Accomplished, credentialed, versatile, and savvy Systems Engineer and Solutions Management leader with a commendable track record directing global IT operations, systems engineering, project management and systems implementation. Direct high-value projects utilizing cross-functional teams of technical experts to analyze systems, processes, implement technology solutions and improvements that positively impact business outcomes.

Develop and maintain overall IT operations infrastructure utilizing a characteristic blend of critical incident command, problem management, capacity/availability management, and effective change management delivery. Recognized for leadership in IT/project planning, scheduling, crisis/risk management and definition of overall IT infrastructure, integration and effective troubleshooting for information systems business continuity.

Proven record of developing solutions that improve efficiency of IT and business operations—seek a leadership position where project leadership, MCSE and MCP certifications, and years of knowledge and leadership in directing IT business operations are valued. Fluent in English, basic Japanese, basic Portuguese and basic Spanish.

Education / Certifications

Computer Science/Small Business Administration Coursework – Danville Community College, Danville, VA

Microsoft Certified Systems Engineer (MCP)

MCP Specialist Windows NT 4.0 Server

MCP Specialist Windows NT 4.0 Server Enterprise

MCP Specialist Windows NT 4.0 Workstation

MCP Specialist TCP/IP with Windows NT 4.0

MCP Specialist Exchange 5.5

Certified NetWare 3.x Installer

Certified NetWare 3.x Administrator

Technology Skills

Software: NovaRad/CareStream PACS, Avizia One Telehealth, Sophos Email Encryption, MS Office Suite, MS Windows 200x AS, Windows NT 4.0 to 2012, MS RDS, MS Exchange, TCP/IP/UDP, WINS, DNS, DHCP, IIS, IE, MS Virtual Server, SMS, Cisco Aironet/8xx/1xxx WAPs, Cisco ACS, Compaq Insight Manager, SAN/NAS, Citrix MetaFrame, Veritas, Trend Micro, Kaspersky Server, VMware, Apache/MySQL/XAMPP

VBScript/WSH, ADSIEdit/GPO, MS SQL Server, MS Content Mgmt. Server, MS Automated Deployment

WSUS, RRAS/VPN, ISDN/Frame Relay/ATM/ADSL/MPLS, HIPPA Security, Horous Scope/Telemedicine

Success EHS EMR/HER, Microsoft SCCM

Hardware: Polycom, Compaq/C-Class Blade, Nimble SAN Storage, HP Procurve Switches, HP Proliant Storage Array, Dell Equallogic SAN, Dell PowerVault/PowerEdge Servers, Cisco Routers/Switches, Sophos Email Appliance, Cisco VPN Concentrators, SonicWall NSA/Cisco ASA, Ground Penetrating Radar/Software/Sensors

Professional Experience

June 2018 - Present: HealthSpaces/OrthoCarolina, NC

Systems/Network Engineer

Provide managed systems and network and systems infrastructure support for OrthoCarolina and their affiliates. Delivering proactive and reactive maintenance and troubleshooting for 25 sites and 2 datacenters. Design and implement new technologies and infrastructure according to company priorities.

Hands-On support for Cisco network routers, switches and firewalls. Includes troubleshooting and expanding network for growing radiology demands.

Installation and support of OrthoCarolina systems including but not limited to the following:

oiSite and OrthoFlow radiology suites

oRedcap and J0A servers

oWindows Server 2008/2012/2016 domain services, administration and integration

oCisco UCCX IP phone system

oMicrosoft Exchange, Skype for Business and SQL server

oInfrastructure build-outs for new site expansions

oAdhere to Agile Methodologies

Daily responsibilities included:

oDesign, implement and administer Active Directory environment (AD Trusts, Group Policies, DHCP, DNS).

oDesign, implement and administer Microsoft Exchange 2010/2016 in clustered environment including data integrity and backups.

oLead Office 365 migration readiness initiative.

oDeploy, monitor and maintain Citrix VDI delivery.

oMaintained Netscaler environment.

oWindows server 2008 R2/2012 R2/2016 design, deployment and maintenance.

oDesign, deploy and maintain Windows RDS clustered environment with published application delivery.

oDesign, deploy and maintain VMware ESXi 5.5/6.7 clusters.

oManage Avamar backup system.

oManage and maintain NAS/SAN data network using Netapp, Xxtreme I/O and Nimble storage iSCSI and FC.

oConfigure and troubleshoot Cisco ASA firewall security (including VPN, ACL, NAT).

oConfigure and troubleshoot LAN/WAN/WWLAN in a Cisco environment (Routers, Integrated Services Routers and Switches).

oConfigure, rack and manage compute services with Dell, HP and EMC hardware.

2009 to 2018: Little River Medical Center, Inc., SC

IT Director/HIPAA Security Officer 2012 to 2018

Promoted to deliver strong IT leadership, in an acting CIO or IT Director role for the past 10 years. Led team in explosive IT expansion from three to seven sites and 100 to 300 personnel for this high volume medical center. Managed a team of 15 top-tier IT support engineers and designed a robust and scalable IT infrastructure that supported business growth.

Implemented a virtual IT environment that allowed for continued business/IT support growth and implementation of new/emerging technology programs and tools—managed an annual IT investment of $200,000.

Designed and implemented Windows Server and Network infrastructure including On-Premise Exchange DAG environment.

Ensured HIPAA Security, HITEC and PCI compliance was implemented and maintained.

Managed IT projects that ensured cost containment, set budgets and project timelines were maintained.

Directed Telehealth strategies, network design/maintenance and new rollout of IT for the DR/CR radiology division.

Integrated ERP using Blackbaud and EMR SuccessEHS as well as PAC/RIS systems and ensured EMR/EHR systems were updated and configured to facilitate Meaningful Use measures.

Advised senior C-suite executives on IT strategies, short- and long-term IT budgeting and IT implementation as the key member of the Management and Leadership teams.

Facilitated employee access to all medical application systems by installing VMware and RDS farm clusters.

Continuously monitor and mitigate IT/perimeter security including physical facilities and cybersecurity.

Managed VoIP systems, unified communications and call center software/systems as well as all telecom.

Acknowledged as the premiere rural health center noted for technology and innovation.

Project managed the IT installation for the new facility that opened in 2015, planned/budgeted for IT infrastructure including communications and telecom.

Partnered with SC Department of Mental Health and Medical University of SC in building a Telehealth network that is universally accessible.

IT/Facilities Manager/HIPAA Security Officer 2009 to 2012

Managed facilities and IT infrastructure including budgeting, managing projects and a top-performing team of two systems administrators, one data analyst/DB specialist, two technicians and one junior facility manager. Served as project manager for IT equipment/communications installation.

Planned and budgeted for all IT infrastructure, equipment, communications, portions of the new facility construction and remodeling of another facility.

Early Career

Director, Technical Services Conxit Technology Group, Myrtle Beach, SC

Directly managed the entire client IT infrastructure and implementation strategies including planning and implementation of IT projects. Managed and mentored the IT workforce.

Senior Systems Administrator Ultimus, Inc., Cary, NC

Managed global IT strategies and budgets for business process management deliverables for the Americas, EMEA, Pakistan and Asian Pacific.

IT Director / Systems Engineer Promark Utility Locators, Inc., Chatham, VA

Directed the vision of large and complex companywide IT implementation projects. Directed an application developer and two support technicians. Completed field training for 300+ mobile users and delivered a number of new/emerging technologies including wireless data, VPN and LAN/WAN solutions.

Manager – Enterprise Technical Services / Manager Technical Services DIMON, Inc., Danville, VA

“Marc’s expertise in the field of Information Technology is unparalleled. Marc did an outstanding job managing our IT department and facilities. He was an integral part of the leadership team and led us through very high growth years with tremendous change. His IT technical skills and knowledge are outstanding. I am certain he can immediately contribute to an organization in need of his abilities.” – Charles E., CPA/CFO, LRMC

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