Executive Assistant Customer Service

Samantha Carvalho

** ***** ***** ***** *********, Ontario, Canada (M)416-***-**** ac8l37@r.postjobfree.com

Personal Profile and Current Career Objective

Self-motivated and demonstrates a strength and enjoyment in Administration and Operations. Looking for a key support role having responsibility for the administrative manners in the business. Seeks to obtain knowledge, conquer challenges, and succeed in this field of work.

Professional Experience

CPA Canada Executive Assistant December 2017 - Present

277 Wellington St. West, Toronto ON, M5V 3H2

Responsible for organizing travel arrangements, meetings, speaking engagements and other appointments.

Records Management; organized documentation and minute taking during all meetings.

Produce reports, presentations and briefs

Support CFOLegal Counsel with day to day operational duties.

Viso Inc. Executive Assistant August 2017 – December 2017

388 Carlaw Avenue Suite 207, Toronto ON, M4M 2T4

Responsible for organizing travel arrangements, meetings, speaking engagements and other appointments.

Point of contact between Executives and internal/external clients.

HR Coordination; assist with memos policies and documents.

Records management; keeping organized with documents, memos, and taking minutes during every meeting.

Assist CEO with all related projects; quoting, meeting with clients.

ole Media Management Senior Administrative Coordinator September 2016 – August 2017

120 Bremner Boulevard, Toronto ON M5J 0A8

Business Operations Project Support as directed by the Operations Manager (Office of the CEO)

Scheduling and arranging internal meetings and conference calls

Troubleshooting tech in all meeting rooms

Training staff on programs (tech, SharePoint)

Manage Companywide meetings including PowerPoint, Content, Tech

Vendor management specifically around events and coordination with AV Technicians

Coordinating mass mailings, and e-mail blasts, drafting letters, memos and other correspondence as required

Assists and supports all levels of management

Facilities Management (office builds, invoice tracking, budget management and reporting)

Manage travel accounts/corporate cell phone accounts

Program Management - SharePoint (HR templates, site administrator, site owner)

Event Management (Parties, Annual Executive Summit, Award shows)

Health and Safety Coordinator

Our Lady of Grace French Instructor September 2016-June 2017

120 Aurora Heights Drive, Aurora ON L4G 6C4

French conversation class whereby students may ask questions and receive translations for anything in English

Create activities for children in order to keep them engaged and excited about the class

Discuss with parents after each class how the student performed for the day and to ask for any feedback from the child at home.

Yonge Spruce Chiropractic Clinic Administrative Manager July 2015 - August 2016

9184 Yonge St, Richmond Hill, ON L4C 7A1

In-depth knowledge of accounting and billing procedures.

Ability to work effectively in a high paced environment managing a Chiropractor, Physiotherapist and RMT.

Provide professional telephone etiquette and client service skills

Efficient in operating office equipment as well as office applications; word, excel.

Organized in scheduling patient appointments, handling incoming and outgoing mails, keeping up to date with patient files and typing out any reports needed by the clinic director

Handle payroll for myself and front desk staff.

Manage Motor Vehicle Accident patient files and organized in submitting monthly invoices, establishing relationships with adjusters and lawyers.

Nike Co. Sales Associate March 2010 – September 2017

1 Bass Pro Mills Drive. Vaughan, Ontario L4K 5W4

Demonstrate strong interpersonal and communication skills to provide a pleasant customer experience while maintaining an organized, structured, and aesthetically pleasing work environment.

Using proper time management to prioritize and set goals in order to complete daily tasks which include cleaning and organizing, customer service, and assisting with floor set up.

Entrusted with cash management responsibilities in order to assist with the work efficiency and completion of duties.

Motivating the sales team by promoting the necessity of teamwork and reinforcing the importance of lasting customer service

Kiomed Administrative Assistant July 2016-September 2016 (Contract)

150 Ferrand Drive, North York, ON M3C 3E5

Maintain the organization of the office as well as all paperwork kept in files

Handle all invoices that are generated and given to clients.

Reconciles all payments and cheques delivered to the office.

Ordering of supplies and equipment needed for the office

Trained on different equipment provided in clinics as well as working in the sales field in approaching different advertising firms.

Drafting of letters that must be sent out to clientele on a timely basis.

Insight Tech Inc. Assistant to Office Manager Summer 2012, 2013, 2014

3434 Dundas Street West. Toronto, Ontario M6S 2S1

Providing administrative assistance like organizing, filing, and scheduling for management.

Work alongside President and CEO of company in maintaining their calendar and daily itinerary.

Outreached to clientele to maintain business loyalty.

Education

York University Toronto, Ontario, Canada

Bachelor of Arts Double Major (Specialized Honors) Degree. Graduated 2015

Major: French and Italian Studies

Université de Quebec à Chicoutimi

French immersion certificate. Earned: 2013

References: Available upon request

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