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Spa operations manager

Location:
Seef, Manama, Bahrain
Posted:
February 26, 2019

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Resume:

VIORICA PLACINTA

DOB: **/**/****

ADDRESS: Hincesti, Moldavia

Romanian (EU) Citizenship

C-D1 Valid to june 2017

Phone: +973********

Email: ac8l39@r.postjobfree.com

Foreign languages: Russian – native, English – fluent, Italian – medium, French – medium

Objective: Seek the Position of Hotel Spa Manager

Summary of Qualifications

· Strong ability to direct and build operations from all spa revenue centers.

· Thorough knowledge of spa retailing operations.

· Superb interpersonal skills.

· Great knowledge of budget control and profit and loss strategies.

· Exceptional ability to lead by example

· Uncommon ability to coordinate work activities with other departments.

· Exceptional oral communication skills to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel.

· Exceptional leadership qualities including strong desire to develop and promote subordinates.

· Strong fairness, organized, and strong independent judgment.

· Remarkably professional with in-dept ability to work with a multi-cultural staff in a multi-task environment.

· Great regard for the workforce, concern for quality, hospitality and guest satisfaction.

Professional Experience

Operation manager january15-july15

Company:Ramee group,Ramee Grand Bahrain,5 star hotel

Department:SPA

Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.

Project and maintain acceptable payroll commitments.

Use financial plans for spotting trends, measuring productivity and monitoring progress.

Control ongoing service and product margin analysis to ensure profitability.

Implement opportunities for managing operational costs and boosting the bottom line.

Develop Spa's Marketing Strategy and ensure a consistent image is being portrayed.

Proactive in developing publicity opportunities and effectively dealing with media.

Develop and maintain gracious and efficient front desk procedures.

Maintain and update all necessary internal and external signage.

Anticipate, identify and ensure customer needs are being met in the best possible way.

Monitor customer satisfaction with surveys, focus groups and comment cards.

Develop and deliver credible, competitive, value-plus service to the customer.

Guide staff to become caring problem solvers, cooperative, accommodating and fair.

Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring.

Develop Value Packed Proposals and maintain internal staff retention programs.

Implement ongoing skills training to ensure service standards are being upheld.

Develop and monitor Job Descriptions and Staff Goals Planning.

Maintain an up to date version of the Spa Procedure Manual and ensure compliance.

Develop and maintain Spa literature, documentation and process handling requirements.

Attend Management meetings and convey all relevant information throughout the Spa.

Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.

Hair & Make-up Artist may2014-dec2014

Company:Canion Ranch (sea division) 6 star hotel on water

Department:SPA

Hair & Make-up specific duties.

Greet and welcome spa guests and assure an excellent first and lasting impression.

Oversee and maintain the spa boutique and assure beautiful presentation and profitability.

Reserve spa treatments and services professionally and according to the spa manual.

Strong knowledge of all treatments and services offered.

Products knowledge, communicate benefits, explain and schedule treatments and services effectively.

Coordinate work activities and guest flow within the spa.

Front desk supervisor :april2013-may 2014

Company:VisPas Hotel,Moldova

Department: guest relation

Coordinate room assignments and pre-arrivals.

Process guest arrivals and departures, including all necessary payments. Handle guests' concerns.

Hair & Make-up Artist June 2012 – April 2013

Company: Steiner Ltd./Royal CarIbean.USA

Department: SPA/ 5 star hotel on water with 5000 people on board/7 days vacations

Responsibilities:

Hair & Make-up specific duties.

Greet and welcome spa guests and assure an excellent first and lasting impression.

Oversee and maintain the spa boutique and assure beautiful presentation and profitability.

To reserve spa treatments and services professionally and according to the spa manual. To have strong knowledge of all treatments and services offered.

To know products, communicate benefits, explain and schedule treatments and services effectively.

To coordinate work activities and guest flow within the spa.

Accountant December 2010 – April 2012

Company: ILAV AGRO Srl, Moldavia

Responsibilities:

Preparing accounting reports, budget reviews, payroll entries, revenue, invoices.

Handling cash payments.

Employer:Placinta Ion

Contact details: +373********

Director/ Hair & Make-up stylist May 1999 – September 2010

Company: Sabaya Studio, Moldavia

Department: SPA

Responsibilities:

To understand the nature and composition of the group. Organize and present information in such a way that trainees can use it to increase their knowledge base.

Organize and present activities that will reinforce the learning process. Check to see if learning has taken place. Facilitates effective workflow for technical staff.

Trainer of the National make-up team. Working in photo studio as a stylist. Creating new looks for podiums and magazines.

Employer:Placinta Viorica

Contact details:

Mail:ac8l39@r.postjobfree.com

tel:+373********

Education 1994-1999 Economic Studies in English,ASEM University Moldova

Awards, Diplomas

Kadus Advisory Diplomat: Germany, 2003

Hair-stylist training: Madi International, Lebanon – 2003

Gold medal for make-up, Moldova, 2001

Grand-Prix body-art contest: Ukraine, 2004



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