Mai Nakamura

**** ***** **, ***** **** Tel:416-***-****

Toronto, Ontario, M2N 7L2 Email: ac8l4k@r.postjobfree.com PROFILE:

A Client Service professional with over 3 years of experience with excellent Administrative, Client Service, Word Processing and Interpersonal Skills able to work effectively in variety of industries and departments HIGHLIGHTS OF QUALIFICATIONS:

Graduated with BA in Commerce with focus on Finance, Accounting, Business and Trade

Experienced in working in Sales and Marketing office environment working with variety of computer applications to achieve the company’s mission and objective

Very good interpersonal and problem-solving skills, being able to work well under pressure, within short time limits and tight deadlines

Proficient in MS Office including Word, Excel, and PowerPoint, and WordPress and Internet Search tools

Able to create memos and input data on excel tables and sheets and utilize formulas for calculations

Performed Sales and Customer Service Relations by scheduling and coordinating appointments, meetings, conferences, and attending expos

Excellent interpersonal skills being able to work with all the stakeholders and leaving pleasant impressions

Answering and directing incoming phone calls and emails to relevant staff and coordinating flow of information

Enhanced the visitors and the clients’ experience by welcoming, giving tours of the facilities and leaving the best first impression of the company

Very precise and accurate in point taking, and composing informational material, with experience in minute taking in formal meetings

Strategic-relationship and partnership-building skills, listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes

Excellent team player, able to communicate effectively with clients and colleagues

Highly detail oriented, capable of keeping track of office supply inventories and consumptions to make sure the supplies are replenished at all times

Able to communicate orally and written in English and Japanese WORK EXPERIENCE:

Webmaster / Digital Marketing Director Dec 2017 – May 2018 Lelien Japan Corporation Tokyo, Japan

Designed, renewed, and maintained the website, and performed digital marketing campaign for a retail company: lelien-japan.com

Knowledgeable about the products and concepts, do the research and understand the target market, and from there design the new website content

Performed the site design, organized the concept by clarifying goals and designing functionality with the client

Negotiated and convinced the upper management on the term and the price of the services

Utilized WordPress to develop site content and graphics and copyrighted the content of the website

Wireframed the website properly, so that the content is in an order for sales purposes,

Prepared site by installing and configuring server software; installed programming language using authoring and formatting tools, and ensured cross-platform compatibility Web Development / Digital Marketing Account Coordinator Apr 2015 – Nov 2017 AQUA Corporation Tokyo, Japan

Worked in an Ecommerce company in a hybrid role of doing Sales, Account Management, Website Design Coordination, and Digital Marketing for existing and new clients

Specialized with making clear and calculated estimates to be able to make sales Mai Nakamura Tel: 416-***-**** / Email: ac8l4k@r.postjobfree.com Page 2 cont:d

As an Account Manager expanded the customer base by doing cold-calling and setting up meetings, and worked as a liaison between the clients and web developers

Made lists of enquiries contributing on time management to cope with answering enquires

Worked individually and as a team to understand the customers’ needs, and by building rapport with them negotiated the sales terms and conditions

Facilitated sales presentations in order to educate customers with about the products and services and have their questions answered

Consulted with the clients on the means and avenues for their online digital marketing campaigns based on their budget and timelines

Collaborating with the clients and the web developers created, optimized, executed, and reported on day-to-day digital media marketing campaigns

Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Welcomed and gave tours of the facilities to visitors and potential customers to enhance their experience and knowledge of the company

Attended meetings and at time acted as the chair and took minute taking responsibilities EDUCATION

Business English, IELTS, General English June 2018 – Jan 2019 International Language Academy of Canada Toronto, ON Google Analytics Individual Qualification (IQ) July 2017 The Official Business Skills Test in Bookkeeping 3rd Grade September 2015 Bachelor of Arts – Commerce (Business, Finance, Accounting, Trade) Sep 2011 - March 2015 Chuo University Tokyo, Japan

- Business

- Finance

- Accounting

- Trade

References Available Upon Request

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