Level Operations/Management Executive Senior with expertise in:
Multiple-project/location management
Customer service and retention management
Standard operating procedures
Negotiating contracts and back end rebates
Strategic procurement initiatives/alliances
Multichannel product distribution
Third party logistics
Staffing, development and training
Professional Experience
Security Guard Concierege & Patrol Nov. 2018 – Present.
Monitoring Front Desk and Access Control to the Residences by Residents, Guests, Contractors, Health Service providers and Deliveries.
Monitoring & Access Control to Over Ground and Basement Parking.
Monitoring and performing Water Test’s of the Pool and Spa.
Monitoring the Emergency Alarm Systems.
Monitoring Heating and Cooling Ventilation Systems.
Daily and Incident Reports and Maintenance Requests.
Floor by Floor Patrols and Property Patrols.
Managing Complaints and Residents Maintenance Requests.
Bookings of Party Room, Guest Suites and other Facilities as required by the Complex Management.
Assistant Manager Warehouse Nov. 2017 – Nov. 2018
Busy Bee Machine Tools In. –Concord, Ontario, Canada
Assist the manager in day to day operations of Ware house which includes processing, packaging, labelling, receiving, shipping and transfers within 12 branches and fill-in for staff and manager.
Prepare orders by processing requests and supply orders; pulling and packing products
Receive incoming purchase orders from vendors and other branches, verifying type, quantity and finish, inspecting for damage, and put away into accurate warehouse locations.
Conducted Inventory management, random stock checks, appropriate location adjustments.
General Manager (Operations/Logistics/Warehouse/Distribution) Feb. 1996 – Aug. 2017
DESPEC MERA FZE – Jebel Ali Free Zone Dubai, United Arab Emirates
Managed day to day operational/administrative activities (facility, import/export, internal/third party logistics) in compliance with regulators at local (Jebel Ali free Zone Authority-JAFZA, Ministry of Economic affairs) and international level (Foreign Embassies).
Initiated and maintained relationships with vendors such as : Hewlett Packard(HP), Cannon, Epson, Lexmark, Imation, Verbatim and OKI for purchasing, marketing, sales and service support, product training for sales and supply chain staff
Structured and managed detailed logistics budget and forecast, with an annual turnover of $144 million USD
Designed and integrated strategic planning for logistics and customer services, including inventory management process, appropriate inventory levels, eliminating obsolete and off-spec products.
Managed the Customer Service department and dealt with customer complaints/resolutions.
Coordinated internal audits on quarterly basis and annual audit stock counts with KPMG.
Initiated and organized participation in GITEX (Dubai from 1997-2006), one of the largest IT Exhibitions in the Middle East, leading to enhanced customer base and vendor relationships.
Developed and maintained transportation systems on domestic and international freight
Initiated and coordinated trading activity with other DESPEC Entities in Germany, Belgium, Demark, Sweden, Iceland, Greece, United Kingdom, Russia.
Operations Manager (Operations/Logistics/Facility/Warehouse) Feb. 1994 – Jan. 1996
Direct Supplies – Jebel Ali Free Zone Dubai, United Arab Emirates
Set up a new company- Direct Supplies, dealing in computer consumables, supplies and media products. Brands: Hewlett Packard(HP), Cannon, Epson, Lexmark
Initiated and completed startup business tasks, including developing a business plan, establishing physical office, warehouse as per the regulatory and licensing requirements of United Arab Emirates (Federal and Jebel Ali Free zone Authority-JAFZA).
Initiated trading activity in Middle East (Bahrain, Egypt, Jordan, Kuwait, Kingdom of Saudi Arabia, Lebanon, Qatar, Oman) by identifying and engaging potential customers and vendors.
Coordinated installation of IBM AS400 IT System with KAERT software for all processes within Direct Supplies and Despec Group.
Supervised Warehouse Management: Processing orders, organizing dispatch & delivery of goods, managed time sheets and accurate record keeping, process of Incoming & Outgoing shipments.
Station Operator, Water Pollution Control October 1982 - October 1993
Highland Creek Treatment Plant, Municipality of Metropolitan Toronto
Supervised staff in operations of Waste Water Treatment Plant
Operated and maintained pumps, engines and generators for Primary, Secondary and Tertiary Processes.
Ensured appropriate disinfection, sample collection and routine laboratory tests
Maintained operation log, meter and gauge readings, laboratory data and operational reports as required by Ministry Of Environment regulatory and reporting framework
Selected Professional Achievements
Accomplished construction of newly built office facility and warehouse (5000 sq. ft. Office space, 16,000 sq. ft. ware house with 4 container loading base and parking space of 35 cars).
Expansion of business activities into international markets including Canada, USA, Far East (Singapore, Hong Kong, Thailand, China, Malaysia), India, Pakistan, Middle East and Africa (Bahrain, Egypt, Jordan, Kuwait, Kingdom of Saudi Arabia, Lebanon, Qatar, Oman, Egypt, Kenya, Tanzania Uganda, South Africa, Botswana, Nigeria, Ethiopia, Morocco, Tunisia).
Annual setup and participation in one of the largest IT Exhibition-GITEX (Gulf IT Exhibition) in Middle East based in Dubai (United Arab Emirates).
Involved in successful merger of Parent Company (UCS-United Computer Supplies) a UK based company with Dutch Group of company- DESPEC Netherlands.
Optimized Stock Rotation up to 2.5 times per Month
Achieved lowest Stock Loss due to Errors or Theft
Achieved Delivery within 3 Hours Ex Warehouse and same day Delivery within Dubai.
community Volunteer service
Director of Transportation and Logistics, FOCUS Golf Tournament – Dubai, UAE 1997 - 2010
Managed transportation and logistics for over 1,000 international guests
Transportation and Logistics, Ismaili Community – Dubai, UAE 2003, 2008
Managed transportation and logistics for various community events with strength of 15,000 members
Education and Credentials
Security Guard and Private Investigator Certification (2018)
Ministry Of Community Safety and Correctional Services (MCSCS), Toronto, Ontario
Ontario Class G Driving License
Water Pollution Control Operator Certification
Ministry of Environment, Toronto, Ontario
Certification in Radio and Television Servicing
High School Diploma
Cambridge University Affiliate – Dar-es-Salam, Tanzania
Technical Proficiencies
Microsoft Word, Excel, PowerPoint, Outlook, Windows, AS400.