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Customer Service Data Entry

Roxas City, Capiz, Philippines
February 26, 2019

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Josie Tanco - Tinio

Customer-service oriented with 10+ years of experience in BPO

for an International Company based in Kuwait. Highly motivated with the passion to bring out the best and positive quality of each team member.

My greatest strength is my awareness of team work and adaptability to work process. Self-starter and can work under pressure with the ability to multi-task. A very good team player and can lead the team to overcome hurdles and achieve the task. Confident and hands-on trainer; unafraid to fold her sleeves to get the job done.


2017 - 2018 Leisure Travel Consultant / Executive Asst. Mawared House Gen. Trading, Kuwait


• Prepare daily, monthly, and annual report.

• Setting the daily schedule for CEO and CFO.

• Provide travel arrangements

• Organize and review daily incoming reports.

• Sending memos, accepting and making calls.

• Provide tailor-made travel arrangements.

• Providing advice about visas/passports.

• Providing full assistance on visa applications.

• Dealing with client queries and complaints.

• Provide quotations for FITs.

• Assist in rebooking, refunds and cancellations.

• Handle hotel reservations using vendor GDS.

• Promote Travel Insurance and entry tickets.

• Layout graphical designs and materials.

2016 - 2017 Deputy Operations Manager

Mawared House Gen. Trading, Kuwait

(VFS Global / Schengen Visa Application Center)


• Coach team on best practices and SOPs.

• Supervise team to ensure operational excellence.

• Oversee operational cost, risk and audit activities

• Maintain operational guidelines for staff.

• Conduct performance evaluation.

• Evaluate inspection reports on safety equipments

(CCTV, PIDs, Fire alarm, Fire Extinguishers etc.)

• Attend and lead department meetings.

• Overseeing staffing requirements.

Personal Data


Calle Doctor Fernando

Primo de Rivera 3/C

28053 Madrid, Spain




Social Media



Key Skills


Conflict Resolution

Interpersonal skill

Time Management

Communication skill

Technical skill

Critical thinking

Technical Skills

MS Office Excel & Word



Amadeus GDS

Galileo GDS

Abacus GDS

Sabre GDS


English Fluent / C1

Spanish A2

Arabic A2

• Prepare daily, weekly, month-end and yearly sales/performance reports.

• Providing trainings on process updates and customer service orientations.

• Assign weekly roster and provide assistance in case of staff shortage/ absence.

2012 - 2016 Supervisor

Mawared House Gen. Trading, Kuwait

(VFS Global / Spain Visa Application Center)


• Conduct daily morning briefing to team.

• Provide overall assistance to staff (call center, biometric, front-end, and data entry department)

• Prepare daily, weekly, month-end and annual sales/performance reports.

• Provide process training and coaching to team.

• Supervise team to ensure operational excellence.

• Handle complaints and feedback.

• Assign weekly roster and provide assistance in case of staff shortage/ absence.

2011 - 2012 Team Leader

Mawared House Gen. Trading, Kuwait

(VFS Global / UK Visa Application Center)


• Prepare daily report.

• Assist team on application process, rules, biometric enrollment, and data entry technical issues.

• Provide orientation to newly hired staff.

• Monitor team members to ensure compliance to SOPs. 2007 - 2011 Operations Staff (Front-end/Biometric/Data Entry) Mawared House Gen. Trading, Kuwait

(VFS Global / UK Visa Application Center)


• Check visa application for completeness.

• Verify applicant identity during biometric.

• Capture and enroll applicant’s fingerprint.

• Encode applicant data with 100% accuracy.

• Handle passport collection and inventory.

2006 - 2007 Travel Consultant

BCD Travel, Kuwait


• Issue International and Domestic tickets using GDS or vendor software.

• Provide hotel reservations, travel insurance and other travel related requirements.

• Prepare itineraries and provide quotations.

2003 - 2006 Sales and Marketing Officer

Amazing Destinations Travel and Tours, Philippines Responsibilities:

• Conduct market research to identify selling potential and customer needs.

• Preparing, planning, creating, and implementing the marketing tools to promote the local destinations in the Philippines.

• Meeting with sales agents/hoteliers to ensure and maintain continuous sales.

• Assist in selling the products and services.

• Seek-out new sales opportunities through sales calls and meetings. 2000 - 2003 Reservations Officer

Great Sights Travel and Tours, Philippines


• Arrange bookings for business and vacation customers.

• Plan and arrange tour packages, excursions and day trips.

• Find suitable fare and schedule information.

• Book reservations for hotels, flights, car rentals/transportation and tours.

• Provide details of the trip.

• Give advice about local weather conditions, customs and attractions.

• Coordinate with travel guide and drivers.


1996 - 2000 Bachelor of Science in Tourism (Hospitality Management) Lyceum of the Philippines Manila, Philippines

Trainings / Courses / Certificates

2018 TEFL (Teaching English as Foreign Language) Madrid, Spain 2018 IELTS Madrid, Spain

March 2011 Customer Service, Communication and Soft Skills GDS Certificates - Abacus Galileo Amadeus

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