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Manager Customer Service

Location:
Brampton, Ontario, Canada
Posted:
February 25, 2019

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Resume:

Tahir Muhammad

** ****** **, ******** **, L*X*A9 647-***-**** ac8ln7@r.postjobfree.com

CAREER OBJECTIVE

Seeking a Quality control supervisor role in the restaurant foods industry.

SKILLS & QUALIFICATIONS

Quality and safety Control for all types of food

Managerial skills such as quick decision making, and efficient monitoring and training

Superior customer service skills

Able to problem solve quickly and efficiently in a fast paced and high pressure environment

Detail oriented and organized

PROFESSIONAL EXPERIENCES

Store Manager

Popeyes Louisiana Kitchen, Toronto, ON JUL 2016 – JAN 2019

Recruit, train, schedule, coach, counsel and disciplining employees·

Quality controls and customer-service satisfaction resolving problems.

Analyze process of workflow, employee and space requirements for particular jobs.

Coordinate daily FOH and BOH restaurants operations.

Manage restaurant’s good image and suggest ways to improve it.

Control operational costs and identify measures to cut waste.

Implement policies and protocols that will maintain future restaurant operations.

Responsible for all department managers and supervisors.

Ensures compliance to food safety, sanitation, and overall workplace safety standards.

Communicate customer issues, including resolving problems and complaints.

Work closely with the inventory managers to ensure usage of inventory is effective.

Kitchen Manager

Paramount Middle Eastern Kitchen, Brampton, ON JUL 2014 –JUL 2016

Compliance with health and fire regulations regarding food preparation and serving.

Monitor food preparation methods, portion sizes, of food to ensure that food is prepared and presented in an acceptable manner.

Investigate and resolve complaints regarding food quality and service.

Economical use of food and timely preparation.

Helping management to cut labor cost and food cost

Schedule staff hours and assign duties.

Establish standards for personnel performance and customer service.

Organize and direct worker training programs, problems, hire new staff, and evaluate employee performance.

Test cooked food by tasting and smelling it to ensure customers are happy

Estimate food, consumption to anticipate amounts to be purchased.

Shift Manager

Popeyes Louisiana Kitchen, Toronto, ON JUN 2012 – JUN 2014

•Monitors employee work habits and makes sure tasks are completed in a timely fashion.

•Conducts performance reviews.

•Writes up reports of employee behavior

•Motivates employees and offers incentives for strong work performances.

•Addresses and resolves customer complaints.

•Responds quickly and practically to emergencies and crises, during the shift.

•Primary goal is customers are satisfied.

EDUCATION

Safety certification 2015

WHIMS/Workplace Safety Training

Popeyes Certified Manager, Toronto, ON 2015

Food Handler Certificate, Toronto, ON 2014

Bachelors of Commerce

University of Karachi, Pakistan, Karachi 2002-2004

LANGUAGES

English, Urdu, Punjabi



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