MOHAMMAD AL-MARIRI

(ABB Electrical Industries Co. Ltd. – KSA)

Current Location: Riyadh P.O. Box 251, Riyadh 11383, KSA Contacts: +966-********* (M), +966-********* Ext.1238 (O) E-Mail:ac8kqh@r.postjobfree.com, ac8kqh@r.postjobfree.com Seasoned engineering industry professional with electro-mechanical engineering background and multi-tasking experience spanning after customer service, project management, product development, manufacturing, engineering services, Continuous Improvement seeking assignment as SENIOR MANAGER / AFTER SALES SERVICE/ SALES OPERATIONS MANAGEMENT/ CUSTOMER SUPPORT CONTINOUS IMPROVMENT / MANFUCTURING MANAGER / PROJECT MANAGEMENT Senior level professional with first-rate managerial & administrative skills and versatile experience in manufacturing and after sales services of power electrical products. Provide leadership & direction to services division to meet strategic & operational goals and expectations of stakeholders and customers. Technically sound, strong customer focus and commercial awareness, drive business level projects to customer delight while realizing business plan with high impact. Champion people management, organizational development, business process reengineering, best engineering practices, failure investigations & technical rejuvenation, and change management Strong business acumen, business awareness, multi-cultural sensitivity, and proven ability to spearhead operations to meet performance targets & deadlines, and all Business KPI’s while effectively managing all compliances, standards and stakeholders’ relations.

LEADERSHIP STRENGTHS & HIGHLIGHTS

Prowess in anchoring pre-sales, sales, customer support and service delivery operations of service vertical, engaging employees, implementing policies, setting work flow and procedures, organizing resources benchmarking performances, reviewing and realigning strategies to achieve targets, and enhancing & sustaining organizational effectiveness to deliver business.

Strategically & technically competent to build/reorient, organize & manage functional service organization within Budget’s KPI, operational & business set up, implement business compliant policies & procedures, set performance standards, direct & control core planning activities, establish resources & logistics, support execution of service plans, and manage P&L.

Efficient in framing service delivery strategy & road map with key focus on contractual compliance and service level, tracking and evaluating client response to restrategize operations, reducing service operation cost to improve profitability, providing supports as needed, assuring faster turnaround of service business, and resolving client concerns on priority.

Proven ability to leverage relationship management skills to generate new market of fresh service business, and expediting supports from multiple stakeholders in the conduct of day to day business in order to achieve key business objectives.

Hands on experience in design & development of electro-mechanical components of LV switchgears, production, manufacturing engineering, engineering project management, pre-sales engineering, sales, with demonstrated expertise in product strategy, product engineering supports, manufacturing support, commercialization, sustenance, and customer support.

Decisive & solutions-oriented leader and team player with strong customer focus; analytical, communication and negotiation skills; and ability to deliver best-in-class performance in terms of cost, quality, timeliness, and customer satisfaction. AREAS OF EXPERTISE INCLUDE

Service Strategy Management Operations Management Project Life Cycle Management Business Process Management Services Delivery & CRM New Product Development Service Level Improvement Continuous Improvements Performance Management Business Performance Management Team Building and Leadership RECENT EXPERIENCE

OpEx Manager and Quality for EPDS. Jan.2018 onwards. EP Division Service Manager for LPG’s (EPES & EPPC), Nov 2014 onwards LP Division Service Manager for LVS LPG (3102), Feb 2012 – Nov 2014 ABB ELECTRICAL INDUSTRIES CO. LTD. – KSA

Key Responsibilities:

Collaborate in business and strategy planning, establish budgets & goals, and set short and long term targets.

Manage strategies and decisions in areas such as proposals, pricing, sales, service strategy, and customer service to implement short & long term business plan designed to drive growth and market share.

Plan & direct internal operations to achieve business objectives percentage, set up sales & service business processes within the organization.

Drive business operations with key focus on sales, customer engagement and CRM (Customer Relationship Management).

Administer service contracts and manage projects with effective monitoring of phases, deliverables adhering to client timeline.

Establish an organization structure adequate to meet the business objectives within the profitability constraints.

Manage P&L with strong emphasis on revenue generation and cash flow management.

Train and lead teams in delivering an efficient service to the customers driving overall business growth and profitability and enhancing the Company image with diligent financial and risk management and the HSE as well on top priority.

Provide situational and progress report concerning month on month target allocation and the achievement.

Track and maintain inventory at targeted level to service the business in pipeline, in close coordination with logistics department.

Resolve customer complaints and follow-up the corrective and preventive action relevant to the Technical Support Division.

Sale and manage customer service contracts, build a responsive customer support team and follow up prompt resolution of customer complaints to enhance service level and customer satisfaction.

Implement a performance management process for sales & service staff which includes monitoring the performance of staff on an on-going basis and conducting a planned performance review. Coach and mentor staff as appropriate to improve performance.

Develop technical service procedures and standards, ensuring compliance with safety, quality and statutory requirements.

Define KPIs across entire service operations, and control team performance to achieve targeted KPIs.

Track and report all major cost metrics on a monthly basis i.e. cost to Quality, operating costs, revenue.

Anchor Technical support for projects (installation/testing/commissioning), and warranty management for the products.

Seek opportunities in improvement of operational systems, processes & policies in support of organizations mission, specifically, supporting better management reporting and information flow & management.

Define operational parameters & ensure strict adherence to them for achieving highest levels of operational efficiency.

Prepare budgets for existing an upcoming service contracts, and administer/control expenses for budgets compliance or saving.

Establish service organization & work procedures for smooth flow of information & communication with other departments.

Build technical awareness and service execution capability of team to maintain or sustain service standards.

Functioned as a team leader for continuous improvement for EPDS service unit and led the improvement within the Operating. Service unit to reduce the operating cost; laminated the trash and variation within the service Process and all direction and applied all techniques for L6S methodology.

Mentored the team and ensured the principles of relentless execution and quality well implemented to keep Continuous improvement on.

Ensured the high” B” level certifications within the team to maintain the continuous improvement and obtain the benefits from Cost reduction within all process for long term period and as targeted. PARALLEL EXPERIENCE:

Retrofitting & Replacement Manager, Oct 2008 – Feb 2012 ABB Electrical Industries Co. Ltd. – KSA

Key Responsibilities:

Analyzed requirement for proposals e.g. space limitation, type of panels, site conditions and environment, special tools and equipment required for execution, nonstandard solution and design, special adaptation system with existing system, capability of retrofitting, bus bar arrangement, manpower, capability of dismantling existing panel, type of documentation required by customer, customer safety requirements, and so on.

Planned and spearheaded all site works in coordination with Field Service and Projects. PREVIOUS EXPERIENCE:

Sr. Developer Engineer in LVS, Nov 2005 – Oct 2008 ABB Electrical Industries Co Ltd. – KSA

Key Responsibilities:

Project managed design and development of electro-mechanical components for new product within budgetary restrictions.

Maintained and managed network environment including troubleshooting, filing and archiving.

Assisted sales force in programming customer requirements and expectations while providing practical solutions.

Provided expertise support in construction electrical engineering for clients. Sr. Electromechanical Engineer, Jan 2002 – Nov 2005 ABB Electrical Industries Co Ltd. – KSA

Key Responsibilities:

Delivered the most efficient and acceptable solutions to complex engineering problems.

Recommended design modifications, scheduled and coordinated detailed phases of large-scale projects.

Created standards, methods, processes and procedures for reviewing, evaluating and inspecting Electro Mechanical projects.

Continually improved methods and procedures for processes, measurement, documentation and workflow techniques. Sr. Production Engineer in LVS, May 1999 – Nov 2005 ABB Electrical Industries Co Ltd. – KSA

Key Responsibilities:

Suggested operational improvements to enhance quality, improve production times and reduce costs.

Developed production tracking and quality control systems; analyzed production, quality control, maintenance & other operational reports, to detect production problems, while ensuring the most cost-effective production methods.

Hired and managed staff, and reviewed the performance of subordinate.

Inspected finished products for quality and adherence to customer specifications.

Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.

Set up and operated production equipment in accordance with good manufacturing practices and standard operating procedures.

PREVIOUS ASSIGNMENTS

P & Manufacturing Engineer, Kuwaiti National Company – Kuwait, Apr 1997 – Apr 1999

Sr. E/M Engineer, General Establishment of Potable Water & Sewerage – Syria, Aug 1995 – Feb 1997

Project Engineer, Housing Establishment - Syria, Mar 1993 – Feb 1995

Production Engineer, Ministry of Industry – Syria, Jan 1991 – Mar 1993 QUALIFICATIONS

Diploma in E/M Engineering, Damascus University, 1991

Bachelor Degree in Mechanical Power Engineering, Damascus University, 1990 (among top 10 in Faculty of Mechanical Engg.) LANGUAGES KNOWN:

English & Arabic

Contact this candidate