Jeanne’ Wright

**** ** **** ****** ****** City, MO 64151 816-***-**** ac8kqu@r.postjobfree.com

SENIOR BUSINESS ANALYST

Innovative & Motivated Business Analyst, Solutions Developer & Support Leader

Driven Senior Business Analyst with more than 20 years of experience improving business performance and increasing profits by developing and implementing technical solutions. Entrepreneurial spirit skilled at leading and motivating dynamic, cross-functional teams to identify business processes, develop technological solutions, and simplify solutions for clients. Passionate about technical problem solving and process improvement for a broad spectrum of industry that includes: Financial Services, Health Information Technology, and Banking. Valued member of development teams, working closely with Business and IT to drive development in an Agile Framework.

Areas of Expertise include:

Process Improvement

Software Requirement Development

Six Sigma

Documented Tasks

Process Improvement

Liaison between Business & IT

Training Curriculum Development

Process Reengineering

Process/Work Flow Creation

Features/User Stories/Acceptance Criteria

Planned Iterations

Participated in UAT Testing

Process mapping

Kanban Methodology

Agile Methodology

Planned Sprints

Facilitated Grooming Sessions

Requirements Gathering

Complex Problem Resolution

Analytic Orientation

Areas of Technical Expertise:

Azure (VSTS), JIRA, Confluence/Wiki, Snag-It, SharePoint, Articulate, Captivate,

Adobe Pro, Robo Help, Balsamic, Clarify, IBM Rational Tools, Requisite Pro,

Eclipse, Crucible, Gliffy, Bizagi, MS Word, MS Excel, MS PowerPoint, MS Visio, MS CRM

Experience & Notable Contributions

APEX CONSULTING · Missouri · 5/2018-10/2018

Business Analyst at Blue Cross KC

Formulate and define systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Using strong analytical reasoning to understand end user's requirements and transform them into operational application. Created user stories, acceptance criteria and assisted QA with creating test scenarios. Worked with Scrum Master to conduct backlog grooming sessions and define sprint priorities.

Contributions & Process Development:

Conducted requirements gathering sessions and requirements hand-off/review sessions with business stakeholders and technical development team. Ensure that project requirements are approved and managed throughout the project life cycle. Understands business processes and translates to system requirements.

Defined system scope in detail.

Creates user stories and use cases for solution design.

Facilitated Grooming and refinement sessions.

Performs feasibility analysis based on an understanding of proposed functionality.

Participates in developing As-Is and To-Be process flows.

Researches production issues based on an in depth understand of systems and systems functionality.

Resolves issues by submitting tickets, engaging vendors, application developers, and/or management to avoid or limit impact to customers.

Reviews test cases that are planned and executed. May be accountable for root cause analysis of defects found during testing.

Communicates business information, technical information and developments to users and technical staff in both verbal and written form; provides or coordinates feedback to management and/or users on all open issues

Uses data and other information to influence customers to the appropriate decision.

GBW RAILCAR SERVICES · Kansas · 10/2017-3/2018

Business Analyst

Worked with shops around the country to document current inspection processes and conduct gap analysis to define new procedures. Contribute documentation, including wire frame mock ups, business process requirements and work flows to ensure shops met or exceeded customer expectations while meeting transportation regulations. Part of a fast, paced Agile team. Analyzing business and technical processes and interact with all areas affected by the project including customer, computer services, and client services. Excellent Communication and Written skills to meet regulations and customer requirements.

Contributions & Process Development:

Collaborate with users to obtain and document requirement specifications.

Conduct workshops and other forms of requirements gathering for stakeholders.

Facilitate meetings and workshops between cross-functional teams.

HOME CREDIT US · Missouri · 10/2015-11/2017

System/ Business Analyst

Contribute insight and development for a startup company. Working in the IT department to develop solutions for all areas of the company, including Finance, Risk, Operations, and the Product Team. Assisted finance, sales, risk and product teams in defining requirements, creating uses cases, work flow and process flows.

Contributions & Process Development:

Document the business requirements in a structured and logical way, producing clear documents for the business to approve and for the IT technical analyst to consume.

Produce a consistent and solid business process diagram, aligned with the current best practice rules that will serve as a. base line for the business requirement document.

Perform process analysis for each step of the solution, being able to identify possible solutions for each challenge presented.

Criticize each step of the solution as well as each request from the business, to produce a consistent and stable solution.

Dependably present high quality and consistent work product.

MEDIX STAFFING · Missouri · 2/2015-09/2015

Senior Business Analyst at the Federal Reserve Bank KC

Promote efficiency, productivity, and profitability as a collaborative partner with the organization Business Groups.

Contributions & Process Development:

Create User Stories and documented existing screen inventory requirements for software engineers to convert from outdated software to a new .NET program.

Identify necessary code changes and enhancements to business requirements bolstering information accuracy.

Assist QA and development teams to apply points to stories, providing all necessary data, leading to completion of each sprint.

Evaluate and documented requirements of new program applications in concert with Business Group and development team.

VELOCITY CONSULTANTS · Kansas · 9/2014-11/2014

Senior Business Analyst

Facilitated business requirement information gathering sessions among business units of AMC Theatre Support Center, Corporate and Theatre Reporting Division.

Contributions & Process Development:

Designed report mock ups, allowing the client to visualize the look of various reports as well as what each report should include.

Created and implemented Quick Reference and How To guides, easing transitions to new hardware upgrades or changing processes.

Collaborated with various cross-functional business units to compile and document business requirements, translating needs into technical objectives.

CERNER · Missouri · 11/2012-8/2014

Senior Business Solutions Analyst

Interfaced as the Senior Analyst of the Health Information Technology Millennium Platform Database unit with other Business Solution Analysts to accurately document all requirements for technical and business projects for client facing software programs and software engineers.

Contributions & Process Development:

Designed technical requirements and test scenarios for the Meaningful Use (MU2), ICD9, & ICD10 projects, leading to successful on-time compliance of regulatory guidance for clients

Developed standardized project documentation processes, increasing work productivity and efficiency within business unit.

Created workflow diagrams for 3 hospital/clinical facilities, assisting with new program training and migration, reducing treatment times and increasing productivity

Introduced new and emerging software programs during Cerner Health Conference, demonstrating realistic uses for attendees.

Evaluated and identified gaps and inconsistent processes across business units and pinpointed universal process improvement plan, leading the way for analysts to move from unit to unit to assist during high volume projects and shortened training periods for new members.

Collaborated with Compliance Leads to revise and reduce the Annual Holistic Hazard Review, resulting in a 25% reduction in processing time.

BOILERMAKERS NATIONAL FUND · Kansas · 2/2008-10/2012

Trainer/Technical Writer 9/2010-10/2012

Business Analyst 2/2008 – 9/2010

Evaluated and reviewed Health & Welfare and Annuity and Pension business processes as a part of a companywide re-engineering project to identify, develop, and implement streamlined procedures.

Contributions & Process Development:

Conducted individual and group training sessions to inform and provide guidance regarding business changes for Pension and Annuity departments, increasing productivity by 37%.

Created electronic library which allowed the Annuity Department to save and easily retrieve documents frequently used, leading to effective continuity processes and decrease in time spent searching for documents.

Designed computer based training platform, allowing access to training modules and information virtually 24/7.

Aligned current processes of the Annuity and Pension departments with re-invented, efficient strategies, securing buy in and approval from C-level executives and Union leadership.

Published quarterly newsletter to share and promote new information about Retirement Plans department.

Supported new training initiatives to allow real-time tracking methods of employee training.

H&R BLOCK · Missouri · 8/1999-2/2008

Senior Project Manager 8/2005-2/2008

Business Analyst 8/1999-8/2005

Served as liaison between business owners and IT units (internal and external), to gather business/user requirements for design of a software program to facilitate the completion of various Government Benefit Applications. Received senior level promotion as recognition of job knowledge and profitable organizational outcomes.

Contributions & Process Development:

Designed and presented training to more than 500 tax professionals, leading to ease of roll of new tax year laws and changes to tax software program, increasing customer loyalty and staff professional development.

Implemented customer support program for H&R Block Emerald debit card program, identifying and qualifying vendors through RFP and conducting training for new vendor staff.

Presented customer support project status updates to regularly communicate progress and review changing needs based on participation of multiple states.

Composed Request for Proposal (RFP) seeking call and operations center support services, implementing RFP selection criteria and responding to RFP inquiries

Participated in end-user testing for emerging products to identify product usability for staff and customers.

Developed and implemented software program, intended to assist low and moderate-income clients, apply for and obtain various government benefits as a process of tax preparation.

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