Office Assistant Customer Service
Resume:
Melinda Mah
*** ***** ****** *****, *********, ON N2G 4V3
ac8l3c@r.postjobfree.com
linkedin.com/in/melindamah
Feb 26, 2019
Re: Administration Assistant
To Whom It May Concern,
As an office assistant and receptionist at Conrad Grebel University College, I read your job posting with interest. I am interested in continuing to work in this type of administrative role for the long-term.
My current job duties are similar to those described in the job posting.
As a former computer trainer specializing in MS Office certification, I am familiar with computer office applications and am always looking to improve my computer skills. For example, I am currently brushing up on my Excel skills through Lynda.com.
I am also experienced at managing several aspects of a project simultaneously through both work and volunteering, and I believe I would be an ideal candidate for your company.
Thank you for your consideration,
Melinda Mah
ac8l3c@r.postjobfree.com
From LinkedIn:
“an excellent eye for detail”
“a strong team player”
“100% effort in her work is evident” Melinda Mah
307 Queen Street South, Kitchener, ON N2G 4V3
ac8l3c@r.postjobfree.com
linkedin.com/in/melindamah
Highlights of Qualifications
2 years of experience as front desk administration
6 years of experience in an office environment
6 years of experience providing computer support and training
8 years of customer service experience
12 years of proofreading experience
Resume Infographic: vizualize.me/melindamah
Work Experience
Office Assistant and Receptionist, Conrad Grebel (University of Waterloo) 2018 – present
Improved accuracy & speed of often-interrupted weekly cash deposit ($1600/week) using Excel
Honed computer skills to update parking violation list in <1 hour every week for 1800+ vehicles
Transformed parking permit forms into Access database from Publisher files
Wrote 50-page manual to provide a guide for this job role
Box Office, Concessions & Usher, University of Waterloo Theatre Centre 2013 – present
Recommended for promotion to house manager duties
Customer Service Attendant (Front Desk), City of Kitchener 2016 – 2018
In less than 3 months, recognized by centre facilitator and office assistant as an outstanding employee for communicating clearly and for encouraging a friendly environment
Consulted by senior employees for ability to write and organize information
Consulted by staff for ability to navigate new (since 2017) Active Net system
Computer Trainer, The Working Centre 2014, 2015 – 2016
Re-designed 100+ pages of tip sheets and training manuals
Achieved 85% success rate for student certification in Word, Excel, PowerPoint, Outlook and Access
Career Development Practitioner (Practicum), The Working Centre 2015
Evaluated walk-in clients, with a particular knack for working with technologically-phobic clients
Commended by supervisor for responding well to feedback on how to create a more positive and welcoming atmosphere for clients
Languages
English Fluent
French Intermediate/Advanced (Formerly Fluent)
Education & Training
Standard First Aid with CPR C + AED, St. John’s Ambulance 2016 – 2019
Career Development Practitioner (Graduate Certificate), Conestoga College 2015
Requested by program coordinator to be student representative for Program Advisory Committee
Microsoft Office Specialist Word 2010 and Excel 2010, Certiport 2014
Honours B.A. in English, University of Ottawa, Ottawa 2013
Summa cum laude
Volunteering
Administration
Head of Membership Interviewing Committee, Bread and Roses Housing Co-op 2014 – present
Provide interviewer training through manuals, workshops and interview shadowing
Regularly update standard interview questions through feedback from other interviewers
Producing Committee, Kitchener-Waterloo Little Theatre 2017 – 2018
Recruited to new committee to coordinate front of house, publicity and budgets
Proofreader, Distributed Proofreaders, www.pgdp.net 2013 – 2017
Proofread and formatted OCR text of 545 pages for conversion into e-books
Secretary & Company Coordinator, FASS theatre company 2015-2016
Editorial Assistant, Ottawa Arts Review 2011 – 2012
Submissions Coordinator, Ottawa Arts Review 2010 – 2011
Customer Service
Front of House/Usher, Kitchener-Waterloo Little Theatre 2013 – present
Sought after as reliable, welcoming and professional lobby person for mainstage and special events
Computer Support Help Desk, The Working Centre 2013 – 2015
Built relationships with lab users and staff leading to a job offer as a full-time computer trainer
Showed initiative through fixing computer issues, or communicating issues to IT team
Given added responsibility of training new computer support volunteers
Other
Judge, Toronto Council for Teachers of English Short Story Contest 2018 – present
President’s Award, Kitchener-Waterloo Little Theatre 2017
Computer Training, The Working Centre 2013 – 2014
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