O L A M I D E B I O B A K U . P H R

**-** ************ ***** ********, MB, R2J 2S9

Phone: 431-***-**** Email: ac8ltb@r.postjobfree.com CUSTOMER SERVICE REPRESENTATIVE

PROFILE SUMMARY

Professional and customer-centric enthusiast with demonstrated record of over 5 years’ experience in Relationship and Account Management, Customer Service & Engagement, Sales, Administration and Product Management.

Outstanding ability to cultivate relationships with clients, colleagues, vendors and C-suite management.

Strong customer service and communication skills with a unique blend of technical and business savvy across all levels of stakeholders including internal and external C suite executives, project team members, clients and vendors.

Hands-on Client Engagement Highlights: Account Access & Management, Personal Banking, Live Support, Tier 4 Clients' Relationship Management, Customer Service

Strong written and oral communication skills

Utilized Customer-relationship management (CRM) as an approach to manage a company's interaction with current and potential customers using data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

Proficient in the use of Microsoft Office, Google Suites, and Human Resource Information System(HRIS)

RELEVANT CAREER ACCOMPLISHMENTS

CUSTOMER SERVICE SKILLS

Focused on opportunities to expand business relationships with clients by managing multiple client situations, needs, and inquiries simultaneously.

Worked towards meeting productivity goals by providing client support remotely on occasion.

Provided timely, real-time, effective, and quality individualised support to clients regarding account issues and other general concerns related to the client’s services.

Processed confidential data and information according to guidelines, maintained client confidence, and protected operations by keeping information safe.

Informed supervisors of the status on tickets, known errors, resources assigned to tickets, and compliance with service levels (SLAs) in terms of time taken to handle client service requests

Participated in documenting processes by recommending updates to user guides

Managed special projects/duties and process re-engineering tasks as assigned by the supervisor

Cultivated and managed excellent client relationships ADMINISTRATIVE AND DOCUMENTATION SKILLS

Managed and provided administrative support for the company’s Human Resource Information System (HRIS) with a highly intuitive self-service option where employees can initiate and conclude HR tasks with minimal challenges

Coordinated the management of records from filing to maintenance and retrieval of sensitive employee and company data. Employee records where maintained in hard and electronic copies. Oversaw data integrity ensuring accurate and confidential records were kept and all records that were subject to archival were handled in the appropriate manner as stipulated in our SOP (Standard Operations Manual).

Participated in the administration of benefits programs including new hire/open enrolments, termination, as well as research and recommendations of additional employee perks and employee referral programs.

Maintained employee information on the HRMS by entering and updating employment and status-change data with a high level of accuracy.

Managed the documentation process for new employees with regards to new hire packages, benefits, reference checks, background check, criminal record checks and ensured appropriate filing into electronic and hard files. PROFESSIONAL EXPERIENCE

AXA Mansard

A multinational Financial Services Group and member of AXA Group, the worldwide leader in insurance and asset management with 166,000 employees serving 107 million clients in 64 countries with revenue of over €100Bn

Employee Experience Specialist

May /2014 – December/2018

Client Engagement/Provider Management Officer

June/2013 – May/2014

Etisalat Nigeria (now 9Mobile)

Member of the Emerging Markets Telecommunication Services Ltd a leading global telecommunications company with operations in 15 countries across Asia, Middle East and Africa. Ranks amongst the top 3 mobile service providers globally in terms of subscribers

Customer Service Representative November/2011 – June/2013 EDUCATION

Bachelor of Science -Microbiology 2011

University of Agriculture Abeokuta, Nigeria

CERTIFICATIONS

Professional in Human Resources (International)