ONWUMERE UDOCHI

**** ******* *******, ********, ******

204-***-****

ac8l4v@r.postjobfree.com

OBJECTIVE

Currently a student at the university of Manitoba with more than 2 years customer service representative experience, driven to provide customer satisfaction, as well as meeting the company’s’ goal each month. My aim is to secure a part-time job in a good company, located in Canada, that would help me exhibit and develop my skills even more.

EDUCATION

University of Manitoba, Winnipeg, Canada.

Bachelor of Science in Environmental studies

GPA: 3.0/4.0

Year :3rd

RELEVANT SKILLS

Creative problem solver: solving problems is a talent I discovered while studying at the university of Manitoba. Enrolling in courses that forced me to think outside the box was a valuable tool in making me realize this talent. However, in those courses I took, I did excellent in them. I also exhibited these skills when working at skipthedishes.

Communication skills: Several times, I have engaged in activities were I needed to interact well to my audience, including creating presentations for part of my assessments in school work. My good communication skills worked well for me and I performed good when final results for the presentations were released. I also exhibited these skills when working at skipthedishes.

Time management skills: going to school, having a part-time job, working on my fitness goal helped me realize this little skill of mine. I usually work on one task at a time with my full focus. Another situation were this skill was expressed, was managing a large number of calls in a timely manner at Skipthedishes.

Networking skills: networking skill was discovered in the university of Manitoba. Working together in groups and assigning task to each individual was a very good way I developed this skill.

Computer proficiency: the use of computers is like a daily routine for me, this helps me work at a faster rate in both work and school. I also exhibited these skills when working at skipthedishes. In addition, I am good at working with all MS office tools including word, PowerPoint, excel, etc.

PROFESSIONAL EXPERIENCE AND RESPONSIBILITIES

Skipthedishes, Winnipeg, Canada.

Customer Service representative April 2017- August 2018

Manage large amounts of incoming calls and generated sales leads when required.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents.

Boston Pizza, Pembina Hwy, Winnipeg

Line cook(team member) April 2015 – January 2017

Wash dishes, glassware, flatware, pots, or pans, using the dishwasher.

Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.

Place clean dishes, utensils, or cooking equipment in storage areas.

Maintain a positive and professional approach with coworkers and customers.

Comply with nutrition and sanitation regulations and safety standards.

Prepare dough at a very fast rate.

Assist other coworkers with difficult situations.

AWARDS AND ACKNOWLEDGEMENTS

Business Analysis training course (issued by Topron Consulting Inc)

CERTIFICATES

Child and adult abuse check

Drivers’ license (class 5)

Criminal record check

HOBBIES

Swimming

Soccer

REFERENCES

References be available upon request ac8l4v@r.postjobfree.com

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