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Customer Service Representative

Quebec City, Quebec, Canada
February 25, 2019

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Diana-Joy Bautista

Tel.: 438-***-**** **** Mackenzie, H3S 1E5


Bachelor of Commerce, Major in Supply Chain Management 2015 – May 2019 John Molson School of Business, Concordia University, Montreal, Quebec Relevant course work includes:

• Statistical Models for Data Analysis

• Product Design and Process Re-Engineering

• Supply Chain Planning and Control

• Supply Chain logistics

• Database Management

• Entrepreneurship

• Management Science for operations Management

Selected projects:

• Business planning: Designed and developed a complete and effective business plan focusing on budgeting, marketing, forecasting, financial analysis and determining the expected return.

• Forecasting: Apply forecast models and evaluate how forecasts for the future are affected by model assumptions and see how different models respond to changes in the pattern of the data.

• Experimental Design: Built a dataset, ran and analyzed our topic of interest to determine the best possible options to better the outcome.


LCI Education – Lasalle College/ Inter-Dec College / LAB November 2017 – Present Admission representative

• Enter and update the information and the computing data in the customer management system (CRM)

• Get closely involved in the development of strategies to maximize the generation of potential students

• Analyze candidate’s files concerning required documents for admission.

• Act as an expert agent with applicants who wish to join the institution Voxtel October 2014 – October 2016

Customer Service Representative

• Administrative Daily task

• Understand and perform high performance for subcontracts

• Assist customers with technical and general inquiries and complaints

• Offer expertise and guidance to clients

• Work in fast-paced environment with required multi-tasking skills and the ability to communicate effectively Language Skills

• Written and verbal fluency in English and French Computer Skills

• Adept at Microsoft Office, Excel, SAP / SAS, MySQL, Arena, CRM Extra-Curricular Activities

International Ethnic Association Council

Board of Director / VP Marketing 2016 - 2017

• Handle internal and external affairs with the 12 affiliated associations

• Establish strong communication and social skills to encourage sponsorship and contracts liaisons

• Promote and encourage multiculturalism across the university

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