DAVID R. COE, PMP

ac8ks9@r.postjobfree.com 770-***-****

www.linkedin.com/in/davidrcoe/

EXECUTIVE PROFILE

Product Development and QA Leader with 20+ years of experience at successfully coordinating globally and geographically diverse teams of technical professionals to develop cutting edge software products for stakeholders in a wide range of industries. Skilled at rapidly turning around underperforming projects, products, and teams.

Adept at leading teams to build products from conception to launch while utilizing strong communication skills to ensure that the process is predictable and visible to all stakeholders including C-suite executives.

Effectively develop and implement product prioritization and development processes by utilizing strong business, technology, and operations skills. Ensure that processes and teams are nimble, fluid, and able to pivot rapidly in response to market demands. Create dynamic roadmaps suited for guiding agile teams.

Recruit, hire, coach, and lead global teams of culturally diverse high performers by utilizing a servant leadership philosophy, developing comprehensive succession plans.

EXPERIENCE

DIRECTOR, SERVICES DELIVERY 2018

Innovative Architects, Atlanta, GA

Hired to lead consulting delivery for the cloud and collaborative services area. Successfully delivered projects in a manner that led to follow-on SharePoint, CRM, and Azure engagements.

DIRECTOR OF PRODUCT MANAGEMENT & QUALITY ASSURANCE 2017

Wondersign, Atlanta, GA

Hired to a startup company to build organizational capabilities in Agile/Scrum project management, product management, and QA to prepare for launch of next gen PHP, AngularJS, and Ionic-based platform providing an in-store, paperless catalog system to 1000+ furniture stores in the US.

Created a product development roadmap prioritizing major features/epics across releases and market segments using Aha!, Roadmunk, and Jira/Confluence.

Identified acceptance criteria for Alpha/MVP and then Beta using TestRail test case management tool, populated with 500+ test cases for repeatable test execution.

Sourced and managed a creative/UX team to apply new look/feel for front-end kiosk and back-end administrative platform.

Established near-shore QA team using Jira and TestRail as part of a redesigned agile/scrum-based SDLC, with a migration path to test-driven development and automated regression testing.

DIRECTOR, PRODUCT ENGINEERING 2011 – 2017

Internap, Atlanta, GA

Hired to instill discipline and responsiveness in the siloed/isolated product development and product management process. Prioritized projects, managed product roadmaps, and created a formal process for communication with executive leadership. Led a Development and QA team comprised of 4 direct reports in Atlanta and 10 in Costa Rica and ~25 indirect reports.

Leadership

Developed strong relationships throughout the company, broke down silos, and increased cross-functional communication with the Product Engineering team. This led to improved project prioritization, increased efficiencies, and C-suite understanding of the product development process.

Maximized effectiveness of annual CapEx labor budget of $10M - $20M via new product development methodology that enabled the company to respond rapidly to a changing marketplace. Methodology also reduced operational overhead and maintained a nimble and flexible startup working culture.

Software

Launched and operationalized multiple new products and product enhancements for cloud, hosting, co-location, and network services lines of business.

Redeveloped flagship network route optimization solution MIRO & MIRO Controller that was sold as an external appliance in addition to adding scalability to meet increased network demand. Required ~30 thousand hours of Python, C, and PHP development over 2.5 years.

Introduced a cloud services infrastructure product set that rapidly grew to comprise 30% of company revenue via higher margin, community-supported, internationally-deployed, OpenStack-based platform with integrated back office systems and customer portal enabling virtual machines, bare metal servers, block storage, object storage, and load balancer options.

Replaced legacy Squid and Apache-based CDN product with customized NGINX & .NET platform that generated $40M+ in annual revenue at a reduced operating cost.

Created a managed DNS offering to provide for geo-location based failover, load balancing, and scaling services.

Developed HTML5-based web apps for sales teams to demonstrate complicated network-related products to potential customers.

Infrastructure/Operations

Ran multiple cost reduction programs to optimize space, power, and cooling for the data center and network services division.

Mined implementation and support processes for new revenue opportunities, additional metrics, and systemization of tribal knowledge; recovered leaking revenue worth >$500,000 annually and migrated tiered customer support teams to new ticketing system.

Steered multi-year, multi-stage effort to replace legacy processes and systems with enterprise-wide, quote-to-cash, single-pane-of-glass, data center management platform, effectively changing the way that Internap quotes, provisions, manages, and bills for each one of its products and services.

QA

Established near-shore QA model, saving ~$750,000+ annually in QA labor, while increasing manual and automated test coverage, incorporating QA into Agile development sprints using Atlassian suite (Jira, Confluence, Fisheye, and Crucible). This also increased discipline in the acceptance testing and post-deployment validation process.

MANAGING PARTNER, CO-FOUNDER, PROJECT DIRECTOR

Highbone Innovations, Atlanta, GA 2010 – 2011

Co-founded Highbone and provided executive leadership, account management, and project oversight for a startup software engineering professional services firm with interdisciplinary teams in the United States, Costa Rica, and Finland.

Analyzed ability of high profile social commerce software-as-a-service provider to launch new features consistently to already live clients.

Prototyped concept with start-up company to allow museum patrons to access interactive content, social media, and educational games via mobile devices.

Created custom graphical monitoring application for $100M core business of major medical claims processor beginning with analysis of operational and technical factors, continuing with user experience design, development, deployment, training, and implementation.

Assessed high-level electronic commerce needs for up-and-coming medical device manufacturer, via product road-mapping, high level architectural planning, and solution recommendation.

VICE PRESIDENT, PROJECT DELIVERY 2008 – 2010

Roundbox Global, Atlanta, GA

Hired as the first professional Project Management Leader in a technology-centric organization. Overarching goal was to implement business policies and procedures that increased revenue while delivering projects. Oversaw a team of 10 project managers while simultaneously delivering individual projects. Led the project delivery organization that delivered a $15M annual product portfolio and was comprised of a team of 130 professionals in the US, India, and Costa Rica.

Transformed the culture from solely technology-focused to become business driven. Implemented processes and policies that increased fiscal discipline/accountability and drove repeat business and profitable engagements. Developed a resource cost model that enabled the company to identify profitable projects.

Evolved Agile processes and external deliverables, improved project governance, and optimized resource utilization, while maintaining 25%-75% project management billability for myself.

Led team of six to ten project managers to maintain project oversight for clients such as InterContinental Hotels Group, National Geographic, Good Egg Studios, American Public University System, Houghton Mifflin Harcourt, UPS, and Johnson & Johnson.

Delivered Flex/J2EE-driven rich internet application for hotels to determine their current “green” levels and save up to $200 million annually.

Created Java/J2EE-driven application to communicate brand standards for multiple hotel chains across thousands of properties, via interactive interface tied to Alfresco content management system.

Developed interactive public website using SharePoint and custom components for leading medical device manufacturer using wireframes and creative comps provided by agency partner.

Created Flex-based interface integrating with a proprietary media server, enabling a Fortune 50 supply chain company to provide external access to branded media assets.

Re-architected and re-platformed series of tightly-coupled and inconsistently implemented public-facing web applications while establishing a custom C#/.NET-based identity management solution as part of a financial services firm’s high-profile rebranding and modernization effort.

Triaged Flex/Air product for insurance industry client after original agency firm aborted the project.

Maintained via scrum-based team of seven developers and six QA engineers a pre-existing, java-based online formative assessment system for a leading educational publisher, supporting 460,000 active users across 400+ school districts.

DIRECTOR, TECHNOLOGY IMPLEMENTATION 2004 – 2008

Thoughtmill/American Systems, Atlanta, GA

Recruited to a lead a portfolio of custom software development projects in 2004. Promoted to Director of Technology Implementation in 2007. Led a team of 75-100 employees and contractors to deliver product roadmaps, merger & acquisition technology assessments, and full lifecycle new product development for clients.

Delivered $14M portfolio of software engineering projects annually for the Atlanta office and increased direct project profitability from 41.3% to 59.2% while maintaining >95% utilization of billable resources.

Re-built in-house PMO, BA/UXD, Creative, Engineering, and QA capabilities while adopting Agile principles.

Experience prior to 2004 as a Project Manager, Program Manager, Manager of Product Development, and as a Management Consultant for Global Concepts, Honor Technologies, SunTrust, HotelTools, Inc., and Georgia State University is available upon request and on LinkedIn.

EDUCATION & CERTIFICATIONS

UNIVERSITY OF CHICAGO GRADUATE SCHOOL, Chicago, IL

M.A. 1994

EMORY UNIVERSITY, Atlanta, GA

B.A. graduated Phi Beta Kappa 1992

Project Management Professional Certification (PMP) 1999 – Present

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