Have GC EAD and *+ years of diverse experience in Information Technology with emphasis on Software Quality Assurance. Background includes analysis, implementation, testing and maintenance of Complete Software Testing Life Cycle (STLC) projects. I have worked as a Business Analyst as well in the latest project and have completed IIBA endorsed training for the same.

I have an earned reputation for meeting demanding deadlines and delivering critical solutions on various levels of Quality Assurance and Testing Expertise in testing Web based (E-Commerce), Banking, Client/Server, Mainframe and Database applications on Windows, Mac, Linux/UNIX environments.

Worked as QA lead for Regression.

Worked mostly in Agile based projects. Have strong understanding of Agile concepts and its execution approach.

Attended Sprint meetings, analyzed user stories and provided story points for existing features and improvements.

Worked closely with various project stakeholders, SMEs and line of business to understand the new applications along with enhancements to existing applications.

Participated in complete Software Testing Life Cycle (STLC) including Test Planning/Writing Test Cases, Execution of Test Cases, Bug Tracking (Bug life cycle) and QA daily/weekly Reporting.

Expertise in Defect Reporting & Defect Tracking using tools (HP Quality Center, Zira and Clear Quest).

Tested applications developed in Web Programming, Java, .Net applications, Mainframe, Oracle applications and MS SharePoint.

Did RISK Analysis towards making deliverables on time towards any change requests

Updated the Test Execution Results in SharePoint or Shared Excel sheet.

Generated Weekly and Daily reports using RQM and MS Excel.

Created, maintained, and executed Manual test scripts (test cases) for Functional, Integration, Regression, UAT, GUI and System testing.

Diverse work experience in various types of Black box Testing such as Functional Testing, GUI Testing and Regression Testing.

Performed database testing by writing and executing SQL Queries on different databases such as MS- Access.

Analyzed Functional and Business requirements, created Test cases and Test Plans using MS Word, MS Excel, and Quality Center.

Interacted with Business Analysts, Development team and End-users as per the project need.

Conducted functional testing of mobile Apps for PNC's Mass market application on iOS and Android devices.

Performed compatibility testing with various mobile handsets to ensure that functionality working as expected.

Experience in various SDLC processes such as (Waterfall model, Agile Model )

Performed Cross Browser Testing on various Operating Systems (Windows XP/Vista/7) & various

Browsers (Firefox, MSIE 6.0, 7.0, 8.0 & Beta 9.0, Google Chrome and Safari)

Good communication, interpersonal, analytical and problem-solving skills.

Technical Skills

Testing & Defect Tracking Tools

RQM, ALM 11&12, Selenium,SharePoint, MS Excel,JIRA, Perfecto

Methodologies

Agile, SDLC, Basic Automation testing QTP Record and Run method, Manual testing, Cookie testing, Web application testing, GUI testing, Functional testing, Ad-hoc testing, Smoke testing, API testing & Defect Life Cycle.

Operating Systems

Linux, Windows XP/Vista/7

Database

Microsoft SQL Server 2005, MS-Access.

Tools & Utilities

MS Word, MS Excel, MS Power point, SQL, WebEx Live meeting, Mainframe, Soap UI, MS Visio,Perfecto, JIRA

Languages & Applications

Java, .Net, MS SharePoint,

Browsers

Firefox, Internet Explorer, Google Chrome and Safari

Work Experience

1.Client : CIGNA

Current Location: Pittsburgh, PA

Position: BA/QA Analyst Duration: Oct 2018 to Jan2019.

Description:

Pharmacy Quality Assurance

Performed dual roles as business analyst and quality analyst. As business analyst, I updated the requirement document to cover up gaps got missed it in original business requirement document and functional requirement document

Performed Requirement Analysis to add enhanced requirements to the existing BRD and FRD.

Interacted with team leads to gather requirements about functionalities need to be added/updated/enhanced.

Created Process flow Diagrams and Data Flow Diagrams using MS Visio.

Reviewed Business Scenarios, Application Mock up Screens and technical specifications.

Analyze Business Requirement & System Requirement Specification documents.

Created Test Plan & effort estimation for multiple releases.

Design test scenarios and test cases for the new features, improvements part of the sprint

Performed Functional Testing for Pharmacy Quality assurance project.

Created Flow Charts using MS Visio for better understanding of requirements from QA perspective.

Updated traceability matrix

Attended Daily stand up calls and prepared MOM for the pharmacy quality team.

Analyzed and validated data, based on the available set of requirements.

Performed Workflow Validation to newly added clients.

Created test scenarios and wrote test scripts based on the enhanced BRD.

Test Script execution.

Logged defects in internal Cigna tool (Issue tracker).

2.Client : PNC

Current Location: Pittsburgh, PA

Position: QA Analyst Duration: June 2015 to Dec 2016.

Description:

1.WBB: Save User ID, Secure message waiting alert.

2.Mass Market Agile and Paperless—Paperless Project focused on building out the framework to enable paperless delivery which includes smart notification via email/SMS and retrieval of communications via a secure Online Banking session (Document Center).

3.WBB Regression: Web Based Banking regression was a performed before every release; it included a vast set of Scripts for manual execution. Worked as lead for WBB regression. Mobile regression Testing

4.GFB: The Greenfield Bridge (GFB) project is part of PNC Retail MIS initiative to set up a new GFB Data Center site. The objective is to ensure all Distributed and Mainframe applications can stand up in new GFB environment and continue to function each business process as a whole.

Responsibilities:

Performed Functional Testing for all the above projects.

Worked as Regression Test Lead for entire application along with my ongoing projects.

Identified Regression Test Scenarios for Test Automation to be used by the Automation Team.

Identified Regression Test Cases for each release, created set suite and test Lab in ALM.

Co-ordinated and performed Regression Testing for all releases.

Prioritized Test cases & Performed Regression execution for High Priority Test Cases after all Emergency Releases.

Attended High level design meeting with project team.

Work closely with Product Owners for story review and functionality clarification.

Reviewed Business Scenarios, Application Mock up Screens, Visio diagrams for Operational Models, and Technical Specifications.

Created Flow Charts using MS Visio for better understanding of requirements from QA perspective.

Tracing and Tagging Testing Requirements with Functional and Non Functional Requirements in ALM.

Analyze Business Requirement & System Requirement Specification documents.

Created Test Plan & effort estimation for multiple releases.

Design test scenarios and test cases for the new features, improvements part of the sprint.

Performed Functional, Integration, compatibility and System testing and test data analysis.

Conducted smoke tests and build validation tests for pre and post production deployment.

Perform Test execution, document test logs and defects in test management tools like JIRA and HP ALM.

Designed UAT Test Cases and Assured software delivered meets all requirements and expectations of final UAT test plan.

All defects tracked in ALM and JIRA, reported Bugs & Participating in bug triage meetings.

Reviewed and created Test Suite, test cases and test lab for all projects testing in ALM.

Conducting peer review of team members work products and providing feedback.

Created status report for the Agile scrum team on daily basis.

Created Test data for Online Banking testing using Mainframe.

Worked on Soap UI for specific project data needs.

Did database validations and database testing

Client communication & status reporting

Communication with onsite & offshore team members.

Worked on GFB migration project for MIS Retail in PNC.

Analyze the Migration Requirement of Online Banking applications for GFB.

Worked on Regression Test Strategy and Test Plan design.

Reviewed Existing Test Scripts to update the existing Regression testing suite.

Creation of missing Test Scripts for new functionality.

Test data set up for all the different applications using Mainframe.

Smoke Test Execution.

Regression Test Execution.

Defect Reporting and Management in ALM.

Coordination with Project team for defect resolution.

Weekly Status Report.

3. Client: Highmark

Current Location: Pittsburgh, PA

Designation: Consultant II

Position: QA Analyst Duration: April 2012 to Jul 2013

Description:

Highmark is a non-profit healthcare company based in Pittsburgh, PA, United States. It is a large individual not-for-profit health insurer in the United States, which operates several for-profit subsidiaries.

Analysis of user requirement and creating Test cases based on the client specifications.

Prepared Reports based on the Test Cases Passed and Defects logged on daily and weekly basis using RQM and Excel.

Reviewed and created test cases in RQM.

Logged defects in Clear quest based on the errors found in web application.

Manually tests the system to Performed functional & regression testing.

Performed complete test execution includes Verifying and validating the Interface data, Functional, Regression and User Acceptance Testing.

Preparation of test plan includes test estimation and setting up test strategy.

Analysis of user requirement and creating Test cases based on specifications.

Involved in Functionality testing, Integration testing, System testing Regression testing.

Responsible for the creation and execution of test scripts as well as defect logging, tracking and resolution.

Performed Functional testing, System testing, Regression testing, and User Acceptance testing, Security testing.

Skills in SQL statement writing with the ability to write complex statements retrieving data from multiple tables verifying backend results.

Involved in creating functional and technical test case documents.

Bug reporting and worked with developers to fix the issues.

Communicate with offshore team and IT team members

Proficient in testing large to medium scale software projects involving new application development, as well as maintenance projects.

Proficient with QA processes and methodologies, test case design, scripting, and execution.

Excellent written and oral communication skills with the ability to present analysis results in a clear and concise manner.

Environment: MS Office 2007, Windows XP, Window Vista, Window 7.

4. Client: WNS Global Services

Location: Pune, India

Position: Testing Coordinator Duration: Feb 2009 to April 2011

Description: WNS Limited is a leading global business process outsourcing company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Travel, Insurance, Banking and Financial Services deep domain expertise in key industry verticals, including Travel, Insurance, Banking and Financial Services

Responsibilities:

Building Test team to execute the project.

Test Strategy/ Test Plan Creation for Manual as well as Automation

Worked as a member of Testing Strategy designing team.

Creating automation script using keyword driven approach in HP QTP.

Coordination of issue resolution of various patches.

Streamlining the testing activities within testing team for various releases.

Interviewing new resources for the project.

Preparation of procedure & work manual documentation at the process level.

Organizing and coordinating daily defect calls.

Compilation of Defect reports.

Developed the Test plans and Test Cases in HP Quality Center.

Conducted System testing/System Integration testing to ensure the system functions will meet the business needs and establishment of preliminary work instructions.

Performed Functional, Integration, Regression testing, User Acceptance testing.

Tracked the defects and sent them to the Developer using HP Quality Center

Verified and closed bug reports once they are resolved. .

Attend meetings with developers/Business Analysts and Project Manager to discuss open Requirement, Design and Testing issues.

Maintenance of Repository for Test cases, traceability matrix and Defects.

Root Cause analysis of Defects found during Testing.

Attend weekly status team meeting to report Testing status.

Professional Qualification & training

Post Graduate Diploma in Computer Applications.

Master’s in Information Technology and Business Administration.

Bachelors in Business (Economics and Commerce)

IIBA Endorsed training

Other Skills:

Ability to learn new things faster.

Update skills to suit the changing industry requirements.

Ability to work in a team, Interpersonal skills.

Ability to work faster and meet aggressive time schedules.

Ability to work with offshore team if required.

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