Lula Gebregirgios

ac8l9s@r.postjobfree.com - 720-***-**** - Denver, Colorado

Education

Business Analytics Nanodegree - Udacity 2018 - Bachelors of Liberal Arts in International Studies Minor in International Development, History and Arabic - Colorado State University August 2011- May 2015. Proficiencies

Microsoft Office Programs, Salesforce, Tableau, SQL, customer service, cultural sensitivity, public speaking, communication, time management, independent worker, interpersonal skills. Language skills: Amharic (Native), Tigrinya (Native), and Arabic (Basic). Experience

Sales Administrator Intern ANM (Advanced Network Management) May 2018 - December 2018

● Prepares quotes for sales team

● Maintains all quote documentation with accurate pricing and configurations

● Purchasing:

Receiving purchase orders and processes

Order tracking

Provides customers with confirmation of order placement, as well as ETA’s

Product receiving and shipping.

RMA’s

● Interface with current distributors and manufacturers to stay current with all special programs, pricing and technology to obtain the best price for ANM.

● Database posting and maintenance, including Smartnet management.

● Hardware and Software warranty renewals.

● Inventory control.

● Review, analyze and strategize proposals and government contracts as needed.

● Work on special projects as needed.

● Supports the Sales Department with administrative responsibilities

● Support Admin staff with answering and routing incoming calls and service ticket entries. Case Management Specialist Developmental Pathways

August 2017– May 2018

● Ensure timely initiation and implementation of the Service Plan (SP) process

● Ensure the accurate and timely entry, revision, review and distribution of written SP’s and addendums to ensure all requirements are met and all data is accurate

● Develop, distribute and manage PAR/billing data to Program Approved Service Agencies (PASAs) and other providers

● Support and resolve billing issues

● Develop/maintain tracking systems for various case management and program functions; create reports from tracking

● Track and process SP documents within needed timeframes

● Initiate ongoing feedback to staff regarding the current status of systems in place and receives input regarding systems to be developed

Administrative Assistant III Developmental Pathways August 2016 – August 2017

● Developed and maintained an active filing system

● Distributed mail, faxes, and email to appropriate recipient

● Tracked and process client service plans

● Maintained electronic and hard copy filing system via Sharepoint

● Resolve administrative problems and inquiries

● Updated client meeting dates on internal database Resident Advisor Hult International Business School September 2015 - March 2016

● Managed administrative duties including: maintenance requests, incident reports and ensured student/staff safety and welfare

● Acted as a mentor to a group of about 50 students living on the floor

● Enforced and upheld university policies such as alcohol and drug regulations

● Created plans and implemented educational, social, and recreational programs

● Acted as a liaison between the residents and the resident life specialist

● Offered counseling to the residents on social and personal issues

● Built community within the residence halls through programs, as well as through individualized meetings Student Ambassador INTO CSU

August 2014 – August 2015

● Helped international students adopt a new culture by giving them resources that they can use such as: a map of the city with local restaurants and nearest hospital

● Assisted in educating new students regarding the campus and community life

● Served as an Orientation Leader and greeted students at the airport during arrival week

● Supported in orienting INTO CSU international students to Colorado State University by directing students to various offices, leading campus tours, helping them register for classes, and other INTO related orientation tasks

● Developed and demonstrated team leadership, responsibility, and effective communication skills

● Coordinated and performed daily office duties such as: answering phones, alphabetical filing, and composing detailed and professional email correspondence

● Worked closely with fellow Student Ambassadors, the INTO CSU Graduate Assistant, and the Student Engagement Coordinator to develop educational, entertaining, and engaging programs to support students transition to CSU, Fort Collins, and American culture as a whole

● Organized and managed educational and social programs for residents

● Maintained professional discretion with regard to sensitive and confidential information

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