ANA BEATRIZ CALDAS MONTEIRO

Toronto - ON Phone 647-***-**** email: ac8lsl@r.postjobfree.com

SUMMARY

Results-driven professional with over 9+ years of experience working in Human Resources and Financial fields. Solid background in people management and accounts receivable. Working with different cultures, excellent communication and interpersonal skills. Master-Degree in Finance and currently attending the Human Resource Management Program at Centennial College.

PROFESSIONAL EXPERIENCE

Collections Manager Brazil and Latin America Jan 2015 – April 2017

Hewlett Packard Enterprise - Costa Rica

Managed a team of 15 accounts receivable analysts.

Achieved 90% of current invoices in a portfolio of 85 million dollars, accurate forecast each quarter (deviation less than 2%), and reduction of DSO by 10% per month.

Led the most important project of the year: 180 overdue invoice for Brazil and Latin America, achieved an improvement of 85% in the account receivable.

Contributed to receiving more than 50 million dolars per year from customers without delays.

Led the recruitment and selection process for more than 80 collectors analysts for Brazil.

Collections Supervisor Brazil and Latin America June 2012 – Dec 2014

Hewlett Packard Enterprise - Costa Rica

Managed a team of 10 accounts receivable analysts.

Reduced 82% of overdue invoices in a portfolio of 55 million dollars.

Led the Dispute Resolution Project to ensure that customers receive products on time and achieved an improvement of 65%.

Developed new strategies for customers in Brazil to make payments and reduce the complaints by 75% each month.

Led the recruitment and selection process for 20 collector analysts to Brazil and prepared job descriptions during the restructuring of the collections department.

Senior Collections Analyst Feb 2010 – May 2012

Hewlett Packard Enterprise - Costa Rica

Analyzed and recommended customer credit limits based on credit scores.

Negotiated down payments with more than 200 customers.

Resolved 90% of disputes related to customer payments on delinquent accounts.

The first person to reached 92% as current invoice in the government portfolio.

Banking Analyst Jan 2009 – Dec 2009

Bank of Brasilia (BRB) - Brazil

Supported the management team to approve personal loans bellow 80K.

Tracked the internal accounting and achieved 100% of accuracy.

Led the bank 's product sales team and increased by 40% monthly.

Human Resources Analyst, Intern Jan 2007 – Dec 2008

AMBEV - Brazil

Led the Intern Recruitment team with 12 employees.

Prepared and sent intern communications to 500 employees every week.

Identifyed training needs based on manager evaluations.

Supported the training and development programs for interns and sales department.

Supported the HR Manager to implement and to hire 100 employees with disability.

Human Resources Analyst, Intern Jan 2006 – Dec 2006

SENAC - Brazil

Recruited 150 people each month for educational projects.

Supported training team to ensure the new hires receive the correct training.

Led the Intern Recruitment team of 5 people.

Coordinated recruitment strategies with managers.

EDUCATION

Advanced Diploma: Human Resources Management, enrolled 4th semester, Centennial College, Canada.

MBA in Finance, 2015, Laureate University, Costa Rica

Bachelor in Business Administration, 2008, University of CEUB,Brazil

Office Specialist Word, 2017 certificate, Certiport, Canada

Office Specialist Excel, 2018 certificate, Certiport, Canada

SKILLS & ABILITIES

Speaks Portuguese, Spanish and English

Leadership

Self-motivated, energetic, excellent communication and customer service skills

Problem Solving, decision making and analytical thinking

COMMUNITY ENVOLVEMENT

Peer Tutor, Centennial College, Toronto 2018

Customer Service Representative, SickKids, Toronto 2018

Customer Service Representative, 6 Group, Toronto 2018

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