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Customer Service Administrative Assistant

Edmonton, Alberta, Canada
February 24, 2019

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***** **** *** **, ******** T6W 2W6

Phone – 587-***-**** •


• Over 6 years of comprehensive experience in Customer Service

• Strong written and verbal communication skills

• Effectively managed time to meet deadline

• Ability to work independently and in team environment

• Highly motivated interpersonal and leadership skills

• Customer service oriented, quick learner and multitasked

• Conflict resolution and problem solving skills with positivity

• Proficient in Sage Accounting and Microsoft Office

• Awarded with bonus for selling highest gift cards in year 2016 from IHOP Restaurant

• Awarded for best employee if the months for November, 2013 for TAJ Group of Hotels


Diploma Business Administration and Bookkeeping June 2018 Robertson College, Edmonton, Alberta

Diploma Hospitality, Travel and Aviation Management March 2010 Frankfinn Institute, Ahmedabad, Gujarat


Administrative Assistant, Harry Ainlay High School, Edmonton (Practicum)

• Marking absents for students using PowerSchool and maintain the Progress report digitally.

• Writing letters and emails to students and parents on behalf of other team members and Management.

• Performing other clerical receptionist duties such as filling, photocopying, producing flyers and other correspondence.

• Replying to email, telephone messages and other inquiries on timely manner

• Booking appointment for parents and students with designated Assistant Principal for better learning support

• Maintain and replenish petty cash fund for daily use.

• Assist in planning and organizing work shops, programs and conferences.

• Receiving, sorting and distributing daily mails in teachers and Assistant principals.

Server, IHOP Restaurant, Edmonton, Alberta March 2014 – Aug 2018

• Greeting, serving and assisting the clients with their food service requirement.

• Take dinner and private room booking for the clients. Set up and cleanup of the used areas. Taking orders and serving food to the clients in timely manner.

• Ensuring the work in completed and meets standards set by the management.

• Informing dinning room supervisor of any concern regarding the clients, equipment, maintenance and safety issues.

• Respond quickly to guest request in a friendly manner. Follows up to ensure the guest satisfaction.


16011 12th Ave SW, Edmonton T6W 2W6

Phone – 587-***-**** •

Assistant Catering Sales Manager, TAJ Hotel, Gujarat Jan 2013 – Dec 2013

• Establish and improve the reputation of hotel by offering a very personalize style and highest quality of service as per the Hotel standard operating procedures.

• Sending banquet event proposal to the guest and being in timely contact with them.

• Act as liaison between all related hotel department and host of the functions.

• Timely attend all inquiries, answering email, confirming banquet arrangement, preparing menu, BEO, FPs and memo.

Catering Sales Executive, Park Plaza Hotel, Gujarat Feb 2011 – Nov 2012

• Manage banquet and outdoor catering sales inquiries and routing them to appropriate sales manager for handling

• Tour, inspect and monitor banquet room and presentation

• Maintain up to date activity and rate information for each account on the banquet system


Would be provided upon a request

Contact this candidate