Buffalo, NY *****
SUMMARY OF QUALIFICATIONS
Strategic Planning and Leadership • Human Resources • Training • Organization
Efficient and goal-oriented Management Professional with 18 years of experience in customer service plus a recent MBA from Medaille College. Extensive knowledge in the hospitality industry with strength in communications and growing relations.
Analyze business processes with Attention to Quality Management
Foresee Opportunities and Obstacles
Vendor and Supplier Relationships
Grasp Complex Ideas and Communicate Them Clearly to Diverse Groups
Remain Calm, Ambitious, Efficient and Driven
Demonstrate Sound and Clear Judgement
Quality and Productivity Improvement
Team building & Strategy Through Positive Contribution, Reinforcement and Follow-Up
Public Speaking and Presenting
Medaille College – Buffalo, NY 2017
MASTERS OF BUSINESS ADMINISTRATION (MBA)
Courses in: Economics, Human Resources, Leadership, Planning
University at Buffalo – Buffalo, NY 2015
BACHELORS OF PSYCHOLOGY (B.A.)
BACHELORS OF SOCIOLOGY (B.A.)
Courses in: Literature, Communications, Philosophy
Jenny Craig – Williamsville, NY 2018 - Present
High volume health and wellness center. Responsibilities include: staffing and scheduling, training, inventory, client consultations and retention, banking and financial forecasting.
Russell’s Steaks, Chops and More – Buffalo, NY 2017 – Present
High volume upscale restaurant and hotel located near the airport and other amenities to the Buffalo area. Responsibilities to serve the guests, manage inventory and nightly finances.
NYE Park Tavern – Buffalo, NY 2016 – 2017
Front of House Manager, Bartender
Grew quickly within the company from Bartender to FOH Manager due to experience with inventory, staffing and social media marketing and promoting.
Delaware North 2014 - 2016
Human Resources Manager Assistant
Assist the HR Manager with extensive on boarding paperwork. On game days, assist staff with entry into stadium, clock-in and out, appoint them to appropriate location and offer assistance in the absence of the Manager.
SKILL SET SUMMARY
Report on monthly consumption, variances and forecasted supply.
Compare actual consumption to reports from P.O.S. and vendor receipts.
Track trends and make necessary changes whether seasonal or other.
Maintain the schedule for staff. Adjust for training, events and PTO.
Assess write-ups, conference reports, and determine termination. Gather information for possible new-hires.
Assign most beneficial trainer and follow up on training through dialog practice and company evalutations.
Social Media Marketing and Promotions
Update the Facebook and Twitter pages to sync, contact information, and updated event information.
Create Instagram Page which grew to over 1,000 followers with constant drive in minimal time.
Work with Lamar Advertising to create digital billboards for Local Restaurant Week promotions 2017.
Train the new and returning 2,200 stadium employees on New York State liquor laws, Food Safety, Work Place Violence, and Delaware North Compliance.
Groups varied in size from 25-125.
PowerPoint presentations were followed by mandatory exams.
Odd Fellows & Rebekah’s 2002 - present
WNY Beer Club 2008 - present
Acoustic Neuroma Association 2013 - present
Theta Rho Girls Club 1992-2002
Spencerport Junior Chamber of Commerce 2000-2002
References Available Upon Request