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Administrative Assistant Manager/ MOA

Calgary, Alberta, Canada
February 22, 2019

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Career Objective

I am an enthusiastic professional with 15+ years experience as an Administrative Professional with a solid complement of managerial, interpersonal and organizational skills. Referred to by others as a “People Person”.

I am a dedicated team member that is able to efficiently multitask in a fast paced environment and thrive on a variety of challenges and responsibilities. In areas I may lack, I have the can do attitude and my willingness to grow within your organization.

I am looking for a position that will allow me to use my skills and experience to your benefit, while providing opportunity for growth and development.

Professional Experience

CBI Health – (Orion Health)

Clinic Administrator

2018- 2019

Work in collaboration with Clinic Manager to achieve business outcomes; and support team environment

Create a high performance culture, performance managing and mentoring / coaching; supervising and training

Reception / Administration client services - file preparation, telephone bookings, scheduling management, electronic record management, scanning etc

Daily billing and monthly invoicing, WCB, Veteran’s Affairs, Medavie Blue Cross, RCMP, WorkSafe BC, and private invoicing

Referral intake for complex programs eg. (PMP ) Pain Management Programs, (CPA) Comprehensive Psychological Evaluation, (MMP) Medication Management Program, WCB, (RTW) Return to Work Program

Overseeing and providing administrative support to clinical staff (Doctors, Psychologists, Occupational Therapists, Physiotherapists, Kinesiologists and Clinic Manager (Go to Person)

Preparation and balancing of month end / financial reports

Accounts receivable and co-ordination of account payable

Co-ordination of staff payroll, disbursements and expenses, management of vacation and sick days

Supply ordering and inventory control

Oversee medical clinic cleaning / maintenance

Rockyview Medical Clinic’s (3 Offices)

Office Manager

2016- 2017 (The 2 owners split up so I moved to Vantage Medical Clinic as Office Manager and due to the economic downturn Vantage Medical closed at the end of September)

Responsible for overall clinic financial and cash flow management.

Oversee and approve payment for payables

Ensure supplies are purchased per approval policies, to meet clinic needs

Timely and accurate submissions of billings. Reconciliation of rejected billings. 3rd Party billings with WCB, Alberta Blue Cross Refugee Program, Solicitors and various Insurance Companies

Preparation of invoices for uninsured services and related collections

Staff and Doctors scheduling. Supervision of clinic staff on a daily basis. Cover front desk checking in patients, registration, rooming, height/weight and BP’s etc. Chart management

Staff and Doctors payroll

Human Resources. Posting ads for MOA and Locum Doctors. Conducting interviews etc

Patient referral management, booking U/S, X-rays and others tests

Liaison between all internal and external sources as necessary. Ordering office supplies and medical supplies

Manage and maintain computers, printers and EMR systems (Microquest & Wolf)

Daily duties of the overall maintenance of the Clinic’s day to day needs

Work History

Cascade Orthotics & Prosthetics

Administrative Assistant 2014 – 2016

Ranchman’s Cookhouse & Dancehall

Administrative Assistant, Events & Marketing


Alberta Health Services

Alberta Children’s Hospital

Clerk III & IV

2012-2014 Permanent Casual

Bridgewater Bank


Underwriting Associate

Recoveries Officer, Administration

Administrative Assistant to Education and Development


Calgary Health Region

Site Secretary, Administrator, Unit Clerk

2006 - 2008

Calgary General Surgical Associates

Administrative Assistant


Computer Skills

Outlook, Windows Vista, Windows XP

Excel, Access, PowerPoint, Word, Quickbooks, Simply Accounting, ARTS & EPS, Wolf EMR, Clini-base, E-People, FOIP, NetCare, Scheduler, Healthquest

Learn new software applications quickly

Above-average familiarity with Internet use

Education and Training

Reeves College, Calgary AB

Oil and Gas Administrative Assistant Program, 2012

Mount Royal College, Calgary AB

Event Planning, 2003

KDM Career Centre, Calgary AB

Medical Office Administrative Assistant, 1993

Lord Shaughnessy High School, Calgary AB

High School, 1992

Volunteer and Community Involvement

Organizer – “Weekend to End Breast Cancer”, 2009

Food Service – Calgary Drop in Centre, 2012-2013

Volunteer – Habitat for Humanity, 2011

Volunteer – United Way, 2010-2012

Bridgewater Bank - Social Committee, 2008-2012

Calgary Clinic Managers 2016-2017

Alberta Association of Clinic Managers 2016-2017

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