Customer Service Manager
Resume:
Stephanie Glover
*** **** **** **** **** 865-***-****
Seymour, TN 37865 *********@*****.***
Summary of Qualifications
Accounting specialist with over 25 years of experience in the accounting industry in the following areas:
●Accounts Payable
●Accounts Receivable
●Employee Expenses
●Accruals
●Journal Entries
●Purchasing
●Inventory
●Payroll
●Research
●Problem Solving
●Compiling monthly and yearly Reports
●Attention to detail
Professional Experience
United Way of Greater Knoxville, Knoxville, TN 2011-2019
Manager Operations
Executed daily operation of Accounts Receivable processing.
●Prepared deposits and record payments on donors accounts
●Performed Accounts Receivable processes for monthly and yearly close entries.
●Worked with others to execute all phases of processing pledges and designations .
●Provided supervisor and others with information on special handling of accounts.
Ally Financial Services (Semperian/GMAC), Knoxville, TN 2005-2010
Customer Service Representative II (2008-2010)
●Renewed customer contract within state and company guidelines for financial purchase of vehicles.
●Negotiated terms for renewal with customer following guidelines.
●Worked in team environment to execute all phases of the process within the department.
●Have been acknowledged for outstanding customer service three times.
Account Analyst (2005-2008)
Processed Personal Property Tax refunds from jurisdiction states.
●Discovered that the process being used was not correct which saved the company hundreds of man hours.
●Implemented spreadsheets which categorized work throughout the department that streamlined processes.
●Investigated refunds to see what part belonged to customer or company.
●Executed detailed research to resolve refunds.
●Performed Accounts Payable processes, monthly and yearly Accruals and Journal Entries.
●Provided supervisor and management with information on many special projects.
●Designed reports for analyzing Accruals.
Target, Maryville, TN 2000-2003
Cashier
The Maryville location was a training store for new hires.
●Trained management and new hires on process for front area services as a cashier.
●Assisted supervisors in covering front register area.
Service Desk
Performed customer returns and payment on accounts and responded to customer complaints.
Stephanie Glover Page 2
Professional Experience (cont’d)
Ceramaspeed Inc, Maryville, TN 1999-2005
Accounts Associate
Executed daily operation of an industrial accounting office.
●Performed Accounts Payable, Accounts Receivables, and Inventory Control.
●Reconciled Company Credit Cards, Employee’s Expense, and Petty Cash.
●Maintained Capital Projects records and various spreadsheets.
●Prepared Accruals, Journal Entries, and Bank Deposits.
●Support Purchasing and Receiving in resolving problems.
Pajaro Valley of Knoxville, Knoxville, TN 1990-1999
Office Manager
Supervised and managed all general office duties.
●Processed Accounts Receivable, Accounts Payable, Payroll, Invoices and Statements.
●Performed Data Entry, Inventory Control and Dispatching Drivers.
●Setting up new accounts, collection on accounts, handling of complaints and credit issues.
●Supported new computer system and fixed computer errors.
●Compiled monthly and yearly reports for Accounting and Inventory Control.
Education
Majored in accounting and office management, El Camino College, Torrance, CA
●Tutored bookkeeping for one year.
High School Diploma, Doyle High School, Knoxville, TN
●Graduated early due to high accomplishments.
Technical Skills
●ANDAR
●Financial Edge
●DocStar
●SAP Financial
●Coda Financial
●Internet
●Microsoft Windows
●Word
●Excel
●Use of Access
●Iron Mountain (Record Retention)
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