Customer Service Administrative Assistant

Sarojini Prasad

**** ** ****** ** ********, AB T*X 1K8 (C) 780-***-**** **************@*******.*** PROFESSIONAL SUMMARY

Administrator with an enthusiastic and positive attitude seeking an entry-level administrative assistant position where my customer service skills, organizational skills, and computer proficiency will be well utilized while gaining experience in an office setting. STRENGTHS & CAPABILITIES

o Office Management

o Attention to detail

o MS Office suite

o Working collaboratively & individually

o Word processing

o Time Management

o Written and oral communications skills

o Handling, sorting and labeling mail

o Customer Service

o Photocopying and scanning

EMPLOYMENT HISTORY

PRASAD TRUCKING LTD., Edmonton, AB August 1997- Present Office Clerk

● Greeting incoming customers in a professional matter, providing friendly and knowledgable assistance.

● Answering switchboard calls/emails and other clients' inquiries.

● Responded to special requests and needs from clients.

● Managing account clients’ account changes and monitored accounts to ensure payments are up to date.

● Collecting invoicing from clients and maintaining bookkeeping activities up to date.

● Organized files, developed spreadsheets, generated reports and scanning documents.

● coordinated domestic and international travel arrangements including booking airfare, hotel, and transportation.

● Resolving all customer complaints in a professional manner while prioritizing customer satisfaction.

● Processed service and parts work orders when required. SHOPPERS DRUG MART, Edmonton, AB 2009-2013

Cashier

● Operated cash register and processed all methods of payment

● Provided excellent customer service and assisted guests.

● Answered calls from customers and transferred to different departments

● Operated lottery terminal and ordered supplies

● Helped drive sales goals and achieved monthly quotas

● Responded to inquiries pertaining to merchandise availability and pricing

● Assisted other departments such as Post Office when necessary

● Followed merchandising wide lines to present visually appealing displays

● Pricing items using PDT according to the price list

● Stocking shelves, keeping and maintaining and seasonal merchandise inventory

● Packaged customer purchases in an organized fashion

● Effectively utilized resources to successfully complete projects

● Trainned new employees every quarter.

● Explained and set up new membership contracts

● Kept work stations clean and organized

EDUCATION

Business and Office Skills Diploma September 2018

Academy of Learning, Edmonton, AB

● Courses: Accounting, QuickBooks, word processing, manual and computerized bookkeeping, data management, Sage 50 Premium Accounting and Payroll, 40 wmp High School Diploma

Edmonton, AB

COMPUTER SKILLS

Proficient in: MS Word, Access, Excel, PowerPoint, Outlook, Sage 50 Premium Accounting & Payroll, Internet, 40 WPM

VOLUNTEER ACTIVITIES

● Edmonton Soup Kitchen – Prepping & Serving Food, 2012-2014

● Edmonton Humane Society – SPCA, 2006-2010

● Music, reading, traveling, sewing, cooking, art

REFERENCES

Available upon request.

Contact this candidate