Customer Service C

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Assertive.

Ability to work under pressure.

Committed, proactive, responsible, innovative.

Cooperation and team work.

Know how to listen and respect opinions and ideas of others.

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X

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Y

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MAY/2018- JANUARY/2019.

-Negociation with suppliers.

-Compliance review o f documentation t o send i t

t o London.

- Daily/Weekly/Monthly/Anual reports f or a l l t he brokers s t a t i s t i cs.

B

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J ANUARY/2018– MAY/2018.

-Global customer service to United States, Argentina, Mexico, Puerto Rico and Caribbean Islands

merchants.

- Provide merchants with detalied information about payments, bank accounts, new affiliations, etc.

- Management of financial situation and resolution of customer disputes/chargebacks.

- Management of different programs for the attention to the merchants.

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Apply and effectively use my expertise

and abilities within a challenging

environment that will help achieve the

company’s goals and also promote my

personal growth.

C

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A

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Mobile: 554-***-****

Email: ************@*****.***

Address: 4ta Meseta 24-a Depto. 3

E

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UniversidadTecmilenio–InternationalTrading

2011–2015

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x

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AUGUST/2016- AUGUST/2017.

-Experience in CPR & First Aid

- Cultural Exchange and interpersonal development skills along with being in charge of children

- Knowledge in Conversational French I

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NOVEMBER/2014-MAY/2016.

-Experience in customer service

-Make quotations

-Negociation with suppliers

-Prospecting potential clients, meetings with clients and suppliers

-Maintenance of client portfolio.

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MAY/2014-NOVEMBER/2014

-Monitoring suppliers and being analytical to carefully select them

-Request of costs with the suppliers and negotiating with them best costs

-Making purchasing orders and keeping track of the client portfolio. L

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English-Advanced

French-Basic

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-Excel – Advanced (Formulas, Pivot Tables, Charts).

- PowerPoint, Word, Outlook.

- SAP – Purchase module.

Contact this candidate