Administrative Assistant Customer Service

Lillian Rosenquist

*** **** **. **********, ** **401

301-***-**** **********.*******@*****.***

EDUCATION

Bachelor of Arts History Major and Women’s Studies Minor 2013-2017 McDaniel College

● Trained in writing detail-oriented research papers and presentations

● Strong analytic and writing skills

● Ability to synthesize large amounts of information

● Conducted self-directed research products

Average GPA of 3.2

Study Abroad Experience: Budapest Hungary, Spring Semester 2016 Dean’s List Fall 2014

Maintained a GPA of 3.5 and higher for the Fall 2014 academic term. Skills

● Organized ● Microsoft Office Suite and Google Docs

● Verbal and Written Communication

● Research Oriented

● Customer Service

● Prioritization and Problem Solving

● Willingness to Learn and Adapt

● Multitasking and Attention to Detail

EXPERIENCE

May 2017 – May 2018

Administrative Assistant: USUHS LEAD Program

Responsibilities included;

● Providing logistical support to the five members of the University’s Leadership Program

● Maintaining and coordinating the schedules of three Professors

● Fielded requests for meetings and speaking opportunities

● Arranged travel for team members

● Structured and took notes for weekly team meetings,

● Coordinated and set up teaching sessions for the Team

● Duties as assigned.

● Established a filing system for current and past teaching materials for the program,

● Created an electronic spreadsheet and physical Library of research materials

● Conducted literature searches on Toxic Leadership, Leadership and Openness, and Leadership Assessment in collaboration with the Research aspect of the LEAD Team Summer and Winter 2015

Department Intern: USUHS APG Department

Tasked with;

● Sorting through and organizing a backlog of outdated files and materials

● Revamping filing systems for work orders, training certifications, and SOPs

● Distributing materials to appropriate department members,

● Updating personnel files

● Researching and purchasing materials and equipment for the department

● Duties as assigned.

Summer 2014

Staff Member: Tent Troupe, St Luke Church, Silver Spring, MD Worked as an adult staff member of a traveling summer Tent Theater Program. Traveled throughout the East Coast and Midwest for four weeks.

Responsibilities included;

● Interacting and coordinating resources, event planning, and community service projects with various community leaders at each performance site

● Assisting other staff and performers with the assembly and disassembly of performance and living spaces

● Monitored the safety and emotional wellbeing of 13 high school workers/performers

● Organized daily travel, set up, and performance schedules and group activities

● Coordinated weekly rehearsal schedules, props, scripts, and necessary materials leading up to the tour

● Strived to maintain a cohesive and supportive environment for all team members. References available upon request.

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