Carissa S. Rayford

**** **** *******

Nashville, TN 37221

931-***-****

ac8kv2@r.postjobfree.com

Objective:

I am a sincere, honest, and loyal individual with a great deal of ambition and drive. I love learning new things, and am always up to a challenge. I work excellent with others as well as alone. Over the years I have developed the skill of multi-tasking. I am looking for a position where I can excel and give my best efforts to an employer.

Education:

2004 - 2008 Cookeville High School Cookeville, TN

High School Diploma

Graduated cum laude GPA 3.7

2017-2918 TCAT-Memphis Memphis, TN

Practical Nursing (LPN) Graduate

GPA: 3.7

Other Achievments: I was selected for the Mid-state choral program in 2004. I also participated in Leadership Putnam in 2006, and was selected for Who’s Who Among American High School Students in 2005. I managed my high school’s volleyball team for four years and received two awards of appreciation.

Work Experience

Aug. 2008- Oct. 2008 Home Caregivers Cookeville, TN Home Health Assistant:

Chartered patients to and from appointments

Assisted with bathing, feeding and exercise if necessary Prepared meals for the patients

Charted patients medical backgrounds and other records according to each patients disability Oct. 2009- April 2010 Comcast Nashville, TN

Customer Account Executive (CAE):

Worked with customers’ bills and answered any questions they had with their bills, made adjustments a nd/or changes on accounts

Troubleshoot faulty cable equipment

Scheduled for technicians to come out if needed

Took inbound phone calls pertaining different cable issues Made some outbound calls depending on the situation Nov. 2010- March 2011 Magazines.com Franklin, TN

Customer Care Representative:

Worked with customer accounts

Created and sent out invoices to customers if necessary Contacted and communicated with customer via email on a daily basis Took phone calls pertaining shipping errors

Took phone calls regarding magazines orders for customers Helped customers to set up online accounts and navigate through website Made some outbound contact to customers if necessary April 2011- May 2013 Brookmont Terrace Bellevue, TN Resident Care Associate:

Manipulate activities with residents

Serve dinner to residents and assist with feeding

Assist residents with bathing, toileting, and showering Assist residents with walking

Clean up after residents make sure laundry is done Maintain kitchen machinery and cleanliness

Chart medical information on patients in case of emergency September 2013-November 2014 Affordable Dentures Nashville, TN Office Manager:

Scheduled dental surgical procedures

Input patient information

Input dental codes for billing

Processed cash (debit/credit) and care credit payments Prepared necessary insurance forms

Prepared end of day,month and year reports

Created medical patient charts

Nov 2014-March 2016. SP+ Nashville,TN

Parking Property Representative :

Seek parking property for clients

Manage parking accounts for clients

Troubleshoot faulty equipment

Dispute parking violations

Assist with online parking reservations

March 2016-Current Memphis Jewish Home and Rehab Memphis,TN Receptionist

Answer Phones

Patient admission/discharge

Typical data entry and paperwork

May 2016-July 2017

ServiceMaster CSR1

Assist with customer billing

Set up and change appointments

Input customer complaints with management

September 2018-Current Brookdale Senior Living Nashville,TN LPN

Complete PM medication administration

Organize and clean med carts

Oversee the work of the Care Associates

Receive and sort pharmacy orders

Fax and receive physician's orders

Input new patient orders into electronic MAR system Perform monthly patient assessments

Follow each resident's medical care plan according to company policies and procedures Comply with state regulations for all job duties

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