Administrative Assistant
Resume:
HEATHER HUGHES
Jasper, Ontario K0G 1G0
ac8l7m@r.postjobfree.com
HIGHLIGHTS
Diploma in Office Administration - Honours with Distinction 2012
* ***** ** the non-profit, charitable field as an Administrative/Executive Assistant, 10 years Customer Service and Sales including 4 years Courtesy Desk and Switchboard Operations
Strong multi-tasking, organizational and problem-solving skills; Good eye for detail; Self–directed and able to take initiative – works well both independently and as a team member – willing and able to learn new skills quickly and effectively
Exceptional Client Service Skills - certified in International Superhost Program
Strong communication skills:
Verbal - switchboard, sales, experience liaising with donors, suppliers, clients, etc
Written – reports, correspondence, funding proposals, press releases, etc
Computer – proficiency with Microsoft Office Suite, WordPerfect, Outlook, Internet
research, other specialized database and creative software
RELEVANT SKILLS
Client Service and Sales
Strong customer service experience and skills – experienced with client confidentiality, security details – certification in International SuperHost program.
Answered/forwarded switchboard calls/voicemail/downloaded and redirected emails to staff.
Organized and arranged hospitality reservations and package, troubleshooted and handled customer complaints/concerns with positive and polite demeanor - prioritized and scheduled daily courtesy desk activities.
Excellent sales and service, marketing background – ten years of retail sales and customer service experience - more than ten years experience liaising with suppliers, purchasers, clients and donors.
Cash handling and balancing experience, P.O.S systems, credit card sales, bank deposits.
Management/Financial/Human Resources Skills
Coordinated department purchasing program – liaised with suppliers, did up purchase orders, arranged for cheques, credit card purchases, invoices.
Created financial spreadsheets for management and inventory use.
Staff payroll coding and entry into web-based processing software (Comvida), responsible for freezing for transfer to the bank.
Managed department project fundraising, coordination, budgeting and final reporting programs.
Mentored and supervised YWCA/YMCA Youth Intern - assisted management with interviewing summer student candidates – responsible for doing reference checks.
Office Administration
Responsible for office faxing/filing/scanning/photocopying/word-processing/computer backups/processing incoming and outgoing mail (electronic and manual)/use of postage meters/mail label design.
Organized Management and Operations Crew schedules – booked meetings, completed entries in Outlook calenders.
Booked Staff and Management Training and Meetings – arranged for meeting rooms, travel needs, luncheons, equipment needs, meeting agendas, responsible for meeting minutes reporting
Heather Hughes 613-***-**** Page 2
Office Administration (continued)
Organized staff safety training workshops, coordinated fleet and corporate safety equipment inspections.
Responsible for setting up fleet purchasing/sales and maintenance appointments – liaised with ARI, dealerships, private purchasers.
Marketing Skills
Designed and created promotional flyers and posters/web pages/business cards
Designed promotional ad for sale of advertising space to support brochure design and printing costs
Coordinated department marketing program – responsible for organizing and implementing brochure distribution program, assisted with brochure design
Designed and executed a successful marketing/sales program for Monty Brigham’s CD ‘Natural Sounds of Ontario’ (now ‘Natural Sounds of Canada’) to support Eastern Ontario Biodiversity Museum education programs
Experienced at designing and putting together information displays and staffing public presentation booths
Canvassed corporate and business advertisers to fund publication of department marketing brochure, assisted communications department with ad design and setup, liaised with advertisers
EMPLOYMENT EXPERIENCE
Administrative Assistant/CSR -Receptionist 2012 - present
CarePartners(formerly Red Cross Care Partners)
Administrative Assistant/Fundraiser 2005-2011
Rideau Valley Conservation Authority, Manotick, Ontario
Documentation Clerk (Contract) 2006
R.A Malatest, Athens, Ontario
Office Support/File Clerk 2004
Manpower (Trillium Product Development Laboratory/Ontario Ministry of Social Services)
Brockville, Ontario
Administrative Assistant/Project Officer/Fundraiser 2003-2004
The Eastern Ontario Biodiversity Museum, Kemptville, Ontario
Customer Service/Hospitality Desk Operator 1998-2001
Sam Jakes Inn, Merrickville, Ontario
Customer Service and Sales/Assistant Management 1993-2002
‘Friends of the Rideau’/Rideau Coordinating Assoc., The Shadow/Merrickville
Antiques, Mrs. McGarrigles’ Fine Foods, Village Accents, Merrickville Hot Glass
Studio, Merrickville, Ontario; Lett’s Video, Smiths Falls, Ontario
Lab Technician/Office Assistant 1989-1993
Ontario Dairy Herd Improvement Corporation, Kemptville, Ontario
EDUCATION AND TRAINING
Office Administration Diploma - Willis College 2012
Agriculture Business Diploma - Kemptville College 1983
Professional Development:
WHMIS 2010 First Aid/CPR “C” - Red Cross Apr 2012
Managing Emotions Under Pressure Course, Career Track, Ottawa, Ontario 2010
Administrative Assistants Management Course, Global Training Services, Ottawa, Ontario 2010
Managing Multiple Projects/Admin Ass’t Conference, Skillpath Seminars, Ottawa, Ontario 2008
Teamwork Workshop Participant-Cirrus Leadership Inc/Centre for Sustainable Watersheds 2005-2004
Excellent References and Letters of Recommendation Available Upon Request
Contact this candidate