Customer Service Sales
Resume:
MICHAEL I. EJIM
***** ******** ***** *** ********** Md. 20613
Phone#703-***-****
Email · ***********@*****.***
Disciplined Principal Technician knowledgeable on computer network and
adept to managing project plans, documentation and implementation.
Decisive problem-solver and organized leader able to handle diverse project
types and sizes. Offering 5 years’ experience and the drive to make a
difference for businesses and customers.
EXPERIENCE
IT Technician/ JMJ healthcare services LLC, 3327 Superior Ln. Suite#206 Bowie MD 20715
JANUARY 2018 – JANUARY 2019
The most successful Companies or organizations are always driven by good employees who has the authority, knowledge, vision, skills to protect, prevent and challenge threat in the Global Information Technology.
Core responsibilities include;
Proven customer service and problem-solving skills. Excellent at communicating
in a way that makes sense to non-technical people (face-to-face and written).
Administers, develops, runs tests on, implements, and maintains operating
system and related software.
Resolving end-user support tickets and change requests.
Responds to end user calls as a first line of technical support, gathering
information to resolve the issues, and /or assisting others in the resolution of
the problem in a timely, accurately, and professional manner.
Testing computer software and hardware using standard diagnostic testing
equipment and procedures.
Provide user support and customer service on computer-supported applications
and platforms.
Installation of printers, configuration and troubleshooting on the network.
Perform troubleshooting, diagnose and resolve problems (repair or replace parts)
Maintaining records/logs of repairs, fixes and maintenance schedules.
Deploying, updating and configuring appropriate software including antivirus software.
LOWES, ALEXANDRIA, VA.
November 2013 – JANUARY 2018
SALES/PART TIME
Responsible for managing all customer service activities within the scope of the sales floor that helps achieve the desired customer experience. Accountable for driving customer satisfaction results and reducing the number of customer complaints across the store. Ensuring superior customer service is delivered on a consistent basis. Provides full range and scope of leadership functions across the entire store. Core Management responsibilities include:
Building and developing (including recruiting, hiring, training, mentoring, and coaching)
a professional and talented team of Service Managers who support departments across the store
Serving as an initial point of contact with customers and facilitating the movement of customers to sales associates, when appropriate.
Generating sales leads, improving sales floor coverage, and maximizing overall customer satisfaction with the Lowe’s in-store experience.
Increasing sales and maximizing profit margins through forecasting, sales reports, store promotions/programs, and managing inventory.
IT Help Desk Technician/ First Metropolitan Facilities Inc. 5801 Allentown Road Camp Springs, MD 20746
JUNE 2009 – NOVEMBER 2013
Responsible for evaluating, solving, and prioritizing tickets submitted by in-person
and remote users, providing users with ticket status, and escalating tickets to the
appropriate tier support for resolution Core responsibilities include:
Responsible for answering, documenting, analyzing, tracking, and responding to
requests for assistance in support of a range of users.
Diagnose, repair and upgrade company software and hardware infrastructure.
Also, knowledge of adobe Illustrator and Cisco router configuration.
Also basic Knowledge of local area network (LAN) and wide Area network (WAN).
Basic Knowledge of connectivity, IP Address, subnet mask, gateways, network
security devices, network types including wireless, fiber optic, hubs, hubs,
router and switches.
Knowledge on Collection of data in more organized way to ensure better IT
documentation process and maintenance of IT inventory properties and assets.
Evaluation of local area network (LAN) and wide area network (WAN)
performance data to ensure sufficient speed, availability and early disaster
recovery purpose.
Updating System patches, viruses and any other system security software
approved by company.
Scheduling System back up daily, weekly or monthly.
Research and purchase computer, network and other electronic office
equipment hardware/software.
Handle Help Desk calls and assigned Help Desk tickets.
IT Help Desk/ LUMA FINANCIALS INC, 9420 Annapolis Rd, Lanham, Md. 20706.
NOVEMBER 2008 – JUNE 2009
The most successful businesses are always those that are driven by an employee
who has the authority, vision and influence to drive the required changes in any
company or organization. Core responsibilities include;
Provided system upgrade for all users’ computer from wins 98 to
2000 professional and also expanded computer storage capacity.
Develops, implements, maintains and enforces documented standards and
Procedures.
Troubleshoots hardware problems.
Documentation of all network issues, generate reports detailing common
problems and error trends.
Maintained up to date knowledge of computer product, services procedure and
creation of service order of defective hardware.
Expansions and upgrades of computer hardware capacity such as hard drives
and memories.
Troubleshoot and resolve hardware, software, and network issues.
Troubleshoot, diagnosing and repairing Tier 2 PC issues.
Generalizes, diagnoses, and correct database issues and problem.
HERTZ CORPORATION/ARLINGTON, VA
May 2006 - December 2008
Employee
Supported achievement of location sales and margin goals.
Ensured positive customer experience, making Hertz #1 in the overall positive car rental company experience.
Achieved individual sales goals and customer service goals.
Grew company sales utilizing business-to-business sales tactics.
Supported branch’s business plan by assisting the Branch Manager.
Upheld company standards by ensuring cars were presentable to customers and met company standards.
Cleaned and serviced facilities to ensure a high-level of customer satisfaction.
Practiced preventative safety
IT Help Desk/Robert Half Technology. 401 I Street NW suite# 400
Washington DC, DC 20005.
08/2004 - 05/2006
DUTIES, ACCOMPLISHMENTS AND RELATED SKILLS:
Maintaining the integrity and security of a company's network and other system
connected to it. Core responsibilities include:
Evaluation of local area network (LAN) and Wide area network (WAN)
performance date to ensure sufficient speed, availability for early disaster
recovery purpose.
Handle Help Desk calls and assigned Help Desk tickets.
Intermediate Knowledge of connectivity, IP Address, subnet mask, gateways,
network security devices, network types including wireless, fiber optic, hubs,
hubs, router and switches.
Collection of data in more organized way to ensure better IT documentation
process and maintenance of IT inventory properties and assets.
Testing computer software and hardware using standard diagnostic testing
equipment and procedures.
Scheduling System back up daily, weekly or monthly.
Updating System patches, viruses and any other system security software
approved by company.
EDUCATION
APRIL 2002- JULY 2004,
COMPUTER INFORMATION SYSTEM / STRAYER UNIVERSITY, ALEXANDRIA CAMPUS.
JAN. 1997-APRIL 2002
COMPUTER INFORMATION SYSTEM/NORTHERN VIRGINIA COMMUNITY COLLEGE.
SKILLS
Skills in troubleshooting problems
either in person, via phone and
advises on the appropriate actions.
Skills in diagnose, repair and
upgrade company software and
hardware infrastructure. Also,
knowledge of adobe Illustrator and
Cisco router configuration.
Skills in testing computer software
and hardware using standard
diagnostic testing equipment and
procedures.
Skills in handling Help Desk calls and assigned Help Desk tickets.
Skills in providing user support
and customer service on
computer-supported applications
and platforms.
Skills in System update, patches,
viruses’ scans and any other
system security software.
Skills in scheduling System daily
back up either weekly or monthly.
Contact this candidate