Customer Service Accounts Payable

Jimohal Jason Francis

****-*** ********* *****, *******, ON M6M 5A5

Mobile: 647-***-****

ac8lbw@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Several years of experience in customer service with a background in community outreach, retail and accounts payable. Skilled at providing administrative support, developing community-based programs and activities for diverse populations, and serving the public. Proficient in Microsoft Office, Internet, email and Salesforce. Proven leadership, communication and interpersonal skills with the ability to collaborate with others and compete tasks in a fast-paced environment, independently.

EMPLOYMENT HISTORY

Toronto Community Housing Corporation March 2018 to June 2018, Present

Toronto, Ontario

Position: Senior Program Leader for Capital Engagement and Conservation Program

Supported the Program Coordinator with community outreach and the preparation and coordination of programs and events that advertised the importance of energy conservation and waste management to the residents of Toronto Community Housing.

Informing tenants of ongoing and incoming capital repairs in their buildings that can disrupt their quality of lives and monitoring a common space reserved for tenants while providing them with entertainment and snacks, as work is being done in their units.

Stored, recorded and documented engagement efforts with tenants during the implementation of the AC Exchange Program into spreadsheets, and transferred raw data from surveys and feedback forms into word processed documents, employing Microsoft Word and Excel.

Signed up 500 tenants to participate in Toronto Community Housing Corporation’s AC Exchange Program, where tenants exchanged their window air conditioners for portable air conditioners that are energy efficient.

Engaged with tenants through feedback forms, surveys and community meetings to understand their feedback on work done by contractors, customer service and improve the overall success of Capital Engagement and Conservation Program.

Promoted the Capital Engagement and Conservation Program at community functions and provided residents with tools to help with recycle and waste disposal.

Toronto Community Housing Corporation June 2018 to February 2019

Toronto, Ontario

Position: Accounts Payable Clerk 5, Finance Department

Received, sorted and disbursed incoming mail to the Accounts Payable department daily.

Operated the postage mail machine to seal, stamp and post outgoing mail to internal and external clients, including suppliers, creditors, vendors, colleagues, and tenants.

Assembled invoices with their supporting documents, confirming their arrival in AP with a date stamper and circulated to the accountants and clerks for payment processing.

Organized financial statements in a binder and kept digital copies of invoices under specific categories by the vendor’s name in the Accounts Payable’s inbox via Microsoft Outlook.

Monitored the Accounts Payable’s inbox and responded to all inquiries within a timely manner, answering vendors’ concerns on payments and invoicing errors, and directed any serious matters to supervisors.

Assisted AP supervisors to settle previous debts with vendors by locating any invoices with outstanding balances.

Walmart Supercentre March 2010 to March 2018

Toronto, Ontario

Position: Fulfillment Associate

Replenished the salesfloor with new merchandise periodically and monitored several departments to ensure that shelves are fully stocked with the correct label and pricing tags under it.

Maintained a compelling visual presentation of the merchandise on the salesfloor as an effective measure to attract customers and increase sales targets.

Demonstrated my knowledge on the merchandise, store layout, and location of various popular items to provide efficient and high-quality service to customers, while acting as their primary source of information and service.

Binned and picked merchandise in the stockroom, utilizing the Telxon Gun to assist managers with inventory control, bin audits, and clear up space to increase bin capacities.

Selected to trained colleagues to use the Telxon Gun to bin and pick merchandise.

VOLUNTEER EXPERIENCE

MPP Marit Stiles’ Election Campaign March 2018 to June 2018

Toronto, Ontario

Aided the Marit Stiles’ campaign team with canvassing in the riding of Davenport, which led to Marit Stiles winning a seat in Queen’s Park as the new Member of Provincial Parliament for Davenport.

Communicated with residents, answering their questions on the provincial election and handled out literature containing information on the Ontario’s New Democratic Party platform to the diverse population of Davenport.

Legislative Internship (Student Co-Op) January 2016 to April 2016

Toronto, Ontario

Digitized hard copies of constituency files and casework documents into Salesforce to improve the legislative staff’s ability to track and access constituency work online.

Updated the MPP’s contact list on Salesforce with a standard computer keyboard and ensured that constituents’ information is correct.

Handled a wide range of office responsibilities, including data entry, conducting research, and eliminating confidential documents containing sensitive information with a paper shredder.

EDUCATION

Ryerson University June 2016

Bachelor of Arts in Politics and Governance

Certified in Nonviolence and Crisis Intervention Training May 2018

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