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Manager Customer Service

Location:
Mississauga, Ontario, Canada
Posted:
February 26, 2019

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Resume:

Level Operations/Management Executive Senior with expertise in:

Multiple-project/location management

Customer service and retention management

Standard operating procedures

Negotiating contracts and back end rebates

Strategic procurement initiatives/alliances

Multichannel product distribution

Third party logistics

Staffing, development and training

Professional Experience

Security Guard Concierege & Patrol Nov. 2018 – Present.

Monitoring Front Desk and Access Control to the Residences by Residents, Guests, Contractors, Health Service providers and Deliveries.

Monitoring & Access Control to Over Ground and Basement Parking.

Monitoring and performing Water Test’s of the Pool and Spa.

Monitoring the Emergency Alarm Systems.

Monitoring Heating and Cooling Ventilation Systems.

Daily and Incident Reports and Maintenance Requests.

Floor by Floor Patrols and Property Patrols.

Managing Complaints and Residents Maintenance Requests.

Bookings of Party Room, Guest Suites and other Facilities as required by the Complex Management.

Assistant Manager Warehouse Nov. 2017 – Nov. 2018

Busy Bee Machine Tools In. –Concord, Ontario, Canada

Assist the manager in day to day operations of Ware house which includes processing, packaging, labelling, receiving, shipping and transfers within 12 branches and fill-in for staff and manager.

Prepare orders by processing requests and supply orders; pulling and packing products

Receive incoming purchase orders from vendors and other branches, verifying type, quantity and finish, inspecting for damage, and put away into accurate warehouse locations.

Conducted Inventory management, random stock checks, appropriate location adjustments.

General Manager (Operations/Logistics/Warehouse/Distribution) Feb. 1996 – Aug. 2017

DESPEC MERA FZE – Jebel Ali Free Zone Dubai, United Arab Emirates

Managed day to day operational/administrative activities (facility, import/export, internal/third party logistics) in compliance with regulators at local (Jebel Ali free Zone Authority-JAFZA, Ministry of Economic affairs) and international level (Foreign Embassies).

Initiated and maintained relationships with vendors such as : Hewlett Packard(HP), Cannon, Epson, Lexmark, Imation, Verbatim and OKI for purchasing, marketing, sales and service support, product training for sales and supply chain staff

Structured and managed detailed logistics budget and forecast, with an annual turnover of $144 million USD

Designed and integrated strategic planning for logistics and customer services, including inventory management process, appropriate inventory levels, eliminating obsolete and off-spec products.

Managed the Customer Service department and dealt with customer complaints/resolutions.

Coordinated internal audits on quarterly basis and annual audit stock counts with KPMG.

Initiated and organized participation in GITEX (Dubai from 1997-2006), one of the largest IT Exhibitions in the Middle East, leading to enhanced customer base and vendor relationships.

Developed and maintained transportation systems on domestic and international freight

Initiated and coordinated trading activity with other DESPEC Entities in Germany, Belgium, Demark, Sweden, Iceland, Greece, United Kingdom, Russia.

Operations Manager (Operations/Logistics/Facility/Warehouse) Feb. 1994 – Jan. 1996

Direct Supplies – Jebel Ali Free Zone Dubai, United Arab Emirates

Set up a new company- Direct Supplies, dealing in computer consumables, supplies and media products. Brands: Hewlett Packard(HP), Cannon, Epson, Lexmark

Initiated and completed startup business tasks, including developing a business plan, establishing physical office, warehouse as per the regulatory and licensing requirements of United Arab Emirates (Federal and Jebel Ali Free zone Authority-JAFZA).

Initiated trading activity in Middle East (Bahrain, Egypt, Jordan, Kuwait, Kingdom of Saudi Arabia, Lebanon, Qatar, Oman) by identifying and engaging potential customers and vendors.

Coordinated installation of IBM AS400 IT System with KAERT software for all processes within Direct Supplies and Despec Group.

Supervised Warehouse Management: Processing orders, organizing dispatch & delivery of goods, managed time sheets and accurate record keeping, process of Incoming & Outgoing shipments.

Station Operator, Water Pollution Control October 1982 - October 1993

Highland Creek Treatment Plant, Municipality of Metropolitan Toronto

Supervised staff in operations of Waste Water Treatment Plant

Operated and maintained pumps, engines and generators for Primary, Secondary and Tertiary Processes.

Ensured appropriate disinfection, sample collection and routine laboratory tests

Maintained operation log, meter and gauge readings, laboratory data and operational reports as required by Ministry Of Environment regulatory and reporting framework

Selected Professional Achievements

Accomplished construction of newly built office facility and warehouse (5000 sq. ft. Office space, 16,000 sq. ft. ware house with 4 container loading base and parking space of 35 cars).

Expansion of business activities into international markets including Canada, USA, Far East (Singapore, Hong Kong, Thailand, China, Malaysia), India, Pakistan, Middle East and Africa (Bahrain, Egypt, Jordan, Kuwait, Kingdom of Saudi Arabia, Lebanon, Qatar, Oman, Egypt, Kenya, Tanzania Uganda, South Africa, Botswana, Nigeria, Ethiopia, Morocco, Tunisia).

Annual setup and participation in one of the largest IT Exhibition-GITEX (Gulf IT Exhibition) in Middle East based in Dubai (United Arab Emirates).

Involved in successful merger of Parent Company (UCS-United Computer Supplies) a UK based company with Dutch Group of company- DESPEC Netherlands.

Optimized Stock Rotation up to 2.5 times per Month

Achieved lowest Stock Loss due to Errors or Theft

Achieved Delivery within 3 Hours Ex Warehouse and same day Delivery within Dubai.

community Volunteer service

Director of Transportation and Logistics, FOCUS Golf Tournament – Dubai, UAE 1997 - 2010

Managed transportation and logistics for over 1,000 international guests

Transportation and Logistics, Ismaili Community – Dubai, UAE 2003, 2008

Managed transportation and logistics for various community events with strength of 15,000 members

Education and Credentials

Security Guard and Private Investigator Certification (2018)

Ministry Of Community Safety and Correctional Services (MCSCS), Toronto, Ontario

Ontario Class G Driving License

Water Pollution Control Operator Certification

Ministry of Environment, Toronto, Ontario

Certification in Radio and Television Servicing

High School Diploma

Cambridge University Affiliate – Dar-es-Salam, Tanzania

Technical Proficiencies

Microsoft Word, Excel, PowerPoint, Outlook, Windows, AS400.



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