Customer Service Project Manager

SONAL PIRANI

**** **** ***** ******, *** *** Collierville TN 38017 C: 832-***-**** *****.******@*****.*** Professional Summary

• Experience collaborating and working with global teams and have excellent communication skills.

• Extensive background in performing project management services for diverse business functions.

• Ability to lead teams effectively and successfully complete projects within deadlines.

• Track record of improving productivity and adept at providing business process support for projects.

• Business skills include booking journal entries, account reconciliation and account analysis.

• Adept in creating and presenting business, mapping and requirements documents.

• Ability to work independently and as a team member in challenging cross platform environment.

• Excellent analytical, problem solving, interpersonal and communication skills.

• Enthusiastic to learn new technologies, software savvy and can pick up new systems and tools quickly.

Highlights

• Sales and marketing

• Self-motivated professional

• Administrative support specialist

• Microsoft Office proficiency

• Excellent communication skills

• QuickBooks

• Results-oriented

• Bookkeeping

• Account reconciliation

• Superior research skills

Education

Master of Science, Information Technology

Campbellsville University - Campbellsville, KY, United States Pursuing Master of Science in Information Technology MBA (HR), Human Resources 2012

Sikkim Manipal University - Hyderabad, Andhra Pradesh, India Bachelors of Commerce, Commerce 2009

Villa Marie College - Hyderabad, Andhra Pradesh, India Intermediate Education (12th), Math’s, Physics and Science (MPC) 2006 RATNA Junior College - Hyderabad, Andhra Pradesh, India Experience

Senior Analyst/ Tax Consultant 2 May 2011 to Jan 2014 Deloitte - Hyderabad, Andhra Pradesh

• Managed performance indicators, reviewed conflict checks utilizing client engagement database.

• Assisted in mining data from the SQL database that was used in several significant presentations.

• Support to Scrum Team members who were required to access the tax work papers SQL database.

• Conducted trainings for teams on team collaboration and effective use of confluence.

• Collaborated with team managers, legal counsel, and other team members to gather data for projects for year-end project health reviews.

• Part of Agile team for Implementation of trustee tax scheduling tool as an agile business analyst.

• Prepared and analyzed trending reports, drew extrapolations from findings with the project manager and global tax team (Excel, SQL, Queries)

• Tracked expenditure, client billings, and receivables collection functions. Supported the payroll and tax teams when additional resources were required.

• Planned budget and forecast reports for new clients with minimized budgeting, illustrated weekly reports Risk Management analysis, budget tracking and issuing invoices.

• Got promoted to Senior Analyst within six months of joining. Associate Analyst Aug 2010 to Apr 2011

Data Monitor - Hyderabad, Andhra Pradesh

• Conducted primary and secondary research with analyzing large volumes of data to find the required information within, efficiently and accurately.

• Identifying important concepts within a project to provide effective, targeted research and assist other teams with the same.

• Identifying and streamlining of research opportunities with any given project for more efficient results.

• Responsible for research on the potential clients and preparation of SWOT analysis reports for clients.

Customer Service Executive Mar 2009 to Mar 2010

HSBC - Hyderabad, Andhra Pradesh

• Responsible for addressing customer service queries and assisting the customers understand their payments, monthly cycles, Interest rates etc.

• Provide accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

• Collaborate with the management to consistently improve customer satisfaction through expert resolution of conflicts and issues.

• Able to achieve my targets in the first month and received awards for being the best performer both as an individual and as a team.

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