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Customer Service English Teacher

Location:
Quezon City, Metro Manila, Philippines
Posted:
February 23, 2019

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Resume:

DIANA G. ELIZAGA

Block ** Lot ** Phase * Sta. Barbara Villas 1, Silangan

San Mateo, Rizal 1850 Philippines

+63-918*******

ac8ku9@r.postjobfree.com

www.linkedin.com/in/diana-gajudo-elizaga

CAREER PROFILE

10 years teaching experience in the Philippines and the Middle East:

-English Foundation Program

-IELTS Preparation Program

-English for Specific Purposes (ESP)

-Curriculum Development

-Communications and Networking

International English Language Testing System (IELTS) - Academic Certification

Working knowledge and experience in Curriculum Development, active participation in college accreditation team and committee administration

Utilize the latest technology in teaching and facilitating learning - Edmodo, Moodle, WhatsApp, Zoom, Skype, Coursera

6 years relevant experience in elocution training and customer service (Call Center) – United Kingdom (UK) & Ireland

TEACHING EXPERIENCE

English Instructor/Assessor All Nations College, Philippines 06/2017 – present

Teach Structure of English, Speech and Oral Communication, Introduction to Linguistics, Language & Literature Assessment and Curriculum Development

Foster an interactive student-centered teaching and learning atmosphere in the class

Integrate the latest technology in language instruction

Use communicative approach in class discussion, activities and assignments

Lecture on how to properly conduct demonstration teaching

Evaluate lesson plans, teaching methods, technique and strategies as well as classroom management of graduating students’ final demonstration teaching

English Language Lecturer Ibra College of Technology, Oman 02/2013 – 08/2016

Taught English (Foundation Program), IELTS Preparation Program

Participated actively in peer observation, in-service training, curriculum development

Created a dynamic student-centered teaching atmosphere

Delivered interactive lectures through Smart Board and Unlock e-book

Facilitated e-learning - Q Skills for Success (Listening & Speaking)

Encouraged students to practice independent learning and self-access

Prepared coursework materials, lesson plans, worksheets, quizzes and assignments

Assisted slow-learners proactively through personal tutorials and remedial classes (Academic Support Program)

English Instructor All Nations College, Philippines 06/2012 – 01/2013

Taught English Communication Arts, Curriculum Development and Technical Writing

English Instructor Marikina Angels’ Learning Center, Philippines 04/2004 – 04/2005

Projected and analyzed students’ learning progress in Reading according to the Kumon Method standard of learning

Guided students in doing class work

English Teacher Our Lady of Perpetual Succor College, Philippines 06/2003 – 03/2004

Taught English Communication Arts

Served as class adviser

English Instructor Olongapo City Colleges, Philippines 06/2001 - 03/2003

Taught English Communication Arts, English for Academic Purposes & Technical Writing

Served as adviser to the college paper The Forefront

English Teacher Columban College, Philippines 06/2000 – 03/2001

Taught English Communication Arts, Grammar and Composition

Facilitated SRA (Science Research Association) reading classes

Served as class adviser

CERTIFICATION

International English Language Testing System (IELTS) Academic – Overall Band 7

Certificate of Registration and Professional License No. 644700, 2000

Certificate of Eligibility – Career Service Professional (Civil Service Commission), 1999

EDUCATION

MA - Teaching English as a Second Language, April 2017

Manuel L. Quezon University, Manila, Philippines

Master in Linguistics, 2005

Philippine Normal University, Manila, Philippines

Bachelor of Secondary Education - English, 1998

Philippine Normal University, Manila, Philippines

OTHER PROFESSIONAL EXPERIENCE

Chairperson (Staff Induction Committee) English Language Center (ELC)

Ibra College of Technology, Oman 09/2014 – 08/2016

Responsible for revising and updating of the ELC staff handbook

Coordinated with QA Committee in updating the ELC Organizational Chart

Facilitated orientation program for new teachers and conduct seminars on new policies to ELC staff

Organized the yearly staff pictorial for the ELC department’s website

Customer Service Representative (UK & Ireland) Kgb_Philippines

Makati City, Philippines 02/2006 – 06/2012

Responsible for searching and giving out accurate business and private numbers in England, Wales, Northern Ireland and Scotland

Assessed customers’ needs and provide appropriate services such as train times, movie times, emergency services, restaurant reservations, opening times and offer alternatives if applicable

Sold 118 Offers (discounted services and products online )

SEMINARS/ CONFERENCES/ WORKSHOPS

December 2018 Aligning the OBE Curriculum with the Educational Services

National Curriculum Standards Provider (ESP)

July

June

May

December

October

2018

2018

2018

2017

2017

Conference of Small Schools – B2B with 21st Century Approaches to Education

How Communicative Testing Helps Learning Webinar

Encouraging Healthy and Strong Beliefs about Language Learning Webinar

Pre-Professional Teachers Training &

Seminar

Edmodo Conference

Alliance of Basic Education Leaders & Teachers

Cambridge Assessment English

Cambridge Assessment English

All Nations College, Philippines

Edmodo International

April

2015

GFP Curriculum Review Workshop Series

Ibra College of Technology, Oman

January

2015

ELT Professional Network Workshop

British Council, Oman

January

2014

The Sixth Annual ELT Workshop

Shinas College of Technology, Oman

PROFESSIONAL AFFILIATIONS

LinkedIn Groups Active Member August 2016 - present

Applied Linguistics

English Language Skills

International English Language

Edmodo International Active Member March 2013 – present

Asia TEFL (Teachers of English as a Foreign Language) Member

Linguistic Society of the Philippines Member 2003-2004

LBEL (Linguistics, Bilingual Education

And Literature) Post Graduate Association Secretary 2003-2004

Rotaract (Rotary in Action) Clubs District 3800 International Service Director 2004-2005

Rotaract Club of Marikina North East President 2002-2003

OTHER CREDITS

Resource Speaker Pre-Professional Teachers Training &

Seminar Workshop 14/12/2017-15/12/2017

Master of Ceremony GFP Audit and ISSA Staff Awareness

Program 28/04/2016

Resource Speaker

English Proficiency for Teachers and

Staff Seminar Workshop

07/11/02 – 08/11/2002

Graduate

Distance Learning Program on

Personnel Administration

08/03/02 – 07/06/2002



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