MARY LYN RUPPEL

**** ****** ******* **. *** Vegas, NV. 89134

714-***-**** - ac8ktt@r.postjobfree.com

Contract Administration, Customer Service professional with strong customer service skills. Self motivated, with exceptional communication and computer capabilities.

Fort Apache Storage Depot: 9345 W. Flamingo Dr. Las Vegas, NV. 89147

October 21, 2015 to Present.

Site Manager is Responsible for the following:

Maintaining a professional manner for occupants, customers, vendors and storage depot employees.

Process Rental Agreements, ensuring all documentation is completed and signed.

Receive and process monthly rent

Conduct daily collection calls

Process all point of Sale transactions and ordering

Prepare all mail: Past Dues, Liens and Notice of Sale for Auction

Conduct Daily Close – Process all reports to ensure all transactions Balance for the close of business

United Health Group: 5701 Katella Ave, Cypress, CA. 90630

November 17, 2014 to October 15, 2015.

Customer Service Representative – Call Center

Responsible for answering incoming calls for customers while ensuring a high level of customer service and maximizing productivity.

Responsible for providing knowledge of products to insure customer needs are met.

Direct phone-based customer interaction to answer a variety of inquiries

Handles incoming and outbound calls facilitating a positive client experience

Facilitates pay or responsibility and referral process by obtaining accurate demographic, insurance and pay source information

Obtains prior authorization and secures Co-Pay as defined by policy

Routes referral and client information to the appropriate venue and notifies referral source of disposition when unable to accept referral

Multi-task between multiple computer systems at all times

Beckman Coulter Inc. 250 S. Kraemer Blvd. Brea, CA 92821

October 1984 to January 2014 (29+years)

Supervisor Client Service: Metering Dept

Supervise customer service. (15 employees)

Conduct Training classes for all New Employees.

Maintain monthly activity reports.

Help resolve Customer Account Issues.

Audit employees work daily for accuracy.

Other position held at Beckman Coulter:

Customer Service Specialists: Government Dept. (Maintain and Audit Contracts)

Procedures and Training Specialists: Procedure Dept. (Create & Maintain Procedures and conduct Training)

Billing Specialist: Metering Dept. (Process Monthly Cost-per Programs)

Credit Investigator: Corporate Credit Dept.

Computer Skills: Lotus Notes, Outlook, Oracle, Microsoft Word, Excel, Falcon and Sitelink

Additional Information: Core Competencies: 29+ years of exceptional customer service, Strong attentions to detail and information accuracy, Flexible and willing to take on new challenges, Establish resolutions to customer issues.

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