MITCHELL L. HIRSCH

San Fernando, CA

818-***-**** (H) 818-***-**** (M) ac8ldu@r.postjobfree.com

Objective

A proven leader in the Information Technology, Engineering, Entertainment, and Health industries, efficiency-driven, and goal oriented, I am seeking a challenging opportunity to provide software user documentation project deliverables where my advanced skills, education, extensive on-the-job training, and many years of experience may be completely utilized.

Computer/Technology Skills

Adobe Acrobat X Professional/Distiller

Adobe Framemaker 2019

Adobe InDesign CC

Adobe Photoshop CC

Adobe RoboHelp 2019

Atlassian Jira 8/Confluence 6

Camtasia Studio 2018

Eclipse

IBM Rational ClearCase

Microsoft Office Suite 2016/Office 365

Microsoft Publisher 2016

Microsoft Sharepoint

Microsoft Visio 2016

Snagit 2019

Tagtool (Arbortext Editor 5.3)

VersionOne

Wiki

Windows 10/Mac OS X

Summary of Qualifications

Proficient in design, layout, and format of technical software and hardware documentation (.doc or .xml)

Creative design for new or conversion of existing documentation to online or web help

Extensive knowledge in copyediting and proofreading for consistent quality

Master of style sheet template design and management for SOPs

Ability to capture or create/modify computer graphic images for document incorporation

Skilled in research and analysis of solutions for information problem solving

Provide end-user perspective to Product Development to reduce customer-service issues

Assist with detailed software testing, quality assurance, and consistency of GUI jargon for developers

Professional Experience

Prime Focus Technologies Culver City, CA

Technical Writer (Remote) October 2018 – February 2019

Created new Administration User Manual for a DAX Production Cloud web application used by video production editors to manage dailies and post-production workflows, and by administrators to manage the system users and their corresponding access permissions to perform various production services.

Tools: MS Office 365, Snagit, Adobe Acrobat

Fandango Beverly Hills, CA

Technical Writer February 2018 - April 2018

Updated Information Technology security compliance documentation using a newly designed style guide for the Information Security Program associated with corporate IT operations.

Collaborated with IT operations subject matter experts to determine gaps and processing handoffs in department security compliance documentation for update to address Fandango acquisition by NBC Universal.

Tools: MS Office 365, Snagit, Atlassian Jira, Acrobat Pro

Ericsson, Inc. El Segundo, CA

Technical Writer/Editor November 2013 - July 2017

Created/updated end-user software user guides, API documentation, and field service documents for a content management and workflow processing system which ingests and distributes movie and television series titles for content aggregators, broadcasters, and TV operators. Performed detailed updates of text, images, and tables for XML-based files to match current GUI design, functionality, and processes associated with multiple application modules.

Collaborated with UX team members and IT partners to develop content using Agile methodologies in accordance with the Software Development Life Cycle (SDLC).

Established formal detailed technical (peer and SME) and product (stakeholder) editorial reviews of all documentation using corporate-established grammar rules, word regulations, and style formatting requirements.

Provided extensive knowledge transfer to technical documentation and development teams in support of company-directed software development transition to team based in Guangzhou, China.

Tools: Tagtool, MS Word, MS Excel, Snagit, VersionOne, Atlassian Jira, Wiki, Eclipse, Acrobat Pro

AT&T (formerly DirecTV) El Segundo, CA

Technical Writer and Editor August 2013 - November 2013

Provided technical and editorial assistance for the creation of IT security policies and procedures in support of a company wide effort to educate employees about secured proprietary data, encryption, and general common sense associated with the sharing of private company information using multiple forms of media.

Tools: MS Word, MS Excel, MS Visio, Snagit, Adobe Acrobat Professional

Mojix, Inc. Los Angeles, CA

Technical Writer January 2013 - May 2013

Created new software and hardware user manuals for an asset tracking system, general purpose input/output (GPIO) interface device, and space time array receiver (STAR) system that utilizes passive radio frequency identification (RFID) technology for monitoring of tagged assets.

Performed content and file extraction/conversion and posted all updated documentation to the company wiki system.

Updated the company style sheet template to a more professional design that was incorporated into new and existing documentation.

Tools: MS Word, MS Visio, Wiki, Snagit, Adobe Acrobat Reader

Kaiser Permanente Downey, CA

Technical Writer September 2012 - January 2013

Created online help desk level procedure documents (using Adobe RoboHelp) for training of Claims Adjusters/Cost Containment users of new Windows-based Claims system applications (Xcelys and MACESS) that is replacement for mainframe legacy system.

Interfaced with SMEs and performed detailed analysis of business analyst templates and process flow diagrams to perform discovery of user-level processes for incorporation into online help training documentation.

Tools: MS Word, Adobe Robohelp, Snagit

KMS Software Company Los Angeles, CA

Technical Writer November 2011 - June 2012

Updated software user guide with style, formatting, policies, SOPs, and role-based technical how-to-use software functionality changes for a human resources applicant tracking, employee job acceptance, and onboarding/offboarding web application.

Created new HTML-based online help system for same web application.

Tools: MS Word, Adobe Robohelp, Snagit, Adobe Acrobat Reader

Cisco Systems Toronto, Quebec CN

Technical Writer (Remote) April 2011 - October 2011

Created new software user guide for a digital content management system portal interface software application used to select media assets for configuration of an aircraft In-Flight Entertainment system (IFE).

Analyzed developer engineering design documentation for use in developing documentation deliverable.

Tools: MS Word, Snagit

FutureLogic, Inc. Glendale, CA

Technical Writer September 2010 - February 2011

Created new software user manual with gaming regulatory requirement content for a network software application used by casinos to create promotions and campaigns to entice customers to continue to play at their casino or through casino-based web sites.

Created new hardware installation guide and updated an existing operator and technician manual for incorporation of a ticket printer data logging interface device into casino-based electronic gaming machines.

Tools: MS Word, MS Excel, Snagit, Adobe Acrobat Reader

Farmers Insurance Group Los Angeles, CA

Technical Writer May 2010 - July 2010

Created new user guide for an intranet web-based software application used by Farmers insurance agents, product managers, and various IT management personnel to establish, update, and compare home and auto insurance rates.

Tools: MS Word, MS Excel, Snagit

Deloitte Consulting Irvine, CA

Technical Writer February 2010 - April 2010

Created user documentation for inclusion in a multi-author online help system consisting of overview, SOPs, hyperlink references, and field descriptions associated with the SDLC of a web-based County Judicial Court System software application.

Performed UI validation testing of County Judicial Court System software application in support of software developers to ensure quality assurance and accuracy of design documentation.

Tools: MS Word, MS Excel, Snagit, Robohelp

Caesar’s Entertainment Las Vegas, NV

Technical Writer October 2009 - November 2009

Updated casino computer systems technical design documentation associated with gaming regulatory requirements for the New Jersey Casino Control Commission.

Converted MS Word-based design documents into previously established Adobe InDesign format.

Tools: Adobe InDesign, Adobe Acrobat Reader, MS Word, MS Excel

ITT Van Nuys, CA

Proposal Analyst September 2009 - October 2009

Created and updated technical proposals, PowerPoint slides, and other technical information resources to present proposed manufacturing changes for aerospace-based radar systems.

Tools: MS Word, MS Excel, MS PowerPoint, MS Visio, Adobe Photoshop

NBC Universal, Inc. Universal City, CA

Technical Writer May 2008 - December 2008

Designed technical user manual for music tracking and licensing web application which assigns music to movie and television productions.

Created technical user manual for sales tracking information web application which records barter and cash deals for domestic television syndication.

Created new and updated existing HTML-based online help systems for a film entertainment sales and availability report query software application and the sales tracking information web application.

Tools: MS Word, MS Excel, MS Visio, Snagit, Adobe Acrobat Reader, Robohelp

Education

Graphics Web Design: Introduction to HTML/XHTML, West Valley Occupational Center, Woodland Hills, CA

Computer Graphics Certificate Program, Everest College CPE, Chatsworth, CA

Computer Science major, University of Houston, Houston, TX

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