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Manager Customer Service

Location:
Montreal, QC, Canada
Salary:
40k/annully
Posted:
February 25, 2019

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Resume:

Eben Adu Adjei

*** ******* ********* **** **

Chateauguay, Québec

Canada

J6K 5J4

438-***-****

514-***-****

ac8lpc@r.postjobfree.com

Profile

•Ability to work under pressure with a team or alone

•Determined, well-organised, dynamic and a fast learner

•Task Oriented, Flexible and Professional

Languages

Bilingual English and French

Summary of Skills

•Good communication and listening skills

•Good knowledge of Microsoft Office (Word, Excel, PowerPoint, and Access)

•Good Knowledge of Accounting Software

•CPA Certified

Education

CDI College 2013

Financial Management

Dawson College 2009

Social Science

École Secondaire Cavalier de Lasalle 2006

High School Diploma received

CPA Certificate 2013

Canada Payroll Association

Payroll Compliance Legislation

Payroll Fundamentals 1 & 2

Work Experience

IA Financial Securities (Contract) 2018 – 2019

Operations officer/Accounts management

1.Opening, closing and restricting accounts

2.Analysis of investment type and client general portfolio

3.Assuring account compliance with regulation and legislation

4.Customer and Advisor services

Royal Bank of Canada (RBC) – Ranstad Contract 2016 – 2017

Group Advantage Department

1.Opening accounts for Group RSP new members

2.Data entry of contribution submitted by Sponsors

3.Closing cancelled DPSP and remitting the funds

Manulife Canada – Ranstad Contract 2016

Plan Design Specialist (PDS) for Group Retirement Services (GRS)

1.Plan and Policy set-up for RRSP and TFSA

2.Create ID’s for Sponsors, Members and Brokers.

3.Adjust group retirement plans to reflect sponsors request.

Royal Bank of Canada (RBC) – Aerotek contract 2014 – 2015

Mutual Fund and Registered Plans Department (MFRP)

1.RBC Internal verification of RSP, RESP, RRSP, RDSP applications and claims.

2.Assuring that all claims, accounts and applications are legitimate

3.Authentication and Processing of Cheques

DirectAlert (Montreal, Quebec) 2010 - 2013

•Assistant Manager: In charge of operation in absence of Manager.

•Account Receivable/Administration:

1.Preparing Orders, Invoices.

2.Opening and closing accounts.

3.In charge of collecting payments from various partners and clients.

•Providing Technical Support and customer service for medical emergency unit.

Reference

Available upon request

Ebenezer Adu Adjei

438-***-****

514-***-****

ac8lpc@r.postjobfree.com



Contact this candidate