Heather R. Cook

Wheaton, IL ***** 773-***-**** ac8l4t@r.postjobfree.com linkedin.com/in/heather-cook-b162368

PROFESSIONAL SUMMARY:

A highly analytical and detail-oriented finance professional with proven expertise in function analysis, requirements gathering and definition, project implementation, test design, internal/external user support, data monitoring, and data evaluation/recommendation. Possesses an established record of using people-oriented nature and excellent communication skills to work effectively with diverse teams to accomplish business objectives. A productive and adaptable problem-solver who excels at researching and identifying issues and developing actionable solutions.

CORE COMPETENCIES:

Strong analytical skills, attention to detail and organizational skills

Proven skills of being able to think "outside the box"

Strong written and oral communication skills

Comfortable interviewing people

Impeccable time management and organizational skills with the ability to prioritize and multi-task

Comfortable with technology

Ability to grasp complex processes quickly and be able to identify risks and compensating controls

PROFESSIONAL ACCOMPLISHMENTS:

Implemented efficiency measures, saving the company $300,000

Identified and tracked metrics to properly performance manage

Developed new roles to increase production by 20%

Successfully coached department through origination system change

Wrote manuals and procedures; updated for regulatory changes

Main point of contact for sales staff during major acquisition

Encouraged development of direct reports into leadership and other roles of interest

WORK HISTORY:

Wintrust Mortgage, Rosemont, IL

Operations Manager (RESPA/Disclosure Department), 9/2014-10/2018

RESPA Coordinator, 6/2013-8/2014

Wells Fargo Home Mortgage, Lombard, IL

Operations Work Director (Funding and Processing Departments), 2/2012-6/2013

Loan Document Specialist (Funding and Processing Departments), 10/2011-2/2012

EDUCATION:

Bachelor of Economics, 2010, Roosevelt University, Chicago, IL

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