MARIA CAROLINA

MANGENTE

647-***-****

*** ******* ***** ****** **, L9E1E9

ac8lea@r.postjobfree.com

EDUCATION

Bachelor of Science in Commerce June 1982 – March 1986 St. Paul’s University, Manila, Philippines

• Major in Marketing

WORK EXPERIENCE

Loan Processing Specialist August 2012 – June 2018 First Insurance Funding of Canada, Toronto ON

• Performed policy verification, quality control, and financial risk evaluation of deals with at least $500M, in compliance with company regulations

• Mentored and trained new employees through interactive presentations and on the job training; successfully ensuring proper procedures were conveyed and standards met

• Efficiently converted loans within service level requirement which satisfied our clients, leading to greater company profits

• Handled multiple regions (BC, Prairies, Toronto) resulting in a regional growth by 15%

• Processed Added Loan Repayment Plans which increased company profits

• Tested new conversion systems to ensure a smooth transition within the department

• Met and exceeded daily requirement of conversion of loans target by 250% Site Senior Project Coordinator November 2005 – August 2012 Heathwood Homes – Heron Group of Companies, Mississauga, ON

• Responsible for logistics in procurement of materials through purchase orders required for the site

• Monitored inventory levels of stock to meet needs of construction sites and service departments

• Assisted Contracts Manager to negotiate and establish prices with suppliers to meet the company objective

• Maintained excellent customer service when following up internal service men with client’s service requests making sure all deficiencies in the house are rectified

• Maintained positive relations with trades & suppliers when they are following up payments through work reports and purchase orders making sure they get paid and nothing is missed during pay period

• Assists town city inspectors to sign permits. Accompany city inspector to the site and write down any deficiencies that are in the house, and gets rectified

• Receive materials delivered on site making sure delivery items are received complete and no damage

• Responsible in issuing Purchase Order for Equipment, tools and rental like high pressure water pump, bob cat rental, propane gas tanks, etc

• Responsible for ensuring that a locate has been called for the entire site, once a month. This ensures that the company is protected from any charges should a need to dig near a house

• Responsible in submission of schedule progress chart that contains the start of the construction project and contains an overall picture of the sites progress up to house completion stage

• Distribute job memos to trades containing SSS Extras for each particular house with the corresponding purchase order to ensure these are picked-up by the trades from the trade slot boxes so it gets the work done

• Responsible in emailing the weekly inspection report done by T.R.H. Safety Group and emailing to management and concerned trades to rectify any deficiencies immediately. This ensures safety compliance regulatory set by TRH are met by our company

Operations Manager June 1987 – June 2005

Wyeth Philippines

• Prepared monthly operations reports for the entire company to ensure all departments are attaining company targets

• Responsible on-time submission of daily production performance report in MS Excel format and send it to all key managers of the plant through email groupwise

• Participates in the daily coordination meeting attended by key managers of the plant and prepares the minutes of the meeting and distributes to all key managers making sure each divisions know the overall performance and issues of the plant so it gets rectified immediately and all attain the company common goals and objectives

• Prepares the monthly division reports including the highlights summary of current issues and challenges so this gets rectified

• Prepares and collates data for the division’s monthly key performance indicator (KPI)and Integrated Metrics System (IMS) ensuring its correctness and accuracy. This is being submitted to global head office in USA

• Assigned as ISO Division Controller of the Division. Designated to maintain, control Master Documents at the Division Level. In compliance of External Compliance Quality Plant Audit visits every quarter

• Arranged logistics and accommodations of foreign expatriates & visitors from global head office to maintain good relations with international stakeholders assisting them in administration duties

• Preparing the General Managers Report ensures submission to all key staff of the GM composed of Sales, Marketing, Finance, Technical, Engineering, Production and Quality Assurance SKILLS AND QUALIFICATIONS

• More than 6 years of professional experience in a Premium Financing Company and was exposed to loan processing of million dollar loans as loan processing specialist

• 7 years of professional experience in a construction company and was exposed to different fields within the organization (Contracts division, customer service, Inside Sales Décor Store, Construction site project) as project site Administrator, procurement of materials & logistics, Purchase Orders

• 19 years of professional experience as Operations Manager Reporting directly to the Technical Director, General Manager and Production Director

• Expertly perform variety of tasks including premium loan processing, Purchase Order Management, procurement scheduling and logistics, staff on-boarding, database management, work report management, billing & invoicing

• Demonstrates unparalleled dedication to providing outstanding administrative support for fast-paced senior management teams while streamlining operations and achieving organization success

• Excellent at balancing multiple tasks within fast-paced environments while providing top-level organization and communication skills and improving operational systems

• Maintains high level of quality control and adherence to company policies and procedures, regulatory, lending procedures and loan policy requirements

• Coordinate and process the applicable due diligence of the lending process from loan application to converting the loan hence closing documentation

• Proficient in computer Microsoft 2013 applications including Word, Excel, Powerpoint with ability to operate email through Microsoft Office Outlook, Internet hyperlink, LANPROJECT system of accounting, POLYMATHIC system of accounting, Groupwise/LAN and Internet. Have knowledge to operate fax machines, scanners, copier machines.

• Proficient in Policy Bill System and Enhance System as process on how to convert and process large loans

• Typing skills of 60 to 70 words per minute,

• Fluent in communication skills, English, Tagalog (Filipino dialect)