Post Job Free

Resume

Sign in

Project Manager Customer Service

Location:
Westminster, CO
Posted:
February 25, 2019

Contact this candidate

Resume:

Libby Morrow Project Manager

ac8lpw@r.postjobfree.com 720-***-**** • Denver, CO

Seasoned project manager with extensive experience overseeing commercial and residential construction projects. Expert in managing and developing productive relationships with internal and external stakeholders to meet ambitious goals and deadlines. Skilled in steering all aspects of complex projects, from budget management to vendor and subcontractor relations. Collaborative, creative problem solver with proven success in leading the timely completion of complex construction projects to enhance customer loyalty and profitability.

Areas of Expertise include:

Schedule/Time Management Client Relations Cost Controls & Budgeting

Vendor Oversight Relationship Building Project Management

Design Administration Staff Training & Leadership Problem Resolution Professional Experience

UNIVERSITY OF COLORADO • Boulder, CO • 2011 to 2018 PROJECT MANAGER, FACILITIES MANAGEMENT PLANNING, DESIGN & CONSTRUCTION Represented all deferred and controlled maintenance construction and renovation projects to the campus community, ensuring project continuity and a productive workflow. Determined projects’ scope of work, schedules, and estimated/final costs. Directed and liaised with all external stakeholders, including consultants, architects, and contractors in the alteration, repair, and maintenance of campus-wide facilities.

Key Accomplishments:

● Routinely managed up to 40 simultaneous projects involving mechanical, electrical and controls systems replacements; design and remodeling of research labs, classrooms, faculty offices, and restrooms.

● Negotiated and managed contracts with outside vendors, ensuring adherence to timelines and implementing cost controls.

WHITESTONE CONSTRUCTION, INC. • Boulder, CO • 2007 to 2011 PROJECT MANAGER

Directed the design, cost estimation, bid process, and execution of numerous academic and institutional projects. Spearheaded activities including marketing; estimating; subcontract management; invoicing; punch list sign-off. Coordinated deadlines and inputs from a wide variety of stakeholders to ensure timely completion. Established positive, productive relationships with clients and vendors. Libby Morrow

Page Two of Two

Key Accomplishments:

● Managed over 400 construction and renovation projects for the University of Colorado at Boulder, including the design and completion of over 100 facilities, residential restrooms, classrooms, and labs.

● Achieved the highest sales company-wide every year of employment.

● Improved communication processes with clients and vendors by 10.

● Designed/managed warehouse private company office upgrades and renovations.

● Built stores for Jamba Juice, Einstein Bagels and Starbucks renovations.

● Specialize working in occupied spaces.

HOME DEPOT, INC. • Longmont, CO • 2005 to 2007

DEPARTMENT SUPERVISOR

Oversaw day-to-day operations and employee oversight for the retail “Specialty” Departments (Décor, Carpet, Millwork, Appliance, and Kitchen Design). Hired, trained, evaluated, and mentored 14 employees, ensuring high standards of customer service were always met. Evaluated inventory and ordered additional product as needed; delivered superior customer service to enhance customer satisfaction and loyalty. Key Accomplishments:

● Designed and managed the installation of over 75 kitchens and bathrooms for customers.

● Four Customer Service Awards

● Building materials knowledge.

Additional Experience

Owner, Kudzu Contracting, Boulder, CO

Real Estate Broker, Walnut Realty, Boulder, CO

Owner, JBL Construction, Longmont, CO

Education

Bachelor of Science in Psychology

UNIVERSITY OF COLORADO Boulder, CO



Contact this candidate