Anthony C. Edwards

**** ***** **** **.

Buford, GA 30519

404-***-**** mobile

Email: ac8kth@r.postjobfree.com

Career Objective

To pursue a career with an organization that offers stability, flexibility and ultimately a rewarding opportunity that will benefit my professional growth.

Networking, PC Support/Server Support/ Technical Support/ Helpdesk Support

Key Skills Experience

PC/Server Support 20 years

Citrix MetaFrame XP 8 years

Citrix Presentation Server 3.0, 4.0 8 years

Windows NT 5 years

Windows 2000 8 years

Windows XP 7 years

Windows Vista 3 years

Windows 2000 Server 9 years

Windows 2003 Server 8 years

Windows 2008 Server 2 years

Windows 2012 Server 1 year

Active Directory 14 years

Linux Red Hat 10 years

Fedora 8 years

UNIX SCO 4 years

UNIX Solaris 4 years

Novell 3 years

Exchange 2003 8 years

Exchange 2007 4 years

MS Outlook 13 years

Lotus Notes 4 years

Blackberry Enterprise Server 3.5, 3.6, 4.0, 4.1 4 years

Helpdesk 8 years

Microsoft Office Suite 20 years

Microsoft Office 2007 8 years

Corel Office Suite 6 years

PeopleSoft 6 years

Explorer 4.0, 5.0 6 years

Explorer 5.5 5 years

Explorer 6.0 4 years

Explorer 7.0 3 years

Explorer 8.0 2 years

Explorer 9.0 1 year

IIS 6.0 6 years

IIS 7.0 3 years

SharePoint Portal 2.5 & 3.0 4 years

SharePoint 2005 3 year

TCP/IP 10 years

DNS 10 years

DHCP 10 years

WINS 10 years

Networking 10 years

VMware GSX/ESX/ESXi 10 years

4.0, 5.0, 5.5, 6.0

Microsoft SMS 6 years

Microsoft WSUS 6 years

MOM 4 years

NETAPP SAN 15 years

EMC 10 years

Pillar Data 6 years

3 Par 8 years

Powershell 1.0, 2.0, 3.0, 4.0, 5.0 8 years

Hardware

Servers, HP Blade and standalone, Dell Blade and standalone, IBM, Cisco UCS, PC’s, Laptops, HP and Lexmark Laser Jet/Inkjet printers, Hubs, Modems, VPN’s, Toshiba PDA’s, Servers, Tape Backup Units, Hardware Deployment.

Operating Systems

Windows NT 3.51/NT 4.0, 2000, 2003, 2008, 2012, XP Windows WFW, 95/98, NetWare 3x, DOS, UNIX, Linux, Tandem, AS400

Software

MS-DOS, Microsoft Windows 3.x/95/NT, GroupWise, Microsoft Mail, cc:Mail, WordPerfect, WordPro (AmiPro), Excel, Quattro Pro, Lotus 1-2-3, PeopleSoft, Microsoft Access, Paradox dBase 3+, FoxPro, MS Office 95/97/2000, MS Outlook 98/2000, MS FrontPage 2000, Lotus Notes, COLORADO BACKUP, Norton Antivirus, McAfee Virus Scan, WAN, Adobe Acrobat/Reader, pcAnywhere, Software Deployment

Programming Skills

Basic, Pascal, COBOL, Micro Focus COBOL, SQL, OS/MVS/JCL, Clipper, FoxPro, Visual Basic, Delphi, Visio, FORTRAN, and Assembly Language

Experience

Verifone, Inc.

Alpharetta, Ga.

10/17 to Current

Infrastructure Technical Lead/Manager

Responsible for operational excellence of the Server and Storage infrastructure of Managed Service.

Setting and achieving service level targets.

Coordinating and contributing to PCI/DSS certification process.

Coordinating and helps prioritize enhancements to assure a sound overall architecture and uninterrupted operations.

Provides System Monitoring, Alerting, Capacity, Availability management. Alignment to strict Change Control processes.

Builds process for rapid problem detection and resolution, including critical issue policies.

Infrastructure Technical Lead/Manager responsible for routine architectural design, maintenance, support, and troubleshooting of the VMware ESX 3.5, 4.0, 4.1 ESXi 4.0, 4.1, 5.0, 5.1, 5.5, vSphere 4.1, and vSphere 5, 5.1, 5.5 vCenter, Lab Manager, vCloud Director, SRM (Site Recovery Manager 5.0 – 5.8), Network and Storage infrastructures (EMC, NetApp and 3 Par), Server infrastructure includes HP Blades, HP Servers, Dell Blades, Dell Servers, and Cisco UCS Servers.

Powershell 3.0, 4.0, 5.0 and PowerCLI Scripting

Manage 10 direct reports

Support 10,000 ESX Host and approximately 100,000 virtual guests.

Support 60 Petabytes of storage space.

Support Unix-Solaris, AIX, HPUX, Linux, Windows

Administration of Active Directory for Windows and LDAP for Linux

Creating Group Policies for the Windows security

Coordinate routine patching, upgrades, and participate in a 24x7x365 on-call rotation.

Knowledge and understanding of the interactions between all components of the infrastructure so that the ITL can identify performance tuning opportunities and isolate problems.

Responsible for infrastructure monitoring and production support.

Subject matter expert for the cloud computing environments and direct the efforts of other teams, including vendors, to resolve problems.

Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements.

Performs software installations and upgrades to operating systems and layered software packages.

Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels.

Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.

Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services.

Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.

Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

Have direct impact on creation of technical products/services and serves as a role model and a mentor.

Show extensive specialized technical expertise and apply expert knowledge and broad understanding of multiple disciplines. Integrates expert knowledge of technical principles and methods of multiple disciplines with knowledge of products/ services and internal operations. Advisor on Verifone technologies, systems and/or procedures.

Solves complex, critical problems related to significant and unique issues. Uses extensive research and interpretative thinking. Utilizes innovative methods in developing solutions and works on abstract problems requiring evaluation of intangible variables.

Lead contributor on critical projects and technology initiatives. Develops integrated solutions across the organization. Contributes to complex and innovative business solutions to achieve strategic objectives.

Provides technical expertise to peers across the company. Develops mutually beneficial strategic alliances with customers.

AT&T

Alpharetta, Ga.

6/11 to 10/17

Principal Infrastructure Technical Lead

Infrastructure Technical Lead responsible for routine architectural design, maintenance, support, and troubleshooting of the VMware ESX 3.5, 4.0, 4.1 ESXi 4.0, 4.1, 5.0, 5.1, 5.5, vSphere 4.1, and vSphere 5, 5.1, 5.5 vCenter, Lab Manager, vCloud Director, SRM (Site Recovery Manager 5.0 – 5.8), Network and Storage infrastructures (EMC, NetApp and 3 Par), Server infrastructure includes HP Blades, HP Servers, Dell Blades, Dell Servers, and Cisco UCS Servers.

Powershell 3.0, 4.0, 5.0 and PowerCLI Scripting

Manage 8 direct reports

Support 80,000 ESX Host and approximately 460,000 virtual guests.

Support 160 Petabytes of storage space.

Support Unix-Solaris, AIX, HPUX, Linux, Windows

Administration of Active Directory for Windows and LDAP for Linux

Creating Group Policies for the Windows security

Coordinate routine patching, upgrades, and participate in a 24x7x365 on-call rotation.

Knowledge and understanding of the interactions between all components of the infrastructure so that the ITL can identify performance tuning opportunities and isolate problems.

Responsible for infrastructure monitoring and production support.

Subject matter expert for the cloud computing environments and direct the efforts of other teams, including vendors, to resolve problems.

Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements.

Performs software installations and upgrades to operating systems and layered software packages.

Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels.

Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.

Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services.

Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.

Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

Have direct impact on creation of technical products/services and serves as a role model and a mentor.

Show extensive specialized technical expertise and apply expert knowledge and broad understanding of multiple disciplines. Integrates expert knowledge of technical principles and methods of multiple disciplines with knowledge of products/ services and internal operations. Advisor on AT&T technologies, systems and/or procedures.

Solves complex, critical problems related to significant and unique issues. Uses extensive research and interpretative thinking. Utilizes innovative methods in developing solutions and works on abstract problems requiring evaluation of intangible variables.

Lead contributor on critical projects and technology initiatives. Develops integrated solutions across the organization. Contributes to complex and innovative business solutions to achieve strategic objectives.

Provides technical expertise to peers across the company. Develops mutually beneficial strategic alliances with customers.

iBBS

Kennesaw, Ga.

5/09 to 5/11

Sr. Systems Engineer Team Lead/Manager

Manage a team of 3 individuals locally in Kennesaw and 8 individuals remotely in Vancouver Canada.

Monitor and maintain server farm (300 servers in Data Center).

Manage 300 Virtual servers using VMware Server Console.

Numera is used for escalated tickets 24/7 on call support.

Support Linux (Red hat/CentOS).

Support Windows (2000, 2003).

Support SAN (Fiber Channel/iSCSI/NFS) NetApp and Pillar.

Tier 3 and Tier 4 customer support we are the last line of escalation.

Support Core ISP Services (DNS, DHCP, Email, LDAP).

Administration of Active Directory for Windows and LDAP for Linux

Creating Group Policies for the Windows security

Build and support virtual servers using VMware ESX 3.5 Windows and Linux Platform.

PowerShell 2.0 and PowerCLI Scripting

Perform tape backups of Servers/SAN. Includes management of tape rotations.

Support all server hardware (Dell, Sun environment).

Use HTTP and HTTPS to publish and retrieve web pages.

Support internal and external DNS servers.

Attend all core management meetings.

Weekly team meetings are schedule for my team.

All other duties as assigned.

IBM

Atlanta, Ga. (Contract)

2/09 to 5/09

Sr. Systems Engineer

Build and Support VMware ESX 3.5 Windows and Linux Platform.

PowerShell 2.0 and PowerCLI Scripting.

Build and Support Virtual Desktops.

Use Virtual Center for virtual support.

Use VDM (Virtual Desktop Manager) for virtual desktop support.

Build, administer and support Red Hat Linux / Fedora servers.

Administration of Active Directory and GPO’s.

Administration of Microsoft server platforms - NT 4.0, 2000, and 2003 servers

Configured and manage SAN IBM Fast t600 w/EXP700 expansion bays.

Configured and manage SAN IBM NAS 3700 clustered with NetApp Data ONTAP interface. VMware Esx is connected to the SAN volumes via NFS.

Support Message Labs which is IBM mail security.

Support VDI (Virtual Desktop Infrastructure/Local) that is currently in place.

Support VIA (Virtual Infrastructure Allianz/India/Canada) this is a current customer that has a virtual infrastructure in place.

Remedy is used for escalated tickets 24/7 on call support.

Support Lotus Notes version 8.0 basic and version 8.0 full.

Cox Communications

Alpharetta, Ga. (Contract)

11/07 to 12/08

Sr. Systems Engineer

Monitor and maintain server farm (6000 servers Data Center NOC).

Ticketing system used for trouble tickets is Remedy.

Administration of e-mail accounts/servers (Exchange 2003) one backend server, one frontend server and one for the perimeter DMZ.

Administration of Blackberry Enterprise server version 4.1.

Support Microsoft Exchange in a Microsoft cluster, also supports SQL 2005 in a Microsoft cluster.

PowerShell 1.0 and PowerCLI Scripting.

Administration of Bright mail – Email Security by Symantec.

Manage hard drive space – Servers/SAN (Storage Area Networks).

Managed NETAPP & EMC SAN Storage System

Perform tape backups of Servers/SAN. Includes management of tape rotations.

Backup Software used for all backups is VERITAS Net Backup for the SAN Storage Systems.

Build, administer and support Red Hat Linux / Fedora servers.

Administration of Active Directory and GPO’s.

Administration of Microsoft server platforms - NT 4.0, 2000, and 2003 servers.

Build, manage and maintain web servers using Microsoft IIS.

Build, manage and maintain File and Print servers. All file and print servers were 3 to 4 node clusters.

Supported Microsoft SharePoint Portal 2.5.

Migrated from Microsoft SharePoint Portal 2.5 to 3.0.

Use HTTP and HTTPS to publish and retrieve web pages.

Support internal and external DNS servers.

Support Citrix Metaframe XP then upgraded Metaframe XP to Presentation 4.0.

Manage Symantec anti-virus updates – servers and workstations.

Maintain corporate Print Servers.

Recommend system and hardware/software upgrades.

Managed and set up DHCP servers.

Implemented DNS and WINS.

Managed 400 Virtual servers using VMware Server Console.

Created several virtual servers using VMware Converter – This software is used to convert from P to V (Physical to Virtual).

Used VMware GSX and ESX with the SAN Connection to manage the virtual environment.

Built a virtual network with 30 ESX Host in a virtual cluster (Servers -- Dell R900’s).

Provide monthly status reports of work related activities.

Interact with users on a first through third level supports.

Contribute technical resources on assigned IT projects.

Use Microsoft SMS to deploy software – Servers & Workstations.

Use Microsoft MOM to monitor server activity.

Use Microsoft WSUS to deploy system updates.

Manage servers in a clustered environment.

Work with Blade servers – load balancing, etc.

Setup NIC Teaming in all environments.

Build and Support SQL 2000 & 20005 in a clustered environment.

Troubleshoot Dell server, workstations and laptops.

Work with within basic LAN/WAN concepts.

Support various operating systems (Windows, Red Hat Linux, and Solaris Unix).

Hardened operating systems – (service & security patches).

Support of NT security, rights, and groups.

Managed multiple tasks and objectives with limited supervision.

Support LAN/WAN networks and capable analyzing pc to network connectivity issues (i.e. client/server architecture).

All other duties as assigned.

Projects

Project Lead on the file and print server build/installation. Data move from old equipment to new equipment.

Project Lead on the EMC migration data move from old equipment to new equipment.

Project Lead for PPV Alliant

Project Lead for eVault/eDiscovery

North Highland

Atlanta, Ga. (Contract)

05/07 to 10/07

Sr. Systems Engineer

Monitor and maintain server farm (30-100 servers).

Managed 5 helpdesk personnel.

Helpdesk software used was Track-It by Numera Software.

Administration of e-mail accounts/servers (Exchange 5.5, 2000, 2003) one backend server, one frontend server and one for the perimeter DMZ. Administration of Blackberry Enterprise server version 4.0.

Support Microsoft Exchange in a Microsoft cluster, also supports SQL 2005 in a Microsoft cluster.

PowerShell 1.0 and PowerCLI Scripting.

Administration of Bright mail – Email Security by Symantec.

Manage hard drive space – Servers/SAN (Storage Area Networks).

Managed a NETAPP SAN Storage System via ISCI connection.

Perform tape backups of Servers/SAN. Includes management of tape rotations.

Backup Software used for all backups was backup Exec. 11d

Administration of Active Directory and GPO’s.

Build, administer and support Red Hat Linux / Fedora servers.

Administration of Microsoft server platforms - NT 4.0, 2000, and 2003 servers.

Build, manage and maintain web servers using Microsoft IIS.

Supported Microsoft SharePoint 2005.

Use HTTP and HTTPS to publish and retrieve web pages.

Support internal and external DNS servers.

Manage Symantec anti-virus updates – servers and workstations.

Maintain corporate Print Servers.

Recommend system and hardware/software upgrades.

Managed and set up DHCP servers.

Implemented DNS and WINS.

Managed 30 Virtual servers using VMware Server Console.

Created several virtual servers using VMware Converter – This software is used to convert from P to V (Physical to Virtual).

Used VMware GSX and ESX with the SAN Connection to manage the virtual environment.

Built a virtual network with an ESX Host and four Virtual Machines in a virtual cluster.

Provide monthly status reports of work related activities.

Interact with users on a first through third level supports.

Contribute technical resources on assigned IT projects.

Use Microsoft SMS to deploy software – Servers & Workstations.

Use Microsoft MOM to monitor server activity.

Use Microsoft WSUS to deploy system updates.

Manage servers in a clustered environment.

Work with Blade servers – load balancing, etc.

Setup NIC Teaming in all environments.

Build and Support SQL 2000 & 20005 in a clustered environment.

Troubleshoot Dell server, workstations and laptops.

Work with within basic LAN/WAN concepts.

Support various operating systems (Windows, Linux, and Unix).

Hardened operating systems – (service & security patches).

Support of NT security, rights, and groups.

Managed multiple tasks and objectives with limited supervision.

Support LAN/WAN networks and capable analyzing pc to network connectivity issues (i.e. client/server architecture).

All other duties as assigned.

Telecommunications

Responsible for installing telephones in offices, moving phone lines from one location to another, tracing and punching down phone lines.

Used a Neax PBX 2400 IMS, Dterm Series phones, CSU/DSU. Performed loop back testing from the CSU/DSU when a T-1 line was down. This was to ensure that the actual PBX did not have a problem.

Communicated with phone service provider Bellsouth, regarding orders for new employees, employees that are leaving and moving.

Provided technical support on usage of the telecommunications system.

Installed new 66 blocks for new and existing buildings.

Projects

Project Lead on the NETAPP SAN Storage installation.

oSAN connectivity was via an ISCI connection.

Project Lead on the Virtual Network in a clustered environment.

TriMont Real Estate Advisors

Atlanta, Ga. (Contract)

02/07 to 05/07

Sr. SMS Administrator

Participate in the design process of a Web Application utilizing components of an existing Microsoft SMS 2003 Web Reporting site.

Provide SMS Console functionality to the Web Application by through the use of vbscript functions.

Web application will present information (or functionality) to the user based on predefined parameters

Clearly document the security structure of the application

Use Microsoft SMS 2003 to deploy software – Servers & Workstations.

Scientific Games International

Alpharetta, Ga.

01/06 to 01/07

Sr. Systems Engineer

Monitor and maintain server farms (100-450 servers).

Started and Managed the help desk and hired 6 people

Administration of e-mail accounts/servers (Exchange 5.5, 2000, 2003, and Domino Lotus Notes 5.x).

PowerShell 1.0 and PowerCLI Scripting

Administration of Blackberry Enterprise server version 3.6.

Manage hard drive space – Servers/SAN EMC (Storage Area Networks).

Perform tape backups of Servers/SAN. Includes management of tape rotations.

Administration of Active Directory.

Administration of Microsoft server platforms - NT 4.0, 2000, and 2003 servers.

Supports current Citrix environment 3.0 and 4.0 Farm.

Build, manage and maintain web servers using Microsoft IIS.

Build, administer and support Red Hat Linux / Fedora servers.

Use HTTP and HTTPS to publish and retrieve web pages.

Support internal and external DNS servers.

Manage McAfee anti-virus updates – servers and workstations.

Maintain corporate Print Servers.

Recommend system and hardware/software upgrades.

Provide monthly status reports of work related activities.

Interact with users on a first through third level supports.

Contribute technical resources on assigned IT projects.

Use Microsoft’s SMS – Servers & Workstations.

Manage servers in a clustered environment.

Work with Blade servers – load balancing, etc.

Setup NIC Teaming in all environments.

Build and Support SQL 2000 & 20005 in a clustered environment.

Managed 150 Virtual servers using VMware Server Console.

Created several virtual servers using VMware Converter – This software is used to convert from P to V (Physical to Virtual).

Used VMware GSX and ESX with the SAN Connection to manage the virtual environment.

Troubleshoot Compaq server, workstations and laptops.

Work with within basic LAN/WAN concepts.

Support various operating systems (Windows, Red Hat, Fedora and Suse Linux, and Solaris Unix).

Hardened operating systems – (service & security patches).

Support of NT security, rights, and groups.

Managed multiple tasks and objectives with limited supervision.

Support LAN/WAN networks and capable analyzing pc to network connectivity issues (i.e. client/server architecture).

All other duties as assigned.

Projects

Maryland, Mexico, Arizona, and South Carolina Design the layout for the PDC (Primary Data Center) and the BDC (Backup Data Center). Receive all equipment (Servers HP, routers, switches Cisco) build out from the OS level using Windows 2003 Server, Red Hat Linux, and Fedora. Create the domain for the state in which we are launching the lottery. Ship all equipment to the customer and decide on a date for install and configuring the equipment. The system consist of several domain controllers, web servers, ADM servers, TXE servers, RDB servers, Network monitoring server using Solar Winds or What’s up and in some instances SQL 2000 or 2005 in a clustered environment. During the week of the lottery launch training on using the equipment is essential for the customer. Following the completion of internal training the lottery will successfully launch. Following the launch documentation has to be completed and presented to the director of LPS (Lottery Production Systems).

ETI Software Solutions, Inc.

Norcross, Ga.

09/03 to 10/05

Systems Engineer

Build customer systems and install all applications required for the customer to use the system adequately in the cable television and commercial environment. (SCO Unix / Red Hat Linux)

Build Customer systems and install all applications required for the customer to use the system adequately in the cable television and commercial environment.

(Windows Server 2003) This product was the VOD (Video on Demand) product. The system was used for Capture, edit, and deliver video online, on air, on disc, or on device using the software Adobe Premier Pro.

Started and Managed the help desk eventually hired 3 people.

Travel to customer sites, install systems, configure systems to customer network and train the customers on how to use the product.

Take support calls from existing customers. Issues related to Triad, Cable Bridge and Video Direct which are all ETI products.

Configuring workstations for network access, installing shared and database applications on desktops, workstation troubleshooting, and training.

Supports the Citrix servers that are in place (3.0 farm).

Assists end-users in desktop related issues.

Performs workstation configurations, desktop troubleshooting and problem resolution.

Performs hardware or software upgrades; installs applications on the server and monitor daily; and performs regular backup of all services and sends tapes to offsite storage.

Managed 10 Virtual servers using VMware Server Console.

Created several virtual servers using VMware Converter – This software is used to convert from P to V (Physical to Virtual).

Used XML to enhance the company’s website.

Creates shared directories and maintains the access of such directories; ensures end-users access to accounts on the network.

Prepares biweekly reports, documents project status, server issues, and other information deemed necessary.

Telecommunications

Responsible for installing telephones in offices, moving phone lines from one location to another, tracing and punching down phone lines.

Used a Neax PBX 2400 IMS, Dterm Series phones, CSU/DSU. Performed loop back testing from the CSU/DSU when a T-1 line was down. This was to ensure that the actual PBX did not have a problem.

Communicated with phone service provider Bellsouth, regarding orders for new employees, employees that are leaving and moving.

Provided technical support on usage of the telecommunications system.

Installed new 66 blocks for new and existing buildings.

Provided OSS (Operation Support Services)

Used Telecom Provisioning to Increase operational efficiency,

accelerate service and reduce cost.

Morehouse School of Medicine

Atlanta, Ga.

07/01 to 09/03

Sr. Network Administrator

Configuring workstations for network access, installing shared and database applications on desktops, workstation troubleshooting, and training.

Managed a help desk of 1 and move it to 8.

Used Track-It by Numera Software. (Help Desk Software)

Assists end-users in desktop related issues.

Performs workstation configurations, desktop troubleshooting and problem resolution.

Managed Citrix environment (Metaframe XP).

Supported and Administered the email system on a Novell Netware platform, the mail system used was Groupwise 5.5.

Used XML to enhance web sites.

Performs service calls as received from the Help Desk Coordinator.

Performs hardware or software upgrades; installs applications on the server and monitor daily; and performs regular backup of all services and sends tapes to offsite storage.

Build, administer and support Red Hat Linux / Fedora servers.

Creates shared directories and maintains the access of such directories; ensures end-users access to accounts on the network.

Prepares weekly reports, documents project status, server issues, and other information deemed necessary.

Managed 400 Virtual servers using VMware Server Console.

Created several virtual servers using VMware Converter – This software is used to convert from P to V (Physical to Virtual).

Telecommunications

Responsible for installing telephones in offices, moving phone lines from one location to another, tracing and punching down phone lines.

Used a Neax PBX 2400 IMS, Dterm Series phones, CSU/DSU. Performed loop back testing from the CSU/DSU when a T-1 line was down. This was to ensure that the actual PBX did not have a problem.

Communicated with phone service provider Bellsouth, regarding orders for new employees, employees that are leaving and moving.

Provided technical support on usage of the telecommunications system.

Installed new 66 blocks for new and existing buildings.

Pull CAT 5 cable for phone and networking units

Used Telecom Provisioning to Increase operational efficiency,

accelerate service and reduce cost.

Fisher & Phillips LLP

Atlanta, Ga.

12/00 to 4/01

Network Administrator & PC/Applications Support

Supported 250 employees in the central office. There were 6 outer offices with a total of 300 employees.

Server room consisted of 6 servers. 2 mail servers, 1 proxy server, 2 Dell 2450 series servers, and 1 file server.

Created Windows NT ghost images to ghost down to the Windows 95 clone computers that were on the floor. In support of the outer offices we used VCN (Virtual Control Network). This is the software that was used to fix the computer problems in the outer offices.

Microsoft Outlook Administrator. Setup user accounts, and provided end user support.

Responsible for providing support to users at all levels of the organization and resolve issues referred by the Help Desk for staff and attorneys in applications software, network, and personal computers in a Windows NT and 2000 environment.

Coordinated all phases of the product life cycle, including product evaluation and comparison, installation, customization, education in usage, problem resolution, and assistance with complex requirements, product upgrades and conversions.

Responsible for organizing and scheduling product upgrades and system patches when necessary.

Responsible for administering system hardware and operating system.

Telecommunications

Responsible for installing telephones in offices, moving phone lines from one location to another, tracing and punching down phone lines.

Used a Siemens PBX 9751, Rolm phones, CSU/DSU. Performed loop back testing from the CSU/DSU when a T-1 line was down. This was to ensure that the actual PBX did not have a problem.

Communicated with phone service provider Siemens, regarding orders for new employees, employees that are leaving and moving.

Contact this candidate