Project Management

Location:

Toronto, ON, Canada

Posted:

February 25, 2019

Contact this candidate

Resume:

Rimma Tverskoy

647-***-**** ac8lq0@r.postjobfree.com

LinkedIn: http://linkedin.com/in/rimma-tverskoy-89b8485

Personal Profile

Results-driven Business and IT strategist with 22 + years of success in the operational management, development and delivery of complex Business and IT Solutions, including the establishment of a formal Project Management Office.

As a trusted advisor and consultant to Stakeholders, combines advanced technical and program management expertise with in-depth knowledge of industry standards, systems and critical business imperatives. Effectively aligns business and IT objectives with overall corporate strategy.

Empowering leader and mentor with a track record for building high performing teams. Utilizes negotiation and communication skills to develop and foster an environment of partnership with team members and Stakeholders.

Career Breakdown

Areas of Expertise

Operations (Back-end and Front-End), Operating and Capital Budgets, Revenue Growth, Sales, Strategic and Tactical Leadership, Consumer Lending, Portfolio Management, Transformation, Artificial Intelligence (AI), Business Intelligence, Block Chain, Blockchain, Crypto Currency (Currencies), Fintec, Finance, Payments, Cash Management, Software Development, Treasury, Liquidity Management, Global Transaction Banking, Data Analytics, Digital Strategy, Project/Program Management governance and toolkits, CMMI, SIX SIGMA, PMP, PMBOK/PMI, PMO, EPMO, SDLC, Change Management, Vendor Management (IBM, Deloitte, Price Waterhouse, Kronos, Informatica, COGNOS), OSFI, Bank of Canada

Portfolio - Budget sizes: up to $100 million dollars. Resources: managed directly up to 100

Technical Skills

MS Project – 15 + years, IBM PORTAL, WEB DEVELOPMENT, WebSphere, PPM software, ETL, SQL, Guidewire, Oracle, ERP Software, Visual FoxPro, AS400 Architecture and subsystems, LANSA programming environment, Relational Databases, LAN / WAN, MS Office Pro, UML, various web architectures, TCP/IP, HTTP, Telnet, Web Development Tools, JAVA, Lotus Notes, Windows Applications, Technical Infrastructure deployment in Novell NT, SUN/HP, UNIX, Intel, Oracle, iSeries (A/S 400), Microsoft Operating Systems, Ultimate Ultipro, ADP, JDEdwards Kronos, MDM, Cognos, SharePoint, Weblogic

Industries

Banking (Wells Fargo Home Mortgage, Bank of Montreal, RBC, CIBC, Ally Financial - wealth management & capital markets, Insurance, Personal and Commercial, Corporate Areas, Retail Banking, Mortgages), Insurance,

Oil and Gas (Petroleum) Food, Retail and Supply Chain (Federated Co-OP)

Methodologies/Processes

SDLC, PMBOK, RUP, AGILE, PRINCE2, SIX SIGMA

Professional Designations and Certifications

PMP Certified

CMMI (Bank of Montreal)

SIX SIGMA

IBM

Education

Administration & Information Management

Bachelor’s Degree (BAA), Ryerson Polytechnic University

IFL - Institute for Learning (2008):

Stakeholder Management

Capability Maturity Model Integrated (CMMI) training

Human Dynamics and Leadership skills

Facilitation of Meetings Management

Leadership Engagement

MBA workshop from Project World (Project Portfolio Management, Risk Management, Advanced Project Financial Reporting)

Work Career

Head (Vice President) Client Service Delivery for CANADA - Intellect Design – iGTB (Global Transaction Banking) April 2015-Present

Responsibilities:

Reporting directly to the EVP, Global Head; managing front-end and back-end operations (Canadian Region) for Product implementations for Web Portals, Payments, Liquidity Management, Funds Control, Lending and Customer On-Boarding. Successfully Management of a highly skilled professional team of over 100 release management, sales support, Business Analysts, Developers, QA testers, trainers. Supporting critical situation management, operations and production for Canada region. Lead and deliver technology implementation and optimization services. Develop and assume full P&L responsibility for multi-million-dollar technology and implementation budgets and project plans; determine sales and profit targets; recruit, hire, manage, and monitor highly-skilled individuals and teams, including technologists and project and account management personnel.

Effectively leading the operation function: Sales, HR and Payroll, Administration, Product Management, Service Delivery for Canadian region.

Formulated policies and strategic plans for future growth, and managing daily operations of personnel, purchasing, administration and other departments (HR/Finance/Service Delivery). Policies include: IT, Security, On-Boarding, Health and Safety, Workplace Safety, Business Back Up and Disaster Recovery Plans.

Responsible for managing project cost and budgets for GTS global budget, ensuring that leaders have detailed information necessary to achieve financial targets, and that overall GTS targets are achieved

Leadership of GTS Transformation Program Office, with accountability for management of key organizational transformation program initiatives.

Development, deployment and ongoing refinement and communication of a global, business-relevant and transparent cost-allocation model for GTS services.

Coordination of input, development and communication of annual GTS strategic plan, closely aligned with IT&S and overall BNS planning efforts.

Developed and shepherd formal business case process, and track benefits realization for approved initiatives.

Primary interface to global Finance community, ensuring alignment of planning and financial decision-making.

Ongoing coordination of GTS responses and deliverables associated with audit, compliance and regulatory findings.

Interfaced routinely with peers in financial services and other industry sectors to share best practices and gain insight into industry trends and experiences.

Used multiple strategies to attract, retain and motivate the highest caliber of technology talent, building a cohesive team with a shared vision. Provides strong leadership in setting the group's priorities, strategy and performance objectives. Motivates individual and team performance, knowledge sharing, interprets organizational direction, measures performance, and diagnoses training and development needs.

Directed day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates the Bank’s risk culture and risk appetite statement throughout their teams.

Created an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Built high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Responsible for business operations project(s) including the development of projects and objectives, leading project initiatives, coordinating resources and staff involvement, providing oversight and direction and ensuring project completion. Business operations projects and assignments may involve, but are not limited to, such areas as program management, business development, contract and functional management, proposal support, acquisition integration and other areas

Prepares and executes annual Profit Plan with direct input from management team. Oversees budget management including labor, benefits, supplies, company assets, capital investments, depreciation, maintenance and repair, and third-party contracts. Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations. Coordinates with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively

Working cross-functionally to identify and triage digital platform incidents management and triage

Providing quality service to ensure 100% client retention; Quarterly Member consultation with clients and Division Heads

Confidentiality Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all client data.

Developing executive reporting on status and progress of Solutions team

Leading and directing life-cycle implementations, strategy, branding, and technology engagements for business-to-consumer clients such as BMO, CIBC, Scotiabank and RBC.

Prepare and manage annual 10MM+ operational budget, reporting on progress to provide transparency and proof to Board of Directors

Support the efficient management of the global supply chain and inventory to reduce costs while maintaining the highest global quality standards

Lead the ongoing technology audit for enhancement of Intellects operational programs and provision of care

Support strategic planning within the organization, including 3-year planning and measurement/reporting of established KPIs

Assist with the development and execution of annual business plan, while looking for new ways to improve operations

Implemented CRM (Salesforce) for organization and Navision for Canadian region.

Directed Advisory Board Strategy discussion, identifying new and innovative initiatives necessary to build a competitive Strategy while achieving corporate goals.

Formulated strategies to increase Intellects product and solutions offerings to top 5 Canadian banks; • Developed and implemented bold and aggressive information systems plans and policies to ensure delivery of office and regional objectives supporting the corporate strategy.

Revenue growth: increased division revenue $2 Million USD (2016), $3.2 Million USD (2017) with new business and $750K up sell and cross sell opportunities.

Oversaw Technology and Brand Building groups, enabling the development of innovative and creative solutions to critique concepts, mentor staff, and shape direction, planning, development, and growth.

• Pioneered the development and implementation of a Product Council, identifying and addressing the impact of breakthrough ideas on current and potential customers.

Accelerated growth through company acquisition, retention, and channel expansion, solving difficult operational challenges to drive technology development and implementation for clients, partners, and corporation.

Led cross-functional teams in designing, building, delivering, and deploying leading-edge solutions.

KEY ACHIEVEMENTS

Increased Canadian Region sales by 40% 2015 (Q1-Q4), 50% 2016 (Q1-Q4), 65% 2017 (Q1-Q4), 60% 2018 (Q1-Q3)

Decreased Administrative costs by 60% by re negotiating key contracts with vendors to optimize operational performance and resources.

Negotiated key client MSA Contracts (BMO, RBC and CIBC) to ensure the organizational objectives are consistently achieved.

Awarded CIBC’s Quarterly Project Team’s award for BEST project delivery – Q1, 2016 for Outstanding Achievement of the launch of CIBC’s Economics Research Portal.

Established future strategic direction of Intellect by identifying the partners critical to the organization’s future in various industries and solution segments in Global Cash Management including Global Cash Management, Payments Systems and Liquidity Management

Researched and segmented customer requirements to build the matrix of partners critical to financial and industry success.

Integrated client brands with business and marketing strategies, identifying and leveraging every point of customer contact for brand identification;

Successfully spear headed the implementation of a multimillion-dollar Fintec Payments Solution for a one of the top 5 banks in Canada

Led organization through a series of internal system and operational changes to capitalize on emerging technologies and application enhancements, increasing efficiency and productivity.

Directed product/solution launches, implementing and optimizing marketing and sales strategies, while over achieving P&L targets: 54% profit YTD for F2015, 100% client satisfaction rating with zero escalations – On time, on budget delivery, with superior quality (zero defects in UAT).

Assessed and implemented design and delivery processes to maximize customer investments, improve product quality, and enhance customer satisfaction; identified needs and provided solutions where necessary.

Led and negotiated strategic business partnerships to facilitate technology integration into corporate operations and client opportunities.

Program Consultant – Rogers January 2014-March 2015

Managed and lead teams for Data Management and Technology (DM&T) group for projects dealing in Data Analytics

Managed project budgets, resources and stakeholder communication to ensure project success

Provided advisory services to establish foundations for an Enterprise Program Management office (EPMO)

Conducted Project Reviews

Facilitated the evaluation of HADOOP

Head, Operations, Project Management Office & Change Management - Federated Co-Operatives Ltd. February 2012-January 2014

Budget Sizes: $85 million, Team/Resources Managed: 20 people

Mandate: Developed and managed a formal Project Management Office (PMO) with complete budget responsibilities (Operating and Capital)

Directed IT project management office to provide increased project delivery, consistent communication, and higher project maturity through the implementation of a Project Management Office, a Project Portfolio Solution, and the training of IT project management personnel. New processes resulted in more efficient implementation and a reduction of 50% in project costs associated with medium to high risk projects. Portfolio more than $100M.

Implemented CMMS for IT department to manage computer and other technology assets

Directly Managed department of 20 Managers, Analysts and Developers

Directly responsible for proving mentorship and coaching for Managers, Project Managers, Business Analysts, and Developers

Ensured 100% satisfactory audit requirements under a full PMO Governance model.

Increased IT portfolio performance while leading, developing and implementing project management standards, and providing innovative solutions to accomplish other corporate processes

Consolidated and communicated project management metrics and dashboard, resulting in advanced reporting and analysis

Created a Vendor selection process and eventual systems that enabled the organization to migrate off ERP style mainframe to best of breed solutions including: New Core Financial system (JDEdwards), Workforce Management (Kronos), Core HR (Ultipro) and payroll (ADP)

Implemented new Data warehouse and MDM technology to enable more effective metrics for reporting

Provided leadership and direction to project delivery resources and implemented a project management methodology including the Project Delivery process, a collaborative workspace, training and coaching, as well as practical change management tools and processes that led to better implemented technology solutions

Served as a member of the Governance Committee to select corporate projects

Participated in the development and implementation of corporate Key Performance Indicators (KPIs) for IT, a Balanced Score Card solution, and laid the foundation for an Enterprise Project Office, project portfolio management, and an Enterprise Project Management practice

Managed the strategic direction for the IBM Portal and e-Commerce development

Portfolio of Projects

Transformation Projects

E-Commerce strategy

IBM PORTAL DEVELOPMENT and enhancements

Core Financials System (Oracle JDEdwards)

Work Force Management System (Kronos)

Payroll System (ADP)

Analysis and Implementation (including migration) of new email system (MS Outlook and Active Directory)

Analysis and Implementation (including migration) of new Core HR System (Ultipro)

Analysis and Implementation of the Fleet AR Charge card system (AJB)

Analysis and Implementation of new Petroleum Dispatch System (TMW)

Budget Sizes: $65 million, Team/Resources Managed: 15 people

Mandate: Implemented Oracle upgrade for Finance and Supply Chain system

Managed the ORACLE upgrade for Finance and Supply Chain areas of AHS to enable increased accuracy and cost efficiencies in product ordering from warehouse facilities, as well as more stable technical environment

Reported regularly to the Steering Committee for status and escalation of anything which impacts quality, scope, budget and timelines of the project. Identified need for resources for efficient and effective project completion.

Head, Project Management & Project Program Governance - Wells Fargo January 2011-January 2012

Budget Sizes: $60 million, Team/Resources Managed 50 people

Mandate: Management of Portfolio of Projects and providing leadership to Governance group

Joined a leading American banking institution to implement US regulatory based system enhancements, development of business processes and the automation of these processes to strategically improve the Presidential initiated HAMP program (Home Affordability Modification Program).

Results of these enhancements included mitigating risk of mortgage default. This program has helped stabilize the American credit/financial crisis.

Provided increased project management delivery and higher communications by directing project management efforts with the IT group and by implementing Project Portfolio Management, project management tools, standards, and methodology in a full PMO Governance model resulting in more efficient project implementations while ensuring 100% satisfactory audit requirements

Directly Managed department of 15 Managers, Analysts and Developers

Directly responsible for proving mentorship and coaching for Managers, Project Managers, Business Analysts, and Developers

Portfolio of Projects under the Home Affordability Modification Program (HAMP):

SCRA (Military Relief Modification) program

Foreclosure Sale Date Message Change to 7 Business days

Automatation of Forclosure Processing through Mod Complete Status

Modification of Forbearance Balances in LTV

HAMP 6% Payment Reduction

Matching AVM load date to Production date

Improve Dart to Dart Reporting Copy Process

Proprietary Product modification to 6% payment reduction

New HAMP and Proprietary Modification Program

Management - Resmor Trust Company (Ally Financial) Nov 2009 to Dec 2010

Budget Sizes: $85 million, Team/Resources Managed: 20 people

Mandate: Implemented property tax assessment system for Mortgage group

Managed infrastructure related projects associated with the Trust to Bank initiative that sought to change Resmor Trust’s key strategic focus from a Trust company to a Tier 2 bank

Implemented project to automate tax property payments that reduced the mortgage departments’ operational costs by 30% and increased processing efficiency by 50%.

Portfolio of Projects:

Trust to Bank (T2B) initiative (converting from a Trust company to Ally Bank Canada

Application development for the Tax department

Infrastructure build set up (building Disaster Recovery sites for critical bank applications) and conducting all appropriate Disaster Recovery testing for Regulatory compliance

Compliance Software development project: Development and implementation of a new system to include a regulatory mandated feature to compare “persons of interest” of the Federal government to existing and potential customers of the bank (working with external vendor based in the UK)

Senior Application and Project Management - Bank of Montreal, Corporate Services November 2007 – October 2009

Budget Sizes: $100 million, Team/Resources Managed: 80 people

Mandate

Provided project management delivery on a variety of projects including a new Statutory Reporting data Mart for OSFI. Increased communications by directing project management efforts within the IT group. Implemented Project Portfolio Management within Corporate Services, project management tools, standards, and methodology in a full PMO Governance model resulting in more efficient project implementations.

Ensured 100% satisfactory audit requirements.

Provided analysis, design, and implementation of IT solutions and processes, procedures, and policies to meet CMMI level compliance

Portfolio of Projects:

SRDM (SRC level 4) (Application and Infrastructure)

Mandatory Regulatory Reporting Phase 1 (SRC level 3)

EssBase upgrade (SRC level 3)

Upgrades of CICS, DB2, Jade (SRC level 2)

TFSA – Project Managed initiative for Corporate Services to test back end systems owned by department

Senior Program Manager - RBC Financial Group (RBC Dexia) June 2005 to October 2007

Budget: 6.2 million. Team size: 15 people

Mandate: Managed the RBC Dexia Treasury project: A project that incorporated data streams from different legacy source systems, such as REDS, into a database to allow the Corporate Treasurer to create necessary yearend financial documentations.

Managed the development of an IT Application for Corporate treasury group to extract and display data from across the organization to provide increased visibility and accuracy in reporting metrics to enable improved business strategic planning for RBC Dexia.

Budget: $10 million USD, spanning different international sites Ireland, Germany, Luxemburg and UK

Mandate: Managed the Global Reconciliations Program - the automation of cash and securities bank reconciliations for international clients.

Directed 30 project management and project delivery resources in Canada, United States, and Europe to automate a consistent enterprise wide cash and securities reconciliation system that provided standardization across the organization

Implemented a project management practice complete with a project management office and training

Director of Operations, Change Management and Project Management Office - MGS Consulting Sep 1997 to June 2005

Managed a 5-year infrastructure/ application development program for a major Canadian Bank. $50 million-dollar budget, team size: 60

Directly Managed department of 20 Managers, Analysts and Developers

Directly responsible for proving mentorship and coaching for Finance, Administrative staff, HR staff, Managers, Project Managers, Business Analysts, and Developers

Implemented a project management practice complete with a project management office and training

Assisted in the creation of other practices: Sales, Security, Technical Delivery, Finance, and Marketing

Revenue growth: increased division revenue $3 Million USD with new business and $250K up sell and cross sell opportunities.

Provided business strategy consulting, process re-engineering, Project Management Office implementations, and business development including B2B, ISP, ASP, and supply chain solutions

Directed 60 project management and project delivery resources in Canada, United States, Europe and India

Led and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.