DEEPAK SAKHARAM AGRE

NISARG CO OP HSG SOC E/* FLAT NO 694

MHADA MORWADI PIMPRI PUNE

MAHARASHTRA INDIA 411018

CELL: +91-992*******

EMAIL – ac8lfs@r.postjobfree.com, ac8lfs@r.postjobfree.com

SKYPE ID: deepak_agre

mailto:ac8lfs@r.postjobfree.com

Experience: 10 +years

Age / Sex: 38/Male.

Current Industry: ITES

Current Functional Area: Finance, Hedge fund Data Management, Operations, Sales

CRM and Travel Domain.

Nationality: Indian.

Current Location: Pune, Maharashtra, India.

KEY SKILLS

Communication

Problem solving

Team Player

Planning and organizing

EDUCATIONAL QUALIFICATION

Diploma in Computer Engineering.

1998-2001, Institute for Studies in Technology, Kothrud Pune – 4.

WORK EXPERIENCE

Executive Car Rental Services (24x7). Oct 2015- To Till Date

Senior Operations Executive

Work Profile

Coordinating with customers regarding deliveries and timelines.

Coordinating with Accounts regarding invoicing and billing issues.

Managing data and procedures using customized booking system.

Ensure reporting is made in a timely manner.

Timely analysis and compilation of various Reports which would help the Senior Management to operate the business optimally.

Resolve all customer queries and complaints efficiently and in a timely manner while ensuring effective networking with key internal contacts.

Vendor & client relationship management

Sending cab related Quotations on Mail & Telephonic communication.

Co-ordination with Corporates, vendors, and sales staff.

Free Lancer

July 2012- To Oct 2015

Work Profile

Managing & Bidding for online projects.

Projects are related to Data Processing, SEO, Web Research & Reconciliation

IBN Technologies Limited.

Process Manager March 2005 – July 2012

Work Profile

To monitor team performance, evaluation and feedback. Conducting daily reporting in CRM, team briefing and shift Allocation

Quality analyzing the updating of funds and maintain the accuracy up to 100%

Communicating with the Client via E-Mail or Telephonic Conference.

Staff Management (Attrition & Attendance)

Planning and Resource allocation.

Productivity and resource management.

Client engagement and management.

Managing available resources across various functions to avoid loss in productivity.

Deliver the Services with defined Service Level Commitments.

Drive the operation effectively by following & applying the industry best practices.

Driving Process Improvement Program, Initiate and execute improvement and innovation programs.

Drive Customer Service Management Review as well internal Management Reviews.

Develop relevant, understandable and achievable yearly / quarterly objectives based on the process needs, to be cascaded to team leads and defined on all levels.

Integrate domain knowledge and business understanding to create superior solutions for client.

Ensure the teams are aware of and adhere to company procedures and policies.

Ensure appropriate quality controls and adherence to standards of performance through which Services are maintained, whether operational, administrative or management activities and staff.

Mentor/consult with team members, other departments, and customers on complex issues.

Maintain high morale, satisfied and productive staff.

Define & ensure implementation of all key delivery strategies, processes, procedures, guidelines, tools, methods.

Identification of growth opportunities arising from service delivery.

Identify Talent from the team & define the development plan for the employee.

PROJECT DESCRIPTION

Working on a financial domain of managing data for Hedge Funds using Citrix application via Citrix Server.

Performance tracking outsourcing services which includes updating fund returns on client’s software. Returns can be in terms of NAV, MTD, AUM or YTD, which can be current or estimated. Process Team accurately track fund performances which helps the client in making effective and timely investment decisions.

We have around 7,500 Funds globally who provide their monthly rate of returns to FRM.

Performance Updating, Chasing Service to collect Performance Details from Portfolio Managers, Exposure & Indices updating.

Financial Market Research & Reconciliation Support between Banker and broker.

Reconciliation on Fund’s Software

Preparing Uploading File from Broker/Dealer or Clearing Firm or Custodian (Daily, Weekly or Monthly basis)

Verification of Required Data and its Format as required by software

SALES EXPERIENCE:

Managing International Sales for our In-house product known as IBN TMS (Travel Management System), Which is an online system for Travel vertical where Travel Consultant & Companies, Hotel Owners, Apartments Owners, Car & Bus Service provider, Travel agencies, and other related service provider can market/promote there services on line. It covers Online booking system for Room, Apartments, Cars, Cruise, Packages, City Tours, etc. It can be deployed as online portal also for B2B and B2C sales/reservations. IBN TMS is OTA compliant solution which allows capturing prices from other websites/portals or allows other to capture price from TMS.

Worked on Sales of IBN CRM (Corporate Resource Management), which is an easy online Corporate Resource Management tool for distributed enterprise to keep track of all communication/tasks/complaints. This aims at monitoring every activity in the organization with a centralized time clocks and lead to self monitoring of Employees and branches or business function as a whole. It controls every Business Unit action/ message/ complaint/ instruction across branches, employees, management, customers with a reference number, time period as deadlines to complete the task under various department heads. IBN CRM can be used as stand alone module as Advanced Corporate Communication & Mailing Solution, Performance Management System, Online Document Management, Online Human Resource Management system, Online Management Tool, & Online Complaint Management System.

Communicating with the Client via E-Mail or Telephonic Conference and providing them detailed product knowledge through video conferencing.

ISN Data Processing Pvt. Ltd

Computer Associate Nov 2001 – Oct 2004

Work Profile

Quality Auditor for the project “GE Bangalore” on XML Platform. Worked on the platform of (DCPA) Data capturing & processing application for the Italian project “BONIFICI”.

PROJECT DESCRIPTION

GE Bangalore: The project was regarding Chemical Sites for which we have to copy the data provided on the site and convert it into an XML format by coding it. The data was regarding the contents of chemical in units & weight. We have to capture the digital information and convert it into an XML format.

Bonifici: The project was regarding Banking Transactions of the customers it was an Italian project. We have to capture the Customer name, address & the amount and update it into the client software which is called DCPA (Data Capture & Processing Applications).

PERSONAL DETAILS

Full Name : Deepak Sakharam Agre

Date of Birth : 12th November 1980

Nationality : Indian

Marital Status : Married

Passport Number : R4468473 Valid Till 12/09/2027

Languages Known : English, Hindi, and Marathi.

Notice Period : 1 Month.

REFERENCES

Available on request

Signature

(Deepak Agre)

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