Technician Customer Service
Resume:
Samuel Lee Stockman Jr
ac8kp0@r.postjobfree.com
Technical Skills
IT Customer Service
End User Support
Active Directory
HP Hardware
Dell Hardware
Install software packages
Lotus Notes 8.5
Replacing system boards
Repairing Dell Latitude (E4300, E6400, D630, D620 laptops)
Configure Windows OS's
Hardware & Software Support
Imaging
Proficient with Windows 7 and Windows 8.1
Remote Desktop
Configured Microsoft Outlook
Asset Management
Break fix
Professional Experience
M & W Engineering and Constructors June 2018 to Present
Responsible for maintaining the Network
Installation and configuration of a VPN (Cisco 340RW Router)
Installation of various Software Packages (AutoCAD; Microsoft Office; Windows 10)
Setup & Configure Desktop PCs
Repair PCs as needed
Basic Managed Switch Configuration
Setup and Manage various network and pc related projects (i.e. new cabling; new vpn; new fiber run)
Arey Jones (Broadway Typewriter CO. INC.) October, 2016-June, 2018
Desktop Technician
Responsible for Chrome book Repair
Installation of View Sonic Projectors
Configuration and Installation of laptops and desktops
Repair of various laptops from Dell to HP
Imaging of desktop and laptops with Windows 10
Shell Chemical, Saraland, AL January 2015-May 2016
Desktop Technician
Responsible for configuring, installing troubleshooting laptops, desktops, and software.
Responsible for supporting DW Ticketing System
Conduct Inventory Management and Control
Image, Configure, & Install HP Elite Pro 645 G1 laptops
Image, Configure, Install HP Elite Book 800 Desktops
Transferred Data and Outlook 2010 PST to PC
Assist with IPhone connectivity to Mobile Connect for Email Push
IBM (The Bridge INC.), Mobile, AL August 2014-October 2014
Desktop Technician
Responsible for configuring, installing, troubleshooting, and repairing laptops and desktops, configured and installed printers
Supported Windows 7 and Windows 8.1, Remote Desktop, Migrated Data, configured Microsoft Outlook
Supported Spice Works Ticketing System
Assisted in connecting and troubleshooting Tablets (windows o/s) to the wireless next work
Troubleshot, configured, installed, maintained Dell PCs
Provided various Information Technology Training for staff
Provided various Training in work place violence, work place safety, work place harassment
UOP Honeywell, Mobile, AL November 2013-May 2014
Desktop Technician
Replaced Mother Boards, Video Components, LCD Screen with Bezel, on Dell Latitude 7440, E6440.
Transferred Data, swapped Hard drives, replaced or reseated memory on Dell Latitude
Imaged, configured, Installed Dell Latitudes E7440 and E6440
Replaced Mother Boards on Dell Optiplex 7020
Imaged, configured, installed Dell Optiplex 7020
Duties include imaging PCs with the current UOP Honeywell standard; working within the Remedy Ticketing System to close tickets and meet SLA
Troubleshot and repaired Hardware and software issue using such tools as Google, Dell Knowledge Base, co-worker to co-worker exchange of knowledge
Rolled out 100+ computers
Migrated and troubleshot Windows 7
Evonik Degussa, Mobile, AL July 2013-November 2013
Desktop Technician
Configured and installed laptops and desktops trouble shot PCs and
closed tickets.
Rollout Dell laptops, Dell Desktops, to Windows 7
Troubleshot & Supported handled Devices for Fire Inspection and Maintenance
Filters-Now, Mobile, AL August 2011-November 2011
Desktop Technician
Provided Hardware and software support for the network and the computer
Supported and Troubleshooting Tier I & Tier II support for internal/external users
Conducted Printer Troubleshooting
Dell (BASF), Mobile, AL May 2009-August 2011
Desktop Technician
Replaced Motherboards, Video Components, LCD Screen with Bezel, on Dell Latitude E6500
Transferred Data, swapped Hard drives, replaced or reseated memory on Dell Latitude E6500
Imaged, Configured, Installed Dell Latitude E6500
Replaced Mother Boards on Dell Optiplex 780 & 980
Imaged, configured, installed Dell 780 & 980
The City of Prichard, Mobile, AL November 2005-February 2009
Desktop Engineer
Replaced Mother boards on IBM Think Center
Configured, Imaged, Installed IBM Think Center
Replace Mother Boards on IBM Think pads
Setup a Windows 2003 Server with approximately 150 users
Responsible for eight remote locations, installed a scanning solution and preconfigured data server
Trained individuals on software, dealt with AS/400 issue
Remington College, Mobile, AL April 2005-April 2011
Instructor
• Prepared lesson plans, tests, and power point presentation.
• Taught Microsoft Windows troubleshooting, networking, and Microsoft Windows 2003 Server
Education
University of Mobile
Bachelor of Science—Business Management
Comptia A+ Certification
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