experience in Administration, Project Management and Customer Order Management.

Achievements & Recognition

Consistently maintained accurate project records and documents in SAP and other databases reducing time spent on rework, troubleshooting errors and rectifying errors in the system. This impacted multiple resources/departments and hundreds of project hours per month (between $68 - $210/hr.)

Facilitated training/workshops with multiple teams to create and map project and order entry process flows which resulted in increased efficiency of project documentation management by 10% and improved the quality and timeliness of order processing as well as revenue recognition.

Provided SAP system and Order Flow training to the Project Management Office which improved project effectiveness, management visibility and business performance.

Recognized for the successful implementation of an Inter-Company Resource Related Billing solution business transformation project.

Innovation: Created and established the Purchase Requisition Release process for 3rd party vendors and Ericsson North American entities which resulted in cost savings of approximately 50 project hours per month.

Contributions as a Member of the Women in Leadership Team, Emergency Response Team and Joint Health & Safety Committee at Ericsson Canada.

WORK EXPERIENCE

Royale Realty Point Brokerage May 2018 till date

Executive Asst./Coordinator (part-time)

Providing administrative support to the brokerage Executives with creating and maintaining client databases and financial accounting activities.

Support with the development of presentation and event materials for distribution to clients i.e. new condo highlights, prices, floor plans, and VIP Platinum Registration opportunities.

Scheduling project launch events, meetings and customer events. Responsible for organizing the logistics of the events i.e. booking meeting rooms, catering, IT/Telephone, etc.

Meet and Greet clients, exercise confidentiality with the collection of client’s personal data to complete applications and registrations.

Ericsson Canada Inc. June 1999 February 2018

Various roles during my 19year career at Ericsson i.e. Project Support Specialist, Senior Order Fulfillment Specialist, Executive Assistant and Engineering Coordinator.

PROJECT SUPPORT: Planned and created work breakdown structure elements in SAP, streamlining project financial management.

Financial and budgeting reports from SAP were presented to the CFO and Project team ensuring invoicing and cost commitments were fulfilled.

Provided project support ensuring quality and timely performance in response to support needs from project inception to closure, consulting and coaching to project support team members as well as Project Managers.

Engaged with University Relations and Recruitment Agencies in the selection and hiring of Contractors and Interns. Responsible for screening, interviewing and providing performance evaluations to the Universities and feedback to the recruitment agencies.

Supported the Regional Financial Controller with revenue recognition activities and reports. Maintained, spreadsheets, monitored and verified reported cost during all project phases.

Set up, monitored and maintained data quality, including status handling and compliance with company directives and Key Performance Indicators (KPI's)

ORDER FULFILLMENT: Processed customer orders: customer PO verification against quotes, Order entry, providing ETAs, troubleshooting, resolving issues and invoicing upon service completion or delivery of equipment.

Requested new part setup, updating parts catalogue, product lists, updating BOM and supported the implementation of design change requests.

Issued RFQ’s to authorized Service Providers, created Vendor Purchase Orders and performed Goods Receipt upon completion of services.

Provided training and backup support for order entry and transactional based work that was transitioned to the company’s Global Service Centers in Mexico and India.

EXECUTIVE ASSISTANT to VP’s of the Project Management and Canadian Operations teams my responsibilities included also supporting their teams of approximately 35 staff.

Calendar management, scheduling meetings, conferences, workshops, training and product presentations.

Provide support to develop presentation and training materials when required.

Collect and submit expense reports on behalf of the VPs and follow up to resolve any outstanding items.

Planning and organizing logistics for various executive meetings and offsite events.

Extract SAP data and format Excel reports for monthly Utilization & Efficiency measurement.

Maintained confidential personnel files, performance evaluations, etc.

Budget management - execute reports from SAP and formatting Budget Reports in Excel.

Developed database and coordinated with staff to ensure adherence to shift and vacation schedules.

Organized Project meetings, took minutes, setup conference bridges, conference rooms, catering.

Organized Project/Program kick-off and closure events, team-building events and promotional items.

Travel, Telephony, IT & Training – book flights, car & hotel, conference bridges, interfaced with the Facilities and IT Helpdesks for SW/HW issues, booked training courses, maintained and tracked training log and invoices.

Executed monthly reports to track time entry and resolved issues from the Error Log for the entire company.

Administered online tool to request supplies and perform Goods Receipt for non-project related items, renewals of contractors, training, etc.

ENGINEERING COORDINATOR: Updated Work Orders with radio channel frequencies for radio base stations and distributed the work orders nationally and to the company’s sub-contractors.

As Department Quality Representative communicate quality initiatives within the organization, conducting Internal Audits and support departments during the External Audits.

Administrative: maintain and organize department filing system, travel arrangements, order equipment/supplies, log timesheets/attendance reports and project hours, department productivity reports, maintain vacation & employee records, organize meetings and take minutes.

Maintain staff vacation calendar for payroll entries, overtime and variances.

Acts as primary Facilities contact for staff and contractors for general enquiries, work requests and maintain contact for all work request follow ups, as well as phone and email inquiries.

Manage work orders, office stationary inventory, invoices, purchase orders and requisitions.

Support the HR department with new hire setup and on-boarding activities.

Main contact for all contractors coming visiting customer jobsite - ensuring the availability of sign in access and I.D. badges.

Data-Entry Operator, Packard Bell NEC, Canada

EXECUTIVE Assistant, Government of Dubai, U.A.E.

EXECUTIVE Assistant to Director Marketing, Khaleej Times, U.A.E.

EXECUTIVE Assistant to Managing Director, ANZ Grindlays Bank, Mumbai

EDUCATION & TRAINING

Bachelor of Arts – Political Science

Master’s Certificate in Project Management through ESI International and The George Washington University.

Introduction to Business Analysis in the BA Professional development Program through McMaster University.

Diploma in Business Office Administration – Clare’s Secretarial School

High School Diploma - St. Teresa’s Convent High School

IT skills: SAP, Microsoft Office – Outlook, Word, Excel, Access, and PowerPoint, purchasing and expensing tools.

Various courses building on Business, Leadership, Technical and Soft Skills Eg. “Ways of Leading” workshop, Corporate Responsibility, The Way Cash Flows, How to Create Profitability, Performance Management, etc.

ISO 9001:2000 Internal Auditor, The PIC Group

Member of Toastmasters International

References available upon request

Contact this candidate