Eric D. Ambrister
**** ** **** **** ****** * Port Saint Lucie, FL 34986
305-***-**** (D) * 772-***-**** (E) ac8l88@r.postjobfree.com
OBJECTIVE
I am looking for immediate employment using my excellent customer service and multi-tasking skills. I have experience in Computer support.
SKILLS
Configure, install and upgrade operating systems, including Microsoft Windows, Apple OS X, Linux, iOS, Android and Windows Mobile
Install and image virtual machines
Set up and troubleshoot peripheral devices
Assemble and disassemble computing hardware
Set up and support basic home and small office networks
Active Directory
Implement cyber security controls appropriate to help desk and technical support roles
Troubleshoot and support end-user access to applications and data
Great Communicator
Excellent Time Management
Patience
Team Player
Positive Attitude
RELEVANT EXPERIENCE
Martin Health System Stuart, FL
IT Training and Dev Specialist I 06/17-09-17
Works with Help Desk, Analysts and support staff to coordinate documentation and resolution of issues or requests for enhancements or optimization. Keeps end-users updated regarding status of reported issues.
Provide both in person and phone support. Troubleshoots end user Epic issues and maintains ownership of reported problems, documenting all calls and troubleshooting steps into call tracking tool. Identify and report trends to CIS Leadership.
Delivers successful service to our internal and external customers by adhering to critical success standards: demonstrating accountability, commitment to quality, and safety standards; providing exceptional customer service; and ensuring a positive work environment that demonstrates dedication to the hospital’s mission, vision and values.
Jackson Health System Miami, FL
Unit Clerk 02/1992-05/2017
As a Super-user I provided Go-Live Support
Long-term support after go-live period in clinical setting
Responsible for providing clerical and administrative support
Answer all incoming calls and handle caller’s inquiries
Re-direct calls as appropriate and take adequate messages when required
Greet, assist and/or direct students, visitors and the general public
Scheduled appointments
Coordinate the repair and maintenance of office equipment
Perform other related duties as required
Member of the Unit Practice Counsel (UPC) Committee
EDUCATION
IRSC 2016
Ft. Pierce, FL
Study: IT – Computer
Broward College 2012
Hollywood, FL
General Education
Florida International University 2004
Miami, FL
Sociology
Miami Jackon High School 1990
Miami, FL
High School Diploma
TRAINING AND CERTIFICATIONS
COMPTIA A+ 2018
TECHNICAL SUPPORT FUNDAMENTALS BY GOOGLE 2019
OPERATING SYSTEMS AND YOU: BECOMING A POWER USER BY GOOGLE 2019
SYSTEM ADMINISTRATION AND IT INFRASTRUCTURE SERVICES 2019
TRAINING IN PROGRESS
CompTIA Network +
CompTIA Security +