Timothy B. LeBlanc, CSM

***** ****** *****

Macomb, MI 48044

586-***-****

ac8kqc@r.postjobfree.com

ROLES:

Software Development Manager

Certified Scrum Master

Agile Coach

Project Manager

Account Manager

Business Development Manager

eCommerce/eBusiness Manager

Web Marketing Manager

INFRASTRUCTURE EXPERIENCE:

Data Center

Network Services

Amazon Web Services (AWS)

Microsoft Azure

Salesforce B2C Cloud

Release Management

Change Management

IT Security

TOOLS/METHODS:

PMBOK

Life Cycle Project Management

Agile/Scrum/SAFe

JIRA/Confluence

Microsoft Team Foundation Server

MS Project

Clarity Project Portfolio Manager

VISIO

Microsoft Office

EDUCATION:

Associates Commercial Art and Graphic Design

Macomb College

Completing Bachelor of Science Studies in Business Communications Rochester College

ADDITIONAL TRAINING:

Certified Scrum Master Training

Scrum Master for SAFe Training

PMI Methodologies

Microsoft Project

IBM RTC and Synergy

EXPERIENCE SUMMARY

I have over 25 years of experience in the Information Technology industry. The majority of the past 20 years have been dedicated to working with clients to manage and deliver a wide range of software and application development projects. For the past 7 years all projects have been managed using agile scrum and SAFe methodologies. I have worked closely with creative, web and software development teams to create high visibility websites, e-commerce sites and software applications under close deadlines and within budget. These attributes, along with my excellent interpersonal/written communications skills, would make me a strong member of any team.

Clients have described me as a key resource, demonstrating thorough knowledge of project activities and milestones, high energy, goal oriented, and a customer focused team player who puts the needs of the client first.

SKILLS INVENTORY

Project Management:

Strategy Planning & Development

Project Planning & Development

Project Portfolio Management - Changepoint

Risk Management

Communication Management

Scope Development and Management

SOW Development

Resource Management

Vendor Selection & Management

P & L/Budget Management

Knowledge Management

Implementation/Deployment

Analysis/Design:

XML, HTML, XHTML

JAVA

JavaScript

IBM Rational Team Concert (RTC) and Synergy

Adobe CQ CMS

iRise

SharePoint

User Acceptance Testing

Usability Testing

Information Architecture and Wireframe Design

CHRONOLOGICAL SUMMARY OF EXPERIENCE

Technology Team Leader/Scrum Master – Quicken Loans

February 2018 to August 2018

Client: Quicken Loans

Completed projects by coordinating resources and timetables with teams of focus.

Verified application results by conducting system audits of technologies implemented.

Recommended information technology strategies, policies, and procedures by evaluating organizational outcomes.

Maintained team by recruiting, selecting, and training team members.

Maintained effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

Accomplished results by clearly communicating job expectations, including appraising job results, coaching and disciplining team members, and enforcing systems, policies, and procedures.

Led team and projects using Scrum and SAFe methodologies.

Collaborated with other teams and architects to implement software solutions along with test automations.

Developed vision and mission in test automation for teams and clearly communicated expectations.

Oversaw project execution and ensured test automation deliverables were met including identifying and resolving challenges and issues.

Developed innovative methodologies to improve test efficiencies and regression coverages.

Provided detailed recommendations with respect to test methodologies tools and technologies.

Software Development Project Manager/Scrum Master – Complete Corporate Solutions

January 2018 to February 2018

Client: Crain’s Detroit

Defined project scope, goals and deliverables that supported business strategy in collaboration with senior management and stakeholders.

Developed full-scale project plans and associated communication documents.

Set and continually managed project expectations with team members and other stakeholders.

Identified and managed project dependencies and critical path.

Lead team and projects using Scrum methodologies.

Planned, scheduled and tracked project milestones and deliverables using appropriate tools.

Developed and delivered status reports, proposals, scope documentation and presentations.

Proactively managed changes in project scope, identified potential risk, and devised contingency plans.

Defined project success criteria and disseminated them to involved parties throughout project life cycle.

Created, maintained and grew strategic relationships with internal stakeholders and vendors.

Coached, mentored, motivated and supervised project team members and vendors, and influenced them to take positive action and accountability for their assigned work.

Software Development Manager/Scrum Master – North American Bancard

October 2016 to October 2017

Client: North American Bancard

Managed software development projects from beginning to end using Scrum.

Responsible for successful launch of the product.

Ensured Business Requirements Documents are technically complete.

Responsible for the technical Design/Solution Architecture, Construction, Implementation, and Deployment.

Managed Scrum ceremonies.

Ensured that Stories are properly estimated.

Ensured that Stories are assigned to appropriate resource based on skill level.

Managed the Backlog by working with the Product Owner.

Ensured the Scrum Wall in JIRA is maintained and updated.

Developed and maintain project timelines.

Identified resources needed.

Identified and resolved potential conflicts or challenges during the project.

Ensured projects are on track.

Responsible for a broader understanding of the development tasks to ensure best tactics are used to solve individual problems.

Responsible for enforcing code reviews, automated testing, enforcing best practices and low-level security reviews.

Acted as mentor to developers.

Created software release builds.

Handled routine personnel management duties for the developers.

Scrum Master/Agile Coach – North American Bancard

April 2015 to October 2016

Client: North American Bancard

Managed a Scrum team of Information Architects, Technical Business Analysts, Software and Mobile Developers within the Application Development department at North American Bancard.

Worked with Product Owners and individual business Stakeholders within the organization to define Business Requirements/Value, Product Backlog and Sprint Backlogs. Utilize Atlassian Confluence and JIRA to manage project timelines and sprint backlogs.

Performed design and development using Scrum processes.

Organized and facilitated release planning, daily stand-up meetings, reviews, retrospectives, and sprint planning, demos and other Scrum related meetings

Tracked and communicated scrum metrics including team velocity and sprint/release progress

Ensured the development teams were practicing the core agile principles of collaboration, prioritization, team accountability, and visibility

Updated agile tracking systems to provide transparency on Project & Sprint Backlogs

Assisted with internal and external communication, improving transparency, and radiating information

Assisted team with making appropriate commitments through story selection and task definition

Served as an Agile Team Facilitator to assist software development teams through scrum ceremonies.

Coached Software Development Managers and Scrum Masters on how to use agile principles correctly and mentored their teams in the continuous use of agile.

Served as agile SME to teach best practices throughout the entire organization.

Senior Technical Program Manager/Process Architect/Scrum Master – Ramp Group

April 2014 to April 2015

Client: General Motors

Solution Architect for GM’s efforts to establish a new graphics and text production process working with the GM UI design teams.

Managed all design and development teams using scrum methodologies.

Defined graphics pre and post-production processes and documented.

Developed and implement a “change management” plan for the project that includes proper training and communication to GM designers to ensure project success.

Rolled out planning and execution into the GM technical environments.

Interfaced with GM management for planning/status activities.

Implemented Content Management best practices.

Worked with cross-functional and cross-cultural teams spread across geographies and time zones.

Defined test and gate-check procedures for graphic deliverables.

Managed GM onsite design and analyst resources.

Senior Technical Program Manager/Scrum Master – North American Bancard

November 2012 to April 2014

Client: North American Bancard

Managed a Scrum team of Information Architects, Technical Business Analysts, Software and Mobile Developers within the Application Development department at North American Bancard.

Worked with mobile developers to define requirements for the design and build of our latest applications for Android and iOS.

Worked with Product Owners and individual business Stakeholders within the organization to define Business Requirements/Value, Product Backlog and Sprint Backlogs. Used JIRA to manage project timelines and sprint backlogs.

Developed Project Charters and Business Requirements Documents (BRD).

Facilitated business unit and technology planning meetings for the identification of cost-effective solutions (communicating business value).

Performed design and development using Scrum processes.

Senior Web Project Manager – Aquent

June 2012 to November 2012 (6-month contract)

Client: Blue Cross and Blue Shield of Michigan

Managed a team of Information Architects, Technical Business Analysts, Content Editors and Developers within the Online Business and Digital Experience department at Blue Cross and Blue Shield of Michigan.

Worked with strategic, creative and technical teams to proactively develop new ideas.

Worked with individual business units within the organization to define business requirements.

Managed projects using Microsoft Project and issue tracking tools like JIRA.

Collaborated with Corporate Marketing and Product Management in web site management activities for bcbsm.com.com including SEO/SEM management.

Performed design and development using Iterative and Scrum/Agile processes.

Managed multiple vendors for design, development and build of the website and CMS tool using Adobe CQ.

IT Supervisor, eGovernment Services – IODatasphere

April 2012 to June 2012 (3-month contract)

Client: Oakland County IT

Functioned as Supervisor over a group of professional and technical employees. Instructed assigned, scheduled, checked work and appraised performance. Participated in decisions to hire, discipline, discharge, and award pay increases and/or promotions.

Performed complex studies in County departments and/or local agencies to determine the feasibility and economic advisability of various application and computer technology approaches and develop methodology for implementing new systems or improving existing ones.

Conferred with department heads and/or local administrators to determine specific problems and system requirements such as connectivity, types of reports, degree of data summarization and format desired.

Prepared and presented cost estimates and cost/benefits justifications for various new system designs for use in discussing their feasibility with the end user.

Organized information into accessible work files, prepared detailed program specifications, and performed other systems design functions necessary to implement new systems.

Prepared system development, user and operational documentation detailing the requirements of new systems for users and computer operations personnel to ensure smooth implementation and effective utilization.

Monitored programmer consistency in adhering to software development and data base standards, and the effectiveness with which they use the established computer systems and data base software to develop and modify applications to meet operating department needs.

Utilized current county-wide and/or department specific software to complete assignments.

Technical Project Manager - Epitec

September 2011 to March 2012 (6-month contract)

Client: Ford Motor Company

Served as the Technical Project Manager of the new Ford and Lincoln QR Code Project. QR Code Project entails addition of window stickers for 2012 model year vehicles featuring a Quick Response Code. The code is read by a smartphone with a QR scanner application. When scanned, the code is sent to the mobile website created by FordDirect. The site shows VIN specific information, color correct photos of the interior and exterior of the vehicle, as well as current incentives. Customers can also search similar dealer inventory, request a quote, contact the dealer directly via phone number, or share their find with a friend.

SOW creation, strategic planning from concept to launch, budget and timeline management, and post-launch maintenance.

Manager, Delivery Management - Compuware

March 2011 to September 2011

Client: General Motors

Provided engagement management for Global Delivery Organization (GDO) services, driving delivery success and customer satisfaction.

Worked directly with customers to understand business and technical requirements, crafting delivery proposals, Statement of Work (SOW) contracts, and project plans that ensured successful execution.

Managed a number of direct reports such as Project Managers, Business Architects, Solution Architects, Developers and QA Testers.

VP, eBusiness Manager – Comerica Bank

December 2007 to March 2011

Client: Comerica Bank

Managed a team of Information Architects, Technical Business Analysts and Technical Project Managers within a large Software/Application development department.

Established client relationships and defined business requirements.

Managed from budget inception through closure, high visibility B2C projects such as Comerica.com, Web Banking, Web Bill Pay and Customer Connect, as those had the most demand and attention from upper management team.

Controlled projects using Microsoft Project and Compuware Changepoint tools.

Oversaw concept identification and development, iterative requirements and design, key dependencies and interrelationships, system workflows and user interfaces.

Facilitated business unit and technology planning meetings for the identification of cost-effective solutions (communicating business value).

Collaborated with Marketing and Product Management in web site management activities for Comerica.com including SEO/SEM management.

Performed design and development using Iterative and Agile processes.

Developed both Comerica.com and the intranet site using Microsoft SharePoint 2010.

Director, Delivery Management – Proxicom

Proxicom, July 2006 to December 2007

Client: GMAC

Managed a team of technical and functional IT employees in order to maintain and build client relationships. This team included both Information Architects and Analysts.

Oversaw team of Information Architects that performed metric analysis, usability studies, heuristic evaluations, and the creation of wireframes.

Oversaw Business Analysts that handled requirement gathering and documentation, use cases, and functionality testing.

Led department and enterprise wide initiatives and projects. Involved in the strategy and direction of numerous customer facing web interfaces.

Responsible for budget and resource management for the production of www.gmacfs.com, as well as several automotive application development projects on www.nissanusa.com, www.mazdausa.com and www.toyota.com.

Heavily involved in process documentation utilizing MS Project.

Responsible for approving timelines and cost projections for all teams involved in the interactive process, which included IA, Creative and Technical.

Oversaw projects with Budgets ranging from $1-$6 million in scope.

Thoroughly involved in Change Management and conflict resolution.

Extensive interaction with client and end customers. This primarily involved external client’s due to the agency nature of the company. Some internal customer projects were overseen, as well.

Senior Engagement Manager – Organic

February 2005 to July 2006

Client: DaimlerChrysler

Responsible for the management of Producers, Project Engineers, Developers and Information Architects for all projects. This management included overseeing both the technical and functional aspects of projects.

Managed technical aspects including overseeing site flows, wireframes, usability testing, and heuristic evaluations. Oversaw the development of best practices for user experience designs.

Oversaw business analysts that were responsible for requirement gathering and documentation, process and strategy, and functional testing.

Managed client deliverables, budgets and timelines. Client management was a main focus of the position. This included overseeing the documentation of information and presenting it to the end customer. Worked as a liaison between the technical and functional employees to present thorough information to the end user.

Responsible for the management of all cross-brand website applications for DaimlerChrysler.

Worked on applications including Build & Price, Get-a-Quote and Site Search for Dodge, Chrysler and Jeep.com websites.

Director of Production/Client Services Manager – Young and Rubicam/Wunderman

July 2003 to February 2005

Client: Ford Motor Company

Served as the Interactive Production Director in the marketing group.

Managed Senior Producers, Producers and Online Media Producers. All projects were managed using PMI Methodologies.

Responsible for budget and resource management for the production on lincoln.com and mercuryvehicles.com.

Responsible for approving timelines and cost projections for all teams involved in the interactive process, which included Account, Creative and Technical.

Oversaw all Online Media and Search Engine Optimization initiatives.

Senior Interactive Producer/Account Manager/Business Development Manager – Nurun

August 2002 to July 2003

Client: General Motors

Served as a Senior Interactive Producer on gm.com and oldsmobile.com. Both sites use HTML, JavaScript, JSP, as well as Perl, and CGI scripts, and run on UNIX. Backed with Oracle.

Responsible for client interaction, sales, quoting, sitemap creation, timeline development, managing budget, and managing all creation and development from client to launch.

Senior Web Development Project Manager- Visual Services Inc.

February 2000 to April 2002

Client: Ford Motor Company and General Motors

Served as a Project Manager for high profile web projects such as Blue Oval Certified, Eaton Torque Control Products, Ford Performance Parts, Ford F-Series, Team Ford Racing, Ford Racing, Lincoln Premier Experience, Mercury Advantage, 2003 Pontiac Vibe Launch, Ford Daily Parts Advantage, and Ford iCollection.

Programmed all of these sites using HTML, JavaScript, ASP or JSP and ran on Windows NT, UNIX, BroadVision, or Bluestone servers. Most were backed with Microsoft SQL Server, Informix or Oracle.

Responsible for quoting, sitemap creation, timeline development, managing creation and development from client to launch.

Served as Senior Producer on the following marketing promotional CDs, Carhartt Outerwear Products, 2002 Audi Products, Volkswagen Owners Club, 2002 Mercedes Benz Product Launch, and Cadillac Seville Launch.

Marketing Media/Web Project Manager – FANUC Robotics North America

February 1999 to February 2000

Client: FANUC Robotics North America

Managed all aspects of corporate marketing media, which included Internet/Intranet (www.fanucrobotics.com) site maintainer.

Developed and created marketing materials such as magazine ads, corporate mailers, new corporate brochures, tradeshow graphics and promotional items.

Developed marketing programs for FANUC's system integrators, which included an extranet site where products I designed, such as posters, flags, banners and floor graphics, could be ordered. This form of communication with integrators was a first for the corporation.

Used MS Project, Visio, Excel, Word and Outlook to manage the decimation of project status information to all team members regarding both desktop migration and server/storage solutions and upgrades.

Marketing Media/Web Project Manager – Carboloy Inc.

June 1998 to February 1999

Client: Carboloy Inc.

Served as company "Webmaster" (www.carboloy.com).

Managed website / e-commerce design and development.

Managed the creation and design of all company catalogs and special promotional mailers.

Coordinated company participation in regional tool shows as contracted by the Director of Marketing Communications.

Designed new look for the company booth for IMTS ’98.

Project Manager/Webmaster – St. John Health System

June 1997 to June 1998

Client: St. John Health System

Managed all Internet/Intranet design, programming, and training of departments on how to use authoring tools, and implementation for the Health System.

Responsible for updating a 75+ page existing Internet site while newly designed site was being constructed.

Designed and programmed a 700+ page intranet site, and maintained the Windows NT Server.

Due to success, the intranet was operational within the first six months of starting the project.

Senior Graphic/Web Designer – Electronic Data Systems

October 1992 to June 1997

Client: General Motors

Responsible for the graphic production and design of the 100+ page Delphi Automotive Internet website and the 50+ page Global Venture Intelligence Network Internet website, as well as other EDS Intranet sites.

Responsible for the design layout, creation of all web graphics (GIF89a's, JAVA Applets), use of HTML and HTML authoring programs.

Responsible for the design and production of all promotional and communication materials for the Delphi Engineering division of EDS.

Materials included promotional and sales presentations, newsletters, brochures and internal communications.

Successes included the design and development of a presentation that was given to thousands of people at the Delphi World Conference in Washington D.C.

Developed all of the marketing presentations for the Design for Manufacturability group, which was integral in landing contracts with customers such as Rolls Royce Aerospace and several divisions of General Motors.

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