Active Directory Network Engineer

Rosa C. Adams

**** ******** ****** ***** * Warrenville SC 29851 * 803-***-**** hm * 803-***-**** cell * ************@*****.*** PROFESSIONAL SUMMARY

Information Technology Specialist desires to contribute to company's IT objectives utilizing skills, experience, and academic knowledge. Proficient in various hardware and software applications, operation, installation and maintenance of personal computers, networks and peripheral equipment. Unisys Corporation, Windows 10 Migration, IT Support, June 2017-Present

Troubleshoot end user issues including remote desktop assistance.

Perform system tests

Aiken Area Council on Aging, Inc., RouteMatch, Project Implementation Team Member, 2010-2011

As a team member responsible for installation of software on each workstation at site

Attended implementation meetings to discuss site requirements to ensure smooth transition

Attended software training

Ensured reporting requirements were met

Company Liaison

Modified/created custom reports using Crystal Reports. EDUCATION

B. S., Business Administration-Management Information Systems; Minor-Computer Science PROFESSIONAL CERTIFICATION

Security +, CompTIA, 23 February 2015, COMP001020817276

ITIL Foundation V3, AXELOS, 20 March 2015, GR750159761RA

MCP, Microsoft, 09 December 2015, F519-4779

ACCOMPLISHMENTS

Letter of Commendations - Unisys Corporation

Developed and Implemented ID Card System resulting in company savings of over $5000

Monetary Award - Aiken Area Council on Aging, Inc.

Featured in Alpha Kappa Alpha Sorority, Inc. Local Chapter’s Newsletter

Reduced Printing Costs by developing and implementing an e-mail system on the status of Directives - Savannah River Site

Letter of Commendation-Department of Energy at Savannah River Site

Most Valuable Player Award - Madison Research Corporation at Savannah River Site

Outstanding Service Award - World Computer Systems at Savannah River Site EMPLOYMENT HISTORY

Network Engineer March 20118-Present

Janus Research Corporation Fort Gordon, GA

Provide IT support to U.S. Army Cyber School. Deploy Windows 10 using PXE. Manage Active Directory. Replace/upgrade workstations and monitors in addition to configuring network connectivity for classrooms. Reconstruct dated classrooms, break down all systems, fabricate, troubleshoot, and install switches and CAT-5 cables. Information Assurance Network Officer.

IT Support Specialist January 2015-March 2018

Unisys Corporation Augusta, GA

Day-to day tasks as Tier 2 Support: set up, operated and monitored the control console of a mainframe or minicomputer and associated peripheral equipment for the processing of a wide variety of business/scientific reports, studies and analyses. Followed established procedures, determined equipment set-up and operation. Loaded equipment with required input and output materials such as tapes, cards, discs, forms, etc. Operated and monitored peripheral and auxiliary equipment; started and monitored runs, made adjustments Security Clearance

DOD Secret-Active

DOE Q-Inactive

Key Skills and

Knowledge

Automatic Vehicle Location

(AVL)

Routing and Optimization

Mobile Device Management

Client-Server Trouble

Ticketing Applications

SQL; Citrix; Java

LAN//Windows Server

Administration

PXE

Active Directory/Domain

Management

Databases (Microsoft Access

and FileMaker Pro

Hardware

Remote Desktop Software

IT Project Management

Programming Languages &

Tools

Help Desk

SharePoint

Web Page Administration

Technical Documentation

Rosa C. Adams

Resume Page 2 of 2

EMPLOYMENT HISTORY Continued

to correct operational problems or meet special conditions. Observed control panels for malfunctions, errors in operation messages. Provided diagnosis in complex error situations to determine point of equipment or program failure. Scheduled work flow to meet predetermined requirements. Provided some work leadership to other operations personnel through assignment of work, monitoring of progress, review of results, orientation and technical instruction. Assumed lead responsibility for operations when needed. Information Systems Specialist December 2001-December 2014 Aiken Area Council on Aging, Inc. (AACOA) Aiken, SC Responsible for installation and support of LAN and SQL Server. Other responsibilities included configuring and installing PCs; providing technical guidance and support to users; troubleshooting problems; performing upgrades; back-up and security procedures; adding and deleting users, software and hardware supplies and procurement, anti-virus procedures and tools to minimize viruses and troubleshoot TCP/IP problems. Installed and tested RJ45 connectors and Cat 5 cable. Maintained Ethernet Hubs and Routers. Website designer and administrator. Performed SQL and Info Maker queries and created adhoc reports. Interacted with all levels of management, end-users and external personnel. Maintained transportation, geriatric and finance management systems.

Bookkeeper/IT Support August 2006- May 2014

Southside Community Outreach Program, Inc. Augusta, GA Maintained the financial records using QuickBooks software and spreadsheets for afterschool program. Prepared and process payroll. Reconciled bank statements. Prepared monthly and yearly financial statements. Performed internal audit. Provided technical support for computer lab-install, upgraded computers and maintained LAN. Held position part-time.

Adjunct Instructor January 2002-April 2002

Aiken Technical College Aiken, SC

Instructed students in basic computer course which included Microsoft Word, Excel, PowerPoint, and HTML. Information Specialist March 1991 - November 2001

Madison Research Corporation/WCS, Inc.-Savannah River Site Aiken, SC Worked under contract to the Department of Energy at the Savannah River Site. Operated and maintained. Access/SQL database (assisted in design and development). Installed and updated database on LAN. Performed advanced queries, adhoc issue resolution, report generation and database enhancement. Website administrator of directives homepage. Created users and security rights, maintained workstations and print servers, and resolved server/client problems on Novell network. Developed desktop instructions, user’s manual and trained users on system. Promoted to project leader/supervisor. Prior positions included database administrator-design and maintenance of FileMaker database. Installed computer equipment and networked PCs. Maintained ADP equipment. Developed and maintained applications for management. Help desk support/Troubleshooter.

~ Outstanding References Available Upon Request ~

Contact this candidate