Customer Service Manager

Jitin Girdhar

647-***-**** ac8lqy@r.postjobfree.com

#****, *** ****** ***** *********** ON L5B0J8

Career Goal

Operations, Customer Service

Profile

Over 15 years Of Experience in Sales, Customer Service and effective administrative support to Senior Management Team.

Maintains a high standard in all types of communication (Phone calls, voice mail, email, letters and spontaneous verbal responses)

Handled a team for collection of payments due and overdue by following up thru emails, phone calls & letters.

Ability to handle entire Real estate documentation ie Execution of Agreements, sending letters, Reminders for payment, Execution of Registration papers.

Ensuring Speedy resolution of queries and grievances to maximize client satisfaction level.

Doing research projects in proposal form regarding advertising ideas, lead & business development.

Updation and adding new listings to all advertising including: internet, newspaper, flyers and signs.

Performing comparative market analysis on different Residential projects

Monitoring and maintaining deposit payments and closing of escrow schedule

Work Experience

Collection Specialist Go easy ltd Mississauga Dec 2018 till date

Handling inbound calls & Outbound calls

Collections

Attending and Solving Customer Queries

Customer solution thru online chat and Emails

Addition/Updation of customer Data

Senior Manager

(customer Service) Viridian Red India 2010 – 2017

Handling Team for cold calls and corporate selling of Residential units through giving corporate presentations of the project.

Coordination with banks for facilitating mortgages for the customers and assisting them with documentation formalities.

Planned and executed local promotion and brand building activities like advertising in the newspaper, magazines, hoardings for brand visibility.

Managed and scheduled showings and initiated necessary follow up on feedback

Organized and attended different property exhibitions for selling residential units.

Prepared Listing Agreements, Purchase Agreements, Disclosures as well as obtained signatures by meeting with clients

Manager

(Customer Service) Pearls Infrastructure Ltd India 2007-2010

Ensured the maintenance and accuracy of the client data base system

Categorized leads according to client needs and timelines, property searches

Provided comprehensive administrative support to managers

Arranged meetings and created weekly schedule, including all travel arrangements

Maintained connections with clients to encourage business and referrals and client satisfaction

Ensured terms and conditions of agreements are met.

Maintained and processed all forms related to home sales

Scheduled showing times for homes that buyers wanted to view.

Education

MBA Institute of management & Technology India

Bachelors of Commerce Delhi University India

References

Available upon Request

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