Sales Representative Manager
Resume:
Nganko Tchamda Nabi
****B Wack-Wack Twin Tower, Barangay Wack-Wack Mandaluyong City
ac8lcf@r.postjobfree.com
PERSONAL INFORMATION
Date of Birth: November 11, 1985
Nationality: Cameroonian
Civil Status: Single
Gender: Male
Language: French & English
- Experienced and knowledgeable in Information Technology.
- Directly working with end-users to maximize efficiencies and user-friendliness, work well independently, or in a group setting
- Providing all facets of computer support such as troubleshooting, installations, and maintenance, website design, Java, different programming methods
- Can understand numerous software packages and operating systems
- Easily identify and resolve technical issues and concerns
- Good communication in French and English and presentation capabilities ACQUIRE BPO (RINGCENTRAL) November 02, 2016 – Present Mandaluyong City, Philippines
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.
French & English Implementation Advisor(Consultant) October 02, 2018 – Present
● Teaches the customer how to set up their RingCentral account and all the items included within, after a sale is closed by an RC sales representative.
● Guides the client through new web-based user interfaces, mobile applications, and computer-based software configurations.
● Walks the customer through complex call routing configurations. 1
● Creates a positive, comfortable environment in which the customer can learn.
● Creates a positive, comfortable environment in which the customer can learn.
● Determines the reasons behind client pain points and eliminates them.
● Stays in constant contact with the customer to schedule training sessions.
● Keeps up to date with all implementation cases given, ensures all appointments are scheduled, ensures that questions that come up during the initial setup are answered, and keeps detailed documentation of each transaction.
● Assures the customer that he/she is with them throughout the initial setup. When the client is on board, the Implementation ticket is closed out, and the customer is handed over to our support team.
● Show the customer the best ways to communicate with the support team.
● Manage schedule effectively, as the job demands juggling meeting attendance, phone time, and email correspondence.
French technical support November 02, 2016 - October 02, 2018
- Provided technical end-user support via telephone, email, or web chat.
- Support all RingCentral product which includes, voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax.
- Troubleshoot all VOIP issues
- Troubleshoot all QoS issues
- Configure Network
- Set up Phones (Yealink, Polycom and every types of phones customer have)
- Provided restorative or maintenance actions to resolve end-user problems
- Responded to end-user problems based on standard procedures
- Tracked incidents and calls, including but not limited to entering data into the database timely and accurately.
- Configure Phone system, Multi-level IVR and single IVR. STEFANINI PHILIPPINES December 10, 2014 – November 02, 2016 Makati City, Philippines
French Helpdesk Resource Technician/Supervisor (March 1, 2016 – November 02, 2016)
- Acts as a Subject Matter Expert for the French Helpdesk
- Supports and conducts training for helpdesk technicians when necessary
- Assists in supervising team members
French IT Helpdesk Technician (December 10, 2014 – February 29, 2016)
- Provided technical end-user support via telephone, email, or web chat
- Provided restorative or maintenance actions to resolve end-user problems
- Responded to end-user problems based on standard procedures
- Tracked incidents and calls, including but not limited to entering data into the database timely and accurately.
WTLA (WISE) March 2013 – December 2014
French Instructor / Online Tutor
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SOUTHWESTERN UNIVERSITY – Cebu City, Philippines 2012-2013 Project Manager
COLLEGE CHARLES DE GAULLE – Cameroon September 2008 - December 2010 Mathematics and IT Teacher
VICTOR TCHAMDA PLANTATION – Cameroon 2007-2008
Team Leader / Manager
Master in Public Administration 2014
Southwestern University
Villa Aznar, Urgello St., Cebu city, Philippines 6000 Bachelor of Science in Information Technology 2010 - 2013 Southwestern University
Villa Aznar, Urgello St., Cebu city, Philippines 6000 IT Management 2005 - 2007
Diplome Universitaire de Technology
Institut Universitaire de Technology FOTSO VICTOR Bandjoun Bachelor in Mathematics and Physics 2000 - 2004
Bachelor of Mathematical and physic
Lycée Classique of Balengou (Ouest)
Service Now, Outlook, Good for Enterprise, IBM notes, Lotus notes, Sharemailbox, Lync/Skype For business/Glip, PGP, Microsoft Office 2010/2013, Windows, RSA Token, Internet Explorer, Manage User Active directory password, Voicemail password, Self Service portal, Manage/Control Incident, Visual Basic, PHP, HTML, SQL, JAVA, C#
-Available Upon request
NGANKO TCHAMDA NABI
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