Customer Service Manager
Resume:
Kim Allen
ac8lbx@r.postjobfree.com
As an experienced, passionate, and dedicated pharmacist and manager, with an outstanding skill set and remarkable experience, I am well-prepared to be a valuable member of your team in the Pharmacist role. My experiences have given me critical tools needed to excel in this position. With the combination of my education and many years of experience in the Pharmacy field, both as a staff pharmacist and as a pharmacy manager for a retail pharmacy, I am confident that I could make significant contributions to your team. I have enclosed my resume for your review.
My career includes consistent use of my skills as well as the growth of new skills. I combine this experience with a Bachelor of Science in Pharmacy and continued learning to offer you a leader who will help you excel. My strengths in staff development, mentoring, and process improvement provide the foundation I need to create exceptional results as a valued member of your team.
Highlights of my qualifications can be found in my resume, which I have included. Some strengths I possess include:
Consistent leadership as both a pharmacist and a manger;
Successfully developing and managing the pharmacy budget; and
Maintaining positive customer service ratings.
My engaging and collaborative management style blends with my education and experience to make me an excellent candidate. My passion for pharmacy and my customer, as well as my work ethic, lead me to take the next step in my career. I am excited to speak with you directly about my leadership and competency and how those qualities apply to this opportunity.
Thank you for your consideration.
Sincerely,
Kim Allen
Enclosure
Kim Allen
ac8lbx@r.postjobfree.com
Experienced Pharmacy Manager
Trusted Leader with Exceptional Technical Skills
Licensed Pharmacist with 37 years of experience delivering high-quality pharmaceutical care in retail settings. Talented manager able to combine clinical skills with business acumen and superior customer care, adeptly dispensing medications. Motivational leader with a history of building high performing teams. Exceptional communicator, explaining complex ideas and instructions to a diverse set of customers and providing excellent customer service.
Quality Assurance Checks
Inventory Control
Drug Utilization Review
Staff Supervision & Training
Budget Forecasting
Customer Service
Patient Counseling/HIPPA
Computer Proficiency
Retail Pharmacy Operations
Professional Experience
Pharmacist, October 2017 – October 2018 (due to pharmacy closing)
Albertsons Pharmacy, Texarkana, TX
Processed and dispensed prescriptions accurately and efficiently
Maintained successful relationships with physicians, nurses and patients
Kept all financial and statistical records essential for retail pharmacies
Responsible for answering any customer inquiries
Managed staff
Pharmacy Manager, May 2015-October 2017
Pharmacy Plus, Teague, TX
Consulted with physicians and patients with regard to medication dosage, drug interactions, disease management, and potential side effects of prescription and over-the-counter medications
Dispensed and compounded prescriptions
Maintained accurate patient records, including dosing information
Managed staff and handled scheduling
Pursued continuing education
Ensured regulatory compliance, particularly HIPPA confidentiality requirements
Maintained 100% accuracy for information retention on prescriptions and refill requests
Sustained comprehensive knowledge of quickly-changing Medicaid and Medicare regulations
Enhanced overall productivity by streamlining workflow processes and implementing procedures to reduce errors
Increased vaccines/immunizations with creative marketing and good customer service
Pharmacy Manager, June 2011-May 2015
CVS #7268, Breckenridge, TX
Oversaw ten staff in a retail pharmacy
Verified accuracy of all information on prescription and refill requests
Monitored patient history for drug interaction potential
Handled regulatory compliance with state, federal, and local regulations
Ensured patient confidentiality
Educated customers on side effects, proper drug usage, and appropriate storage
Consistently produced superior customer satisfaction ratings in extremely busy retail pharmacy
Collaborated with local authorities to become an expired drug drop off site
Pharmacist, August 2009-May 2011
RPh on the Go, McAllen, TX
Performed pharmacy relief duties, filling in throughout the city at various locations when needed
Backed up other pharmacists in emergency situations
Recommended procedural enhancements when appropriate in other pharmacies
Staff Pharmacist, May 2002-August 2009
HEB, McAllen, TX
Processed prescriptions accurately
Created rapport with regular customers
Checked prescriptions for appropriate dosage and/or interactions with other medications
Education & Professional Affiliations
Bachelor of Science, Pharmacy
Southwestern Oklahoma State University, Weatherford, OK
Kappa Epsilon, Member
References
Nader Djahangiri RPh
Texarkana, Tx
Bill Bowers RPh
Texarkana, Tx
254-625-07
Contact this candidate