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Customer Service Support

Location:
Port St. Lucie, Florida, United States
Posted:
February 26, 2019

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Resume:

Eric D. Ambrister

**** ** **** **** ****** * Port Saint Lucie, FL 34986

305-***-**** (D) * 772-***-**** (E) ac8l88@r.postjobfree.com

OBJECTIVE

I am looking for immediate employment using my excellent customer service and multi-tasking skills. I have experience in Computer support.

SKILLS

Configure, install and upgrade operating systems, including Microsoft Windows, Apple OS X, Linux, iOS, Android and Windows Mobile

Install and image virtual machines

Set up and troubleshoot peripheral devices

Assemble and disassemble computing hardware

Set up and support basic home and small office networks

Active Directory

Implement cyber security controls appropriate to help desk and technical support roles

Troubleshoot and support end-user access to applications and data

Great Communicator

Excellent Time Management

Patience

Team Player

Positive Attitude

RELEVANT EXPERIENCE

Martin Health System Stuart, FL

IT Training and Dev Specialist I 06/17-09-17

Works with Help Desk, Analysts and support staff to coordinate documentation and resolution of issues or requests for enhancements or optimization. Keeps end-users updated regarding status of reported issues.

Provide both in person and phone support. Troubleshoots end user Epic issues and maintains ownership of reported problems, documenting all calls and troubleshooting steps into call tracking tool. Identify and report trends to CIS Leadership.

Delivers successful service to our internal and external customers by adhering to critical success standards: demonstrating accountability, commitment to quality, and safety standards; providing exceptional customer service; and ensuring a positive work environment that demonstrates dedication to the hospital’s mission, vision and values.

Jackson Health System Miami, FL

Unit Clerk 02/1992-05/2017

As a Super-user I provided Go-Live Support

Long-term support after go-live period in clinical setting

Responsible for providing clerical and administrative support

Answer all incoming calls and handle caller’s inquiries

Re-direct calls as appropriate and take adequate messages when required

Greet, assist and/or direct students, visitors and the general public

Scheduled appointments

Coordinate the repair and maintenance of office equipment

Perform other related duties as required

Member of the Unit Practice Counsel (UPC) Committee

EDUCATION

IRSC 2016

Ft. Pierce, FL

Study: IT – Computer

Broward College 2012

Hollywood, FL

General Education

Florida International University 2004

Miami, FL

Sociology

Miami Jackon High School 1990

Miami, FL

High School Diploma

TRAINING AND CERTIFICATIONS

COMPTIA A+ 2018

TECHNICAL SUPPORT FUNDAMENTALS BY GOOGLE 2019

OPERATING SYSTEMS AND YOU: BECOMING A POWER USER BY GOOGLE 2019

SYSTEM ADMINISTRATION AND IT INFRASTRUCTURE SERVICES 2019

TRAINING IN PROGRESS

CompTIA Network +

CompTIA Security +



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