KAMANI MANAWADUGE

** ******** ********, ******, *******, K2G 5Z6, Canada

(H) 613-440-668 (C) 613-***-**** ac8l5a@r.postjobfree.com

SUMMARY

Motivated customer service specialist driven to exceed sales goals and build long term relationship with customers. Delivers positive experiences through high quality customer care with retails and whole sales experience and over saw 3 branches including Factory unit with material stocks and handling branch and production staff, sales and services in a fast-paced team-based environment. Also maintained registers and make summaries for production and deliveries, credit sales, recoveries, collections, banking, petty cash – fuel and other expenses.

SKILLS

*Strategic sales knowledge *Creative problem solver

*Strong client relationship *Proficient in customer services *Proficient in management *Quick learner

*Knowledge of MS office and outlook *Financial Management

WORK EXPERIENCE

Counter Staff / Customer Service: Apr 2016 – Current

KFC and Tim Hortons - Barrhaven Ontario

Taking Orders in store and drive thru and serving foods

Handling payments with the cash registers

Describe products to customers accurately explaining details and care of merchandise

Stocking materials and making MOD labels

Answered Product questions with up-to-date knowledge of sales and store promotions

Area Sales Manager: Mar 2006 – June 2015

Jinasena (Pvt ) Limited –Colombo Sri Lanka

Exceed company objectives with achieved productions & sales targets monthly and annually

Developed and rolled out new policies (credit sales, easy payment system, and recovery)

Create new revenue streams through demonstration and mobile service program

Oversaw workers & sales team, and hired and trained new staff

Stocks handling. ( receiving, productions,sales, and balance stocks in month end)

Increased Profits by 60% in one year through restructure of business line

Branch Manager: Apr 2000 -Mar 2006

Jinasena Pvt Limited

Increased overall annual sales 100% by incorporating several quality process improvements within the branch.

Oversaw a branch team consisting of 3 customer service representatives and 7 members of repairs team. (electrical & Mechanical)

Developed and maintained relationship with customers and over 35 dealer network.

Received superior customer service satisfaction scores for providing after sales & services and maintenance.

Managed the branch with achieved 100% in monthly sales targets (credit and debit, retails and Whole sales.)

Administration Officer: Mar 1993 – Apr 2000

Jinasena (Pvt) Limited

Manage office supplies, vendors, organization and upkeep.

Directed routed dealers deliveries and credit collection.

Planned and coordinate logistics and materials for board meetings, committee meetings and staff events.

EDUCATION

High school Diploma - ( Biology ) -1985/86

Business Management and customer service Deploma 1990/91

Computer skills–Microsoft Office ( Word, Excel, Power point and Web design)

REFERENCES

Available upon request

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