MARTHA LUCÍA HERNÁNDEZ DÁVILA

*** ******** ****** *** **, Detroit, MI 48226 ac8loy@r.postjobfree.com 313-***-****

Professional Profile

Motivated, aggressive, and innovative professional with international and progressively responsible experience in human resources coordination, event management, administrative support, and customer service. Competent at supporting human resources and business initiatives with assigned projects, reporting, process improvements, and best practices. Proficient in reviewing event schedules and ensuring all facility requirements are communicated and fulfilled. Adept at applying office methods and procedures to provide advanced administrative services to independently perform a full range of office management processes. Effective and succinct communicator.

AREAS OF EXPERTISE

Human Resources Management

Employee Acquisition

Talent Management

Event Management and Coordination

Training and Compliance

Customer Service

Change Management

Administrative Support

Office Management

Continuous Improvement

PROFESSIONAL EXPERIENCE

Center Associate, Ups Store Detroit, MI Sep 2017 – Present

Deliver outstanding customer service to walk-in customers’ inquiries and take ownership of the customers’ shipping needs offering viable solutions.

Operate all equipment, software, and devices in an expert fashion, with a willingness to mentor other colleagues.

Demonstrate excellent listening skills with customers in catering their needs to achieve customer satisfaction and loyalty.

Keep abreast of all product and service offerings, alternative solutions, and industry trends.

Business Executive, Organización Impulso Sas Bogota, Colombia Sep 2015 – Jul 2017

Coordinated and supervised commercial management, academic programming, media plan execution, and all welfare activities.

Reviewed budget execution in programs and managed activities with networks of strategic allies.

Organized and planned events for presentation of various activities and generated ideas for realization of projects and new products.

Executed the commercial work of the company, visited clients, and promoted the company for acquisition of new customers.

Coordinator, Sodimac Colombia S.A. (Homecenter Y Constructor Retail) Bogota, Colombia Feb 2010 – Sep 2015

Designed, implemented, and promoted the social work model articulating the areas of the company.

Coordinated, organized, and planned welfare activities; reviewed budget execution in welfare programs and oversaw the implementation of welfare programs in 35 work centers.

Managed activities with networks of strategic allies to improve the quality of life of workers.

Organized activities with allies to determine the greatest benefit of services for the Company and employees.

Developed strategies that minimized the existing gaps in the service culture, achieving changes in the behavior of employees and the internalization of values.

Tourism Events Coordinator, Ministry of Commerce, Industry & Tourism Bogota, Colombia Jun 2009 – Oct 2009

Performed general coordination of events of the Vice Ministry of Tourism to carry out the call to national companies offering and buying of tourist products.

Oversaw verification and monitoring of the execution of the projects and activities related to the realization of the interregional tourism matchmaking forum.

Advised the entrepreneurs participating in the business round to take advantage of the application and the event as well as the scheduling system of the business wheel.

Andigrafica Fair Coordinator, Andigraf – Corferias Bogota, Colombia Jan 2009 – Jul 2009

Coordinated the production of printed matter as well as the guide and catalog of exhibitors, and followed up on timely payment of the contracts of exhibitors.

Prepared invitations, credentials, flyers, folding, and all printed material of the fair and executed the national and international call for the fair.

Facilitated the assembly and dismantling of the fair and provided leadership of the fairs’ management committee.

EARLY CAREER

Digital Literacy Program Coordinator, Fundación Manuel Mejia, Bogota, Colombia Oct 2008 – Dec 2008

Business Executive Freelance, Cab Diseño, Bogota, Colombia Jun 2008 – Oct 2008

Project & New Business Consultant, Banking Association & Financial Inst., Bogota, Colombia Feb 2007 – Apr 2008

Event Advisor/Coordinator, Proexport Colombia, Bogota, Colombia Jan 2004 – Feb 2007

Chief Imports, Importadora Kimsa, Bogota, Colombia Feb 2003 – Oct 2003

Export Logistics Assistant, Energy & Telecommunications Cables, Cali, Colombia Jan 2001 – Apr 2002

Telemarketing Executive/Administrative Assistant, Pacific Energy Company, Cali, Colombia Apr 1999 – Mar 2000

EDUCATION

Master of Science in Human Development Management and Corporate Social Welfare 2014

Externado de Colombia University, Bogota, Colombia

Bachelor of Science in Economy 2010

Los Libertadores University, Bogota, Colombia

Associate of Applied Science – Diploma in Successful Negotiations with Suppliers 2002

CESA University, Bogota, Colombia

Associate of Applied Science - International Trade Diploma 2001

Javeriana University, Cali, Colombia

Associate of Applied Science - Technology in Foreign Trade 1999

Colombian Center of Professional Studies, Cali, Colombia

TRAINING

Seminar on Finance and International Accounting, University of Chile, Santiago, Chile, 2009

Seminar on Evaluation and Management of Investment Projects, University of Buenos Aires, Argentina, 2009

Training Sales Teams, AEFIT University, Medellin, Colombia, 2005

TECHNICAL SKILLS

Intermediate level of proficiency using Microsoft Office Suite and industry-related software and applications including <add software you use>

REFERENCES

Available upon request

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