Lindsay McKay

Buffalo, NY *****

ac8lti@r.postjobfree.com

716-***-****

SUMMARY OF QUALIFICATIONS

Strategic Planning and Leadership • Human Resources • Training • Organization

Efficient and goal-oriented Management Professional with 18 years of experience in customer service plus a recent MBA from Medaille College. Extensive knowledge in the hospitality industry with strength in communications and growing relations.

Analyze business processes with Attention to Quality Management

Foresee Opportunities and Obstacles

Vendor and Supplier Relationships

Grasp Complex Ideas and Communicate Them Clearly to Diverse Groups

Remain Calm, Ambitious, Efficient and Driven

Demonstrate Sound and Clear Judgement

Quality and Productivity Improvement

Team building & Strategy Through Positive Contribution, Reinforcement and Follow-Up

Public Speaking and Presenting

EDUCATION

Medaille College – Buffalo, NY 2017

MASTERS OF BUSINESS ADMINISTRATION (MBA)

Courses in: Economics, Human Resources, Leadership, Planning

University at Buffalo – Buffalo, NY 2015

BACHELORS OF PSYCHOLOGY (B.A.)

BACHELORS OF SOCIOLOGY (B.A.)

Courses in: Literature, Communications, Philosophy

PROFESSIONAL EXPERIENCE

Jenny Craig – Williamsville, NY 2018 - Present

Center Director

High volume health and wellness center. Responsibilities include: staffing and scheduling, training, inventory, client consultations and retention, banking and financial forecasting.

Russell’s Steaks, Chops and More – Buffalo, NY 2017 – Present

Bartender

High volume upscale restaurant and hotel located near the airport and other amenities to the Buffalo area. Responsibilities to serve the guests, manage inventory and nightly finances.

NYE Park Tavern – Buffalo, NY 2016 – 2017

Front of House Manager, Bartender

Grew quickly within the company from Bartender to FOH Manager due to experience with inventory, staffing and social media marketing and promoting.

Delaware North 2014 - 2016

Human Resources Manager Assistant

Assist the HR Manager with extensive on boarding paperwork. On game days, assist staff with entry into stadium, clock-in and out, appoint them to appropriate location and offer assistance in the absence of the Manager.

SKILL SET SUMMARY

Inventory

Report on monthly consumption, variances and forecasted supply.

Compare actual consumption to reports from P.O.S. and vendor receipts.

Track trends and make necessary changes whether seasonal or other.

Staffing

Maintain the schedule for staff. Adjust for training, events and PTO.

Assess write-ups, conference reports, and determine termination. Gather information for possible new-hires.

Assign most beneficial trainer and follow up on training through dialog practice and company evalutations.

Social Media Marketing and Promotions

Update the Facebook and Twitter pages to sync, contact information, and updated event information.

Create Instagram Page which grew to over 1,000 followers with constant drive in minimal time.

Work with Lamar Advertising to create digital billboards for Local Restaurant Week promotions 2017.

Training

Train the new and returning 2,200 stadium employees on New York State liquor laws, Food Safety, Work Place Violence, and Delaware North Compliance.

Groups varied in size from 25-125.

PowerPoint presentations were followed by mandatory exams.

PROFESSIONAL MEMBERSHIPS

Odd Fellows & Rebekah’s 2002 - present

WNY Beer Club 2008 - present

Acoustic Neuroma Association 2013 - present

Theta Rho Girls Club 1992-2002

Spencerport Junior Chamber of Commerce 2000-2002

References Available Upon Request

Contact this candidate